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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,399 Reviews
Call Service Center (562) 888-5100

2,399 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 12, 2025

I got a oil change in my 23 Honda no sticker on my windshield when to return I had one from my previous dealer Sierra Honda our car is CPO I know I cousin wait think it’s at 20% life but I don’t like More

by chalresvaialblos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They guy that helped me was mid to ok his name should be on my receipt he never gave me an oil mileage in my windshield I texted him and left a message ? No reply back?
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Jun 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello Charles, and thank you for the feedback. We regret to hear that your visit with our service center did not live up to our standards. Whenever you have a chance, we'd like to learn more about your experience. Please contact Kevin Harris, Customer Relations Manager, at Kevin.harris@normreeves.com or 562-345-9100.

June 12, 2025

The service is great. Trevor Rodriguez is able to give many options and discuss the special maintenance that is needed. More

by vanegas_veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jun 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your review more than you know! It's always a pleasure helping customers like you. Don’t hesitate to reach out next time your vehicle needs attention.

June 12, 2025

Service was fast and efficient. They lent me a car so I could go to work and go about my day More

by yvonneeh2199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Wow—thank you for the 5-star shoutout! We love helping drivers like you stay safe and confident on the road, all at the speed of light. Hope to see you again soon!

June 12, 2025

Trevor was very helpful and knowledgeable. We will be back to complete our service. And had our vehicle back on time. Rainy Kovar More

by rainy kovar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jun 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your review put a smile on our whole team's face, especially Trevor! Thanks for taking the time to share your experience. We’ll be here whenever you need us again.

June 11, 2025

It was timely and workers were very helpful and polite. I will use this dealership again More

by jobill72797
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cabara
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Timely, polite, and ready to roll—that’s the service vibe we aim for! Keep an eye on our service and parts specials for your next visit, and we can’t wait to welcome you back. Thanks for choosing us again!

June 11, 2025

Communicative and experienced Prompt service for the items needed to be done. Recall was seamless and easy. More

by jtpalmer27
Recommend Dealer
Yes
Employees Worked With
Ramiro
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Jun 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, JT! We're happy our team could make your recall service easy and get you back on the road quickly. Awesome! Thanks, and if anything else pops up, please reach out.

June 10, 2025

Llegamos nos recibieron muy rápido, el servicio fue muy eficaz gracias honda de cerritos por su excelente atención al cliente More

by Evelyn Castillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fue para una inspección y no recuerdo el nombre de la persona pero si ayuda fue de experiencia
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Mil gracias por tu reseña! Nos alegra saber que fueron recibidos rápido y que el servicio fue tan eficaz. Recuerda que puedes agendar tu próxima cita en línea para una experiencia aún más fluida.

June 10, 2025

George my service advisor was friendly, welcoming and had great communications skills. The lobby was a great area to wait while my car got serviced. More

by Cwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

You nailed it: friendly, welcoming, and a top communicator. That's George! We’re thrilled the lobby hit the comfort zone for you, too. Don’t forget to connect to our complimentary Wi-Fi on your next pit stop!

June 10, 2025

The staff is very helpful and efficient and my car was finished in a timely manner More

by sndrmontalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Efficient, helpful, and timely—that’s music to our ears! Thanks for noticing the team hustle, and remember to check out our parts and gear boutique for fun add-ons next time you’re here. It's an honor to serve you, and we’ll keep up the good work!

June 10, 2025

Service was excellent except had to wait 25 minutes for a service writer. was available More

by ronald_lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Ronald. We appreciate you pointing out the standout service, and thanks for your patience waiting those 25 minutes. We do apologize for the wait, but we appreciate you sticking with us. Thanks for sharing your honest feedback, and we hope to earn that fifth star next time!

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