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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,354 Reviews

2,354 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 20, 2025

It has a large service department that is very busy. It also had a reasonable selection of new and used cars. More

by Randall Stockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Randall, thanks for the shout-out! We’re proud of our hard-working service department and our carefully curated selection—hope to see you back soon, whether it’s for maintenance or browsing the lot.

May 20, 2025

Always a pleasure taking my vehicle there for service. Miss having the coffee and Donuts. Shame Covid is still being use as an excuse for no more coffee and donuts. More

by arrcy_bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there! Thanks for always trusting us with your service needs, and we hear you on the coffee and donuts front. We'll make note of your feedback and keep it in mind as we strive for an even better experience.

May 20, 2025

I have enjoyed coming here and the great customer service Ruben has offered each time I’ve come in!!! More

by melissabinns22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Melissa, thanks for the kind words! Ruben will be delighted to know he’s made your visits enjoyable. Looking forward to seeing you again soon.

May 19, 2025

Fantastic customer service , don’t know what else to write. Everything clean & nice. Will be back to buy my next car from this dealer ship More

by pishutwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

‘Fantastic customer service’ is music to our ears! We love keeping things sparkling clean and welcoming for your next pick‑up. Can’t wait to help you find your dream ride—see you back here soon!

May 19, 2025

Great service …on time and efficient Pricing is a bit high Overall good experience. Thank you More

by rnarang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie -Service
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May 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the shout‑out on our punctual and efficient service! We value your feedback on pricing, and it means a lot that, despite that, your overall experience was a positive one. We look forward to keeping you rolling smoothly!

May 17, 2025

Went for a free oil change under warranty and car was damaged under Honda’s care. More

by lilcherrypie5@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vargas
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, I'm sorry to hear that your recent oil change did not go as you anticipated. I'd appreciate the chance to learn more about what happened, so that I can discuss the details and any potential solutions with you. Please give me a call or send an email when you have the chance. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 17, 2025

This dealership helps you really nice people there it makes wanna purchase another Honda accord More

by wallker.ron1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Ron. We're so glad that we could help you find the perfect Honda Accord and deliver service with a smile while doing it. It's amazing that our team has earned your loyalty through friendly service, and when you're ready for your next upgrade, come see us again!

May 17, 2025

Daniel was my Salesman and he was Great! He wasn’t pushy. And didn’t Rush me More

by nikki.johnson556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Nikki, you made our day! Daniel’s approach is all about making sure you feel comfortable and informed. So glad his style resonated with you—happy driving, and swing by anytime you need us.

May 16, 2025

Very good service pay attention to your problem they try to help there very best like there service recommend this dealer Cerritos Honda service department More

by brendalopezzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, Brenda. Thank you for the shout-out! We love diving into your concerns and rolling up our sleeves until everything’s sorted. Hearing that our service hit the mark means the world, and we hope to be your go‑to team whenever your Honda needs TLC!

May 16, 2025

Ramiro was really helpful and patient to me great service and my car was ready before the estimated time More

by gatty10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
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May 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Ramiro was happy to help you with your recent service! We're thrilled that everything went well and was even ahead of schedule. That's awesome! If you need us again down the line, feel free to check out our online appointment request tool. Thanks!

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