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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,208 Reviews

2,208 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 04, 2025

Upon arrival was greeted and welcomed. The service was also quick. I was pleased to get a review of my vehicles condition and possible future needs. More

by lizettr02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a wonderful service visit for your Honda, Liz! It was fast, and you felt well-informed about your car and what may be next on the table. Thanks so much, and remember that you can schedule your next visit online!

March 04, 2025

Great service on car and Jonathan very courteous and helpful. Good job Cerritos Honda dealership,thank you More

by sd21184234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan-sales rep in service dept
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That makes us happy to know that Jonathan gave you a great service experience! Our service technicians work hard to make sure that customers like you are satisfied. If you're interested in working with him again, please let us know. Thank you!

March 04, 2025

Although they were very busy, they did great work in ample timing. What a great experience overall More

by mauroaltamirano999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron perez
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We try our best to cover all our customers no matter how busy! We're glad that you found the visit a good experience and that your Honda is in good shape. If you're looking for a quick visit, make sure you take advantage of our Express Service. Thanks so much!

March 04, 2025

I love this dealership. The people are knowledgeable and approachable. Jose is a talented mechanic, and I always ask for him when getting my Pilot serviced. Leo went above a More

by cherylm14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose aka Joey and Leo
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love customers like you, Cheryl! We appreciate you shouting out Jose and Leo for service completed for your Honda Pilot. That's what our service team is there for--to keep your car in shape and to consult with you on future service for your SUV. If you ever have any questions or concerns about your car, please let us know. Thank you!

March 04, 2025

I felt rushed and work was not completed as stated. Tire pressure was not checked as the rear tire pressures were 6 psi below recommended tire pressure. Representative spoke minimal and did not ask if More

by jtsnider05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration regarding your tires and would like to look into this further. Please get in touch with us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 03, 2025

Good afternoon, I just wanted to let you know that Norm Reeves Honda has done an excellent job in keeping my vehicle in tip top working condition. I would recommend this dealership to friends and family. More

by gracielat1b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome that you've found the service for your Honda to be first-rate, Gracie! We appreciate you letting us know and passing the word on about us to your family and friends. We will be delighted to help them out with their automotive needs. Thanks so much, and please let us know what else we can do for you!

March 02, 2025

Recall repair seems to be okay. It’s the rest that gets the rating 1. Start button and brake button were greasy. 2. Got in car. AC was full blast at 55 degrees . Who does that?? More

by iampooh42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
Mar 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration about the condition of your Honda after your recall repair. If you would like to discuss your service visit in further detail, please let us know. That way, we can provide you with a five-star experience next time. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 02, 2025

Very good and fast service! Needed the car before 4pm, they finished an hour early! More

by harleen garcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Mar 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Whew, Harleen! Just in time for you. We're thrilled that you could get your service visit for your Honda done in record time. That makes us so happy, and we'll be pleased to see you again, Remember to check out our service specials before you arrive next time. Thank you!

March 01, 2025

I've had my '24 Accord Hybrid servced twice at this dealership. The service dept. has impressed me both times. Very customer focused and they get things done timely and as promised. More

by jcsaavedra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in the service dept.
Mar 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

If we can wow a customer, it's a very good day! We're so excited to read that your service experiences with your 2024 Honda Accord Hybrid have been so successful. If you need a quick appointment for a maintenance task, we have Express Service to serve you better. Thank you!

March 01, 2025

Great work. Julie is great. .well informed and good advice from her. I trust her judgement and knowledge More

by roserivas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Mar 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It's important to have a service representative that you can trust, Rose. We're so excited that Julie can perform that role. If you'd like to request her for future appointments, please let us know. Thank you!