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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,087 Reviews

2,087 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 14, 2025

We have been there before for all the maintenance but for this appointment we were unsatisfied no one was able to help us they gave us the run around and finally left frustrated and angry and all it was to c More

by xdanielgarciax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback, Daniel, and we're disappointed that you were dissatisfied when you came by to get your car battery checked. We will address our service team about the issues you experienced, and hope that next time we can give you a five-star experience. If you'd like to discuss this matter in further detail, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 14, 2025

Great service! No wait. Job completed on time. No issues with car afterwards. Will definitely return. More

by kfairman51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a five-star visit to us! That's the type of service we strive to provide, and you're welcome to return at any time. Thank you!

January 14, 2025

I was told it would be 3 hours for oil change and recall. It was done in 2 hours 1/2 which was great. Great service. More

by naldmed1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Raygoza
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Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you had some more time back in your day! Thanks for sticking with us for routine service. If you're looking for a faster wait time, opt for Express Service.

January 14, 2025

Anthony Ortiz is the best, what can I say . ..EXCEPTIONAL SERVICE TO THE POINT. Always, provides a report of what needs to be done next on your car and works to obtain the brst plan to keep t More

by argentinatuti6414
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ortiz
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Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Anthony will be thrilled to read this review! We appreciate you leaving this exceptional feedback and that you valued the report of what he deems should be next for service. Thanks for choosing us, and we're here when you're ready for your next service appointment. Feel free to schedule it online!

January 13, 2025

Julie Canales provided a smooth and prompt repair utilizing my extended service warranty. Thank you much More

by seemmmohassibii1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Jan 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that your service experience went so well and Julie made sure to use the extended service warranty to cover the cost! Thanks for choosing our dealership, and please let us know what improvements you'd like to see made! If you need a quick routine service appointment, feel free to use our Express Service program. See you next time!

January 13, 2025

Took my car to get serviced, tires were low. They said they put in air. Got home realized they didn't. Had to take elsewhere for a service Honda said they had done, but didn't 👎 More

by ruv59911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember name of tech
Report | Print
Jan 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know that your service appointment wasn't up to your expectations regarding your car's tire issues. This is an issue that we will address with our service team. Hopefully, if you choose to return, we can provide you with a five-star experience during your next service appointment. If you have any further concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 12, 2025

Service was great, my service provided was helpful, knowledgeable and professional. I would recommend this service center More

by fourshheridans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Report | Print
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that your service visit for your Honda went so well! Thanks for sharing, and remember that we have an Express Service program if you're in a rush for routine maintenance. See you next time!

January 11, 2025

Service was good fast and done in a timely manner. The only thing I did not like was when I went to pick up my car I was handed the key and said your car is in the parking lot for you to take. I am ha More

by lcruz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

While we're happy that you were satisfied with service, we're concerned that you had to locate your car on your own and that it was challenging with your handicap. We apologize for that and will be addressing our service department about this issue. Thank you for letting us know, and we hope to provide you with a five-star experience next time. If you'd like to discuss this with a representative, please contact us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 11, 2025

Honda is the best and always give the best top notch customer care. They also give the best deals. More

by Rosaleorodriguez987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that you're so satisfied with the service you've received for your Honda, Rosa and Leo! We appreciate your loyalty, and we're looking forward to serving you again. If you're in a rush, make sure you use our Express Service to get back on the road quickly with the same level of service. Thank you!

January 11, 2025

Mike was very courteous and friendly. I would recommend him to my family and friends More

by no1_eemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
Report | Print
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Mike will be happy to hear this! We look forward to meeting your friends and family and providing them with quality service. We also hope to see you at a future appointment. Remember that you can schedule it online. Thank you!

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