Norm Reeves Honda Superstore Cerritos - Service Center

My monthly payments are WAY to high for the HRV I got. Servicing my car was great though. Servicing my car was great though. More

I was not alerted when my car was finished and they were in the still of closing the waiting area with me still inside. Aaron, the person who was assigned to help me, seemed dismissive of my concerns. I do in the still of closing the waiting area with me still inside. Aaron, the person who was assigned to help me, seemed dismissive of my concerns. I do appreciate that it was a speedy a process as I did not have to wait long, but the mechanics left trash and my belongings from the glove compartment on the passenger side floor. There was also greasy fingertips all around the inside and outside of my vehicle. I understand I had a late appointment and they were trying to finish before closing, but I did not appreciate my things being touched and left on the floor. Next time, I will ask for someone else other than Aaron to help me, or I will go somewhere else to have my car serviced. More

Very good service. The gentleman was very nice and helpful! Overall a lovely experience if I do say so. The gentleman was very nice and helpful! Overall a lovely experience if I do say so. More

Good service and helpful , people are nice and helpful, I’m very grateful toHonda care I’m very grateful toHonda care More

They are friendly and I usually do not have to wait very long for my car long for my car More

The customer service is always great and the advisors are very helpful. The service is efficient and timely and I appreciate the feedback that the advisors provide to ensure I’m aware of any possible concern very helpful. The service is efficient and timely and I appreciate the feedback that the advisors provide to ensure I’m aware of any possible concerns and keep up with my car’s maintenance. I really appreciate the help from the service advisor Ruben Marquez he made sure my car was taken care of and was very kind. More

Everyone I spoke to was friendly and courteous. Except for the fact that my my parts were not in stock even though I went through a gazillion. Phone calls and reminders to show app at a certain tim Except for the fact that my my parts were not in stock even though I went through a gazillion. Phone calls and reminders to show app at a certain time. I paid for an Uber to and from the place to only to find out that my vehicle was not repaired. And that my airbag can still kill me. More

The service advisor Joseph is the worst advisor ever. He was very rude and condescending and did not want to help. He tried to make us feel stupid, didn’t care about the customer and he needs training or He was very rude and condescending and did not want to help. He tried to make us feel stupid, didn’t care about the customer and he needs training or change fields. More

My family and I have been purchasing our vehicles from Norm Reeves Honda, Cerritos since 1997 Norm Reeves Honda, Cerritos since 1997 More

It was an amazing easy process, very happy with this dealership they really took care of us dealership they really took care of us More