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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,255 Reviews

2,255 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 02, 2023

Good service . He explained to me what he recommends service done to my car. Gracias 🙏 More

by Mongamera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your service needs! We're glad to hear that you had a good experience, and we're here to assist you whenever you need service recommendations or assistance with your car. Gracias for your trust!

November 02, 2023

As soon as I arrived, I was very well greeted. Everything was explained to me. It was just a great experience. More

by lynelle_rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with us! Providing excellent service and explanations is what we strive for. If you ever need assistance in the future, please feel free to reach out. Enjoy your vehicle!

November 01, 2023

Very pleased with service. Julie was very pleasant it was nice to work with her. More

by cnunez1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Julie provided you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

October 31, 2023

Lo mejor el mejor trato cuidan muy bien el carro y nos ayudan en todo!!! More

by torresrodolfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and for choosing us for your car needs! We're here to provide you with excellent service and take good care of your vehicle. If you have any questions or need assistance in the future, please don't hesitate to reach out.

October 31, 2023

Amazing! !! Before I’ve waited x 4 hours for service, now x2 hours only!!! The maintenance service is good!!! More

by imeldaslucass667775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Ramiro
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Efficient and effective service is always the number one goal -- thanks for the awesome review!

October 31, 2023

Bryan’s customer service was horrible. Took My 2023 Honda Accord hybrid to update the system and guess what it was not fix. My car was there at the service center all day Friday and I stil More

by Juanaramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Rivas
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team always aims to provide the best service possible, and we apologize for falling short this time. If you decide to give us another chance in the future, we'll work diligently to ensure a more positive experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Nov 06, 2023 -

Juanaramirez responded

I left a voicemail to Christina Ortega the manager there about 3 days, and she hasn’t return my call. My vehicle still shows a message ; “system updated is not available. See your dealer “

October 31, 2023

i loved the service at Norm Reeves Honda. Trevor was an amazing service advisor with excellent product knowledge and had the best customer service More

by parkersarah987
Recommend Dealer
Yes
Employees Worked With
trevor
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Trevor provided you with excellent service and product knowledge. If you ever have more questions or need assistance in the future, feel free to reach out. Safe driving!

October 31, 2023

Attentive service advisors and a pleasant waiting area. They Resolve problems very professionally and promptly More

by BarryKogen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words about our attentive service advisors and pleasant waiting area. Customer satisfaction is our top priority, and we're here to assist you promptly whenever you need us. Thank you for your trust in our dealership!

October 31, 2023

Not followed up with issues addressed after service on October 28, 2023. I called after picking up the vehicle, represtative never called back. More

by portilloduo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan in the service department
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced regarding the follow-up on the issues addressed after your service. We take your feedback seriously, and we will review our processes to ensure this doesn't happen in the future. Please feel free to reach out to us directly, and we will assist you with any outstanding concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 30, 2023

Excellent customer service😊 highly recommended to friends and family 😊 very good place to get a brand new car More

by amandaclouds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Can't thank you enough for your ringing endorsement -- awesome to hear you had such a positive experience with us.

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