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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,267 Reviews

2,267 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 07, 2023

Bryan Salas is the best service advisor ever! i just hope that one day you guys can bring back the shuttle ride and car wash after the car service. Thanks More

by Monborigsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan salas very good! Five star
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Bryan Salas! We appreciate your feedback, and we'll certainly consider your suggestion regarding the shuttle ride and car wash. We're here to provide top-notch service, and your satisfaction is important to us.

November 07, 2023

Staff is always so helpful and available to answer questions. Never recommend services not needed. More

by ehern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're pleased to hear that our staff is always helpful, available, and honest in their recommendations. If you ever have more questions or automotive needs in the future, don't hesitate to reach out. We're here to assist you.

November 07, 2023

Julie Canales is a gem of an employee and always makes me feel like my goals are her priority. More

by vadilisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We greatly appreciate your kind words about Julie Canales! Providing exceptional service and making your goals a priority is what we strive for. If you ever have more automotive needs or questions in the future, please feel free to reach out. Your satisfaction is important to us!

November 06, 2023

My revs are still fluctuating after they changed my timing belt. I took it in once already, and still the same issue. They did fix my alignment this second time. This is ridiculous, my car never once f More

by d_san17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Barr
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the issue you're experiencing with your car. Your satisfaction is important to us, and we'd like to help resolve this matter. Please feel free to reach out to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 05, 2023

Bryan was extremely helpful. He took care of all my needs. I have been coming to Bryan for 3 years. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're thrilled to hear that Bryan has consistently provided you with excellent service over the past three years. We appreciate your trust in us and look forward to continuing to meet your automotive needs.

November 05, 2023

I had a 7:40 appointment, my car sat for more than an hour and got it back in 2.5 hours.. You guys would be awesome if a turn around time for an oil change was better.. I can go to jiffy lube and be in a More

by omar-marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but he was good
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the longer wait time you experienced during your recent visit. We appreciate your feedback, and we're constantly working to improve our service efficiency. Your input is valuable, and we'll strive to provide a quicker turnaround time for your future visits. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 04, 2023

Thank you so much Chandika de Silva . ..your Awesome you explained everything so clear to me and helped decide wat was best for me and treated me like family..so understanding. I LOVE MY More

by Joannmerino55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mozrat in finance department from Turkey. He is Awesome and he is very informative and helped me ..thank you
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that Chandika provided you with excellent service and that you love your CRV 2024 Sport. We appreciate your recommendation and look forward to serving your family and friends in the future. Enjoy your new car!

November 04, 2023

Great service I was given updates on when my car will be ready and anything my car needed or didn't need More

by hernanliberato
Recommend Dealer
Yes
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! Keeping you informed and ensuring your car's needs are met is our top priority. Thank you for choosing us for your automotive service needs.

November 04, 2023

Excellent and very professional and exceptionally fast and when my next vehicle maintenance is due I will surely be back More

by Maryruvalcaba
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had an excellent and professional experience with us. We look forward to serving you again for your next vehicle maintenance.

November 04, 2023

Michael Barr did a top-notch job taking care of all my needs and requests ! More

by karinspruii22m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr service dept
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Michael Barr provided top-notch service and met all your needs and requests. Customer satisfaction is our goal, and we appreciate your positive feedback. Thank you for choosing us!

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