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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,270 Reviews

2,270 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 11, 2023

Good fast It's was very great friendly experience from the start to the end rate clerk very professional customer service thank you More

by betsypin
Recommend Dealer
Yes
Nov 11, 2023 -

betsypin responded

Verified

November 11, 2023

Aaron was great help. Would recommend him to anyone who is looking for help. Thank you More

by josea07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with Aaron and appreciate your recommendation. Thank you for your kind words and for choosing our dealership for your needs.

November 11, 2023

I asked them to check if any other repairs were needed, they just send message with pictures of engine, without any explanation or prices. I asked then how much it would be to fix they couldn’t tell me. T More

by mimi27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pretty much every one at the service department, no one there knows anything
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that your experience did not meet your expectations in terms of communication and clarity. We value your feedback and are dedicated to improving our service to ensure a more informative and helpful experience for all our customers. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 11, 2023

Vert professional. Easy check in, quick and complete. Nice facility to wait at. All completed in a timely manner. More

by chiefnamingpeoples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear about your positive experience with our professional service, quick and efficient check-in, and comfortable waiting facility. Thank you for choosing us and for acknowledging our timely completion.

November 11, 2023

Very good Service was good and fast. I was able to get my car back at a respectable time and the advisor was very polite. More

by Kimberly.Ochoa06
Recommend Dealer
Yes
Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear about your satisfaction with our service's speed and quality, and we're glad that our advisor's politeness contributed to a positive experience for you. Thank you for choosing our dealership and for sharing your feedback.

November 10, 2023

Very helpful super nice service advisor. Quick service and was updated constantly on the status of my car. Very satisfied with my visit to get my car serviced. More

by alexrderfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this feedback for our team!

November 10, 2023

Great service! Thanh is always a true professional and answers any questions that I have. More

by erikhernandez12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanh Sabatier, Ruben Marquez
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Thanh provided you with great service and answered your questions. We appreciate your support and look forward to assisting you again in the future.

November 10, 2023

Ruben is excellent. He came to attend me within minutes and got me out of the dealer in 50 min More

by Benjamin_meng@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us, and we're glad to hear Ruben provided you with a speedy and efficient experience! We appreciate your business.

November 09, 2023

My car window made noises when going up and down. I sent it to service. They said they lubribate it but when I got my car back the problem is still the same. It's very annoying. I had to take the day More

by pauilvvn111977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and understand how frustrating this must be. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 09, 2023

Great service professionals n great team over all Great store Technician very Knowledgeable great observations More

by cgutierrez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irwin
Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team and technicians. Your satisfaction is our top priority, and we look forward to serving you again!

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