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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,277 Reviews

2,277 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 18, 2023

I enjoy every visit. It never seems to ever disappoint me. Their staff is friendly, helpful and very kind. More

by Tanya.M.Guzman
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Nov 18, 2023 -

Tanya.M.Guzman responded

Every time I walk into Norm Reeves Honda in Cerritos to get my cars oil changes, I feel as if I am home. I feel comfortable as if I were home. Their staff is very attentive. Their service is outstanding and their prices are very affordable. Thank you Mr Miguel Cabrera for always servicing my cars. You are the true MVP, if it weren’t for you, I don’t know where my cars would stand. Thank you for your awesome help.

Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our service reps were prompt and efficient. We appreciate your understanding about the slight delay, and we're always here to accommodate your needs, even without an appointment. Drive safely!

November 18, 2023

Norm Reeves Honda has the best service advisors. They are honest and very thorough. I am always pleased with their work and the mechanics as well. More

by larry.liber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you're pleased with our service advisors and mechanics. Your satisfaction is our priority, and we look forward to continuing to provide you with top-notch automotive service. Drive safely!

November 17, 2023

Norm Reeves gave us excellent service and very courteous. My granddaughter took the car in and no pressure on repairs.thank you More

by Edward Ceja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, Norm! We're delighted to hear that you had an excellent experience with us. Your granddaughter's satisfaction is important to us, and we always aim for a pressure-free service. We appreciate your support!

November 17, 2023

Service representative and service technicians were great. But they neglected to clear the warning label about my tires so I had to come back again and have them clear that message. More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep and techs
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November 17, 2023

It was not the first time I experienced bad customer service. Not really, Mr. Manny. I was actually waiting for Manny, and a young woman walked to the station in front of me. A gentleman (don't remember More

by gustavovillarreal27
Recommend Dealer
No
Employees Worked With
Manny
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Nov 17, 2023 -

gustavovillarreal27 responded

This place has the worse customer service.

November 17, 2023

Always do a great job. My sales provider was very helpful and kept me informed about my service More

by ayerogram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with us! Our team is dedicated to providing excellent service, and we're here whenever you need assistance. Thank you for choosing us!

November 16, 2023

I love the location of the dealership. It’s right in my neighborhood. Very convenient More

by Gokazaki23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Nov 17, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to be your neighborhood dealership, and we're here to provide you with top-notch service whenever you need us.

November 16, 2023

I felt very rushed and not taken care of Made an appointment to get my stop start button fixed and it wasn't touched at all More

by Jcastaneda782
Recommend Dealer
Yes
Employees Worked With
Trevor
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I apologize for your experience and any inconvenience caused. We take customer feedback seriously and will work to ensure a better service next time. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 15, 2023

I was seen pretty quickly even with a lot of cars waiting for service. They were up front and honest with what I needed and very nice More

by Kings4thewin
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Nov 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear that you had a positive experience with our service team. We always strive to provide efficient and honest service to our valued customers.

November 15, 2023

Excellent customer service. He made me feel very comfortable. I am happy to continue to deal with only your dealership the customer service is that good. More

by cynmerendon2
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Nov 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our dealership. We look forward to serving you in the future.

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