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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,277 Reviews

2,277 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 23, 2023

A lot of time to wait for the service, include with appointment The prices are not economic More

by aladinlaura
Recommend Dealer
Yes
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! Let us know how we can make your next visit a 5-star experience.

November 23, 2023

was there 6 hours did oil change and car brakes were being checked making noise nothing was resolved I would have to take car leave it there to check out noise. brakes were lubed More

by sernalaura3
Recommend Dealer
No
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we are sorry to hear you were less than satisfied during your recent service visit. We would like to address your concerns- please give us a call at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 23, 2023

Steve is very knowledgeable with his job I always ask for him every time I bring my Odyssey and CR-V in the dealership for maintenance More

by Junfong2000
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're proud to be your trusted source for service and maintenance.

November 22, 2023

Mike in the service department does an amazing job with making sure every thing is running smoothly! The Cerritos team rocks! More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Monell
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're happy to see that Mike was such a big part of your 5-star visit!

November 22, 2023

My visit was great the service guy’s wetr awsome the wait was a lil long but all in all i was treated grest More

by yolanda.taylor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review, Yolanda! Let us know if there is anything else we can do for you.

November 21, 2023

He promised to take care of a faulty part in April 2024 and it is yet to be resolved More

by Rhondalknox
Recommend Dealer
No
Employees Worked With
Michael the manager
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to hear about your recent visit with us. Please contact us so that we can discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 19, 2023

Fast, efficient, and got it done in a timely manner to repair my vehicle quickly. More

by ggilbert317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your positive experience with our service! Providing fast and efficient vehicle repairs is our commitment to our valued customers. Thank you for choosing us!

November 19, 2023

Went in describing the issues i was having with my car. In the same day they were able to return my vehicle back to me diagnosing the issue and solving it. So satisfied with the team at Cerritos. More

by elyjose
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to have been able to promptly diagnose and resolve the issue with your car. Thank you for choosing Cerritos, and we're here for any future automotive needs you may have. Drive safely!

November 18, 2023

The service reps were prompt and efficient. My car took slightly longer than promised but they took me without an appointment so that was OK. More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad to hear that our service reps were prompt and efficient. We appreciate your understanding about the slight delay, and we're always here to accommodate your needs, even without an appointment. Drive safely!

November 18, 2023

Service was on time vs a 3 hr wait in k look as oil change. More

by gamboia.val57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for taking the time to share your feedback for our service department. We are glad to hear your service was on time and we will continue working to provide efficient services

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