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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,129 Reviews

2,129 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 03, 2023

For the amount that I paid which was $1550. 00 they could have replaced the fender retainer clips that were missing. Fifty percent of the retainer clips are missing. I’m done with Honda’s especi More

by Paul.wirtz@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor but not his fault
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Oct 09, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. We strive to provide the best service and use genuine parts whenever possible. We apologize if we fell short of your expectations. Your feedback is valuable, and we aim to improve. If you'd like to discuss your concerns further, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 02, 2023

Great service I'm happy with my fourth car I'll recommend it to my friends More

by josepinice995511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for sharing this positive feedback for our team!

October 02, 2023

I received excellent customer service during the whole time I was there.Even though I had an appointment it was still a very busy morning with lots of cars. Expected to there waiting all day but my car wa More

by lisadavisinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you received excellent customer service and that we were able to service your car expeditiously, even during a busy morning. Your satisfaction is our priority, and we look forward to providing efficient service for your future visits.

October 02, 2023

Great customer service, service manager is very helpful (Ruben Martinez). I would always bring my Civic back to this dealership. More

by Dom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Martinez
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you received great customer service and found Ruben Martinez, the service manager, very helpful. Your loyalty as a Civic owner is greatly appreciated, and we look forward to assisting you with any future service needs.

October 02, 2023

Is the Great dealer in SoCA, and Roberto A. Super sakes guy, thank you for support me More

by Fmejia737gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate this great feedback and we hope to work with you again in the future!

October 02, 2023

Quick, great service, and friendly staff. I will continue bringing my car here in the future. More

by Laurendejoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Hyundai for your car service needs. We're delighted to hear that you had a quick, great service experience with our friendly staff. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service in the future.

October 01, 2023

Good service,and the price is reasonable Joseph is very nice and friendly . I will recommend him to anyone !!! More

by alicelager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you received good service and found the price reasonable with Joseph's assistance. Your recommendation is greatly appreciated, and we're here to assist anyone you refer to us.

October 01, 2023

I can always count on Honda to fix their car right! This last time, they completed a super simple task efficiently and quickly. My car was not sitting in the back waiting its turn in a long line for a More

by MSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Service
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that Honda efficiently and quickly completed the task on your car, ensuring minimal wait time. Your satisfaction is important to us, and we appreciate your feedback

September 30, 2023

Service is always the best here, don’t like going to any other dealer but Cerritos. More

by Dgrblue86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you consistently receive the best service at Cerritos. Your loyalty is greatly appreciated, and we're here to provide top-notch service whenever you need it. Thank you for your kind words! 🚗🌟

September 30, 2023

My service agent steve mendoza makes things go smooth which makes it good for me More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that Steve Mendoza makes your service experience smooth and enjoyable. Providing excellent service is our goal, and we appreciate your feedback.

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