Norm Reeves Honda Superstore Cerritos - Service Center

Good customer service. I like my service rep. He is very nice and always helpful to me. I like my service rep. He is very nice and always helpful to me. More

Dealership does not value customer's time. Useless to make an appt coz no consuderation for it. 3hr wait for a simple oil change with appt is unacceptable and they claim they have an Express T Useless to make an appt coz no consuderation for it. 3hr wait for a simple oil change with appt is unacceptable and they claim they have an Express Team??? Laughable. More importantly, everytime I come in for service, advisors repeatedly tried to sell me unnecessary service like replacing timing belt for a 2015 CRV when this CRV model apparently has a timing chain that should last the life of the engine, not a timing belt. That would have been $799.95 rip off plus tax. After 3hrs of waiting, I finally had the car but just a couple of minutes after driving my car from dealership, a message alert showed up saying "need to check tire pressure." Dang! I just had it serviced. So I went back and one of the boys checked and determined quickly that mechanic probably just forgot to adjust sensor. He fixed it after calibrating a few minutes. This leaves me thinking that the service i paid for (over $100 even after $25:gift coupon for oil change with multi point inspection) was not thorough and makes me wonder if the other areas they were supposed to inspect were actually inspected. Wishing a better policy and practice will be instituted by the dealership. More

Great process to buying my Honda passport and their service is great and we appreciate their honest straightforward pricing. service is great and we appreciate their honest straightforward pricing. More

The staff provided great customer service. They were welcoming, professional, helpful, and knowledgeable, and answered all my questions. They were welcoming, professional, helpful, and knowledgeable, and answered all my questions. More

Webt back on your word and put 300 extra miles on my car to match the oil change return mileage stated on the windshield sticke. to match the oil change return mileage stated on the windshield sticke. More

Great and detailed service! Will come back again for my car service when it’s due again. Will come back again for my car service when it’s due again. More

Always purchase the extended warranty! !! I had major repairs and it only cost me a $50 deductible. My only question is why this breakdown at 50k??? !! I had major repairs and it only cost me a $50 deductible. My only question is why this breakdown at 50k??? More

Scammers unnecessary repairs Honda corporation does not take responsibility will never buy Honda again not recommended take responsibility will never buy Honda again not recommended More

Service agent was not in communication when car was finished or final ETA. Tires were NOT ROTATED OR FILLED WITH AIR. SAID IT WAS IN INSPECTION. TIRE preasure CAME ON 3 hours later. finished or final ETA. Tires were NOT ROTATED OR FILLED WITH AIR. SAID IT WAS IN INSPECTION. TIRE preasure CAME ON 3 hours later. More

Our service experience is always Quick and pleasant. The scheduling is easy and the staff are amazing The scheduling is easy and the staff are amazing More