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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,207 Reviews

2,207 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 21, 2025

Always nice an kind doing they're job Since we bought the car we have always taken it there for service and they always tell me what it takes to keep the car in good condition. More

by Vlupita62@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Jan 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

This review makes us so happy because our goal is to ensure that your Honda stays in good shape way after you buy it! We appreciate your loyalty, and we look forward to serving you once again. Remember to look at our service specials before you come in next time for even more savings. Thank you!

January 21, 2025

The dealership is nice usually happy with my experience there, wish there would have been more communication during my service More

by jenhbombwzq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We're glad that you were happy with your experience, but apologize for any communication issues. We will use this feedback to guide our service in the future.

January 18, 2025

I always have a great experience at Norm Reeves, everyone is so nice and helpful so thanks for making me feel very comfortable More

by luvahnwjnsns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in Service
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We’re glad you always feel comfortable and supported during your visits. We’re here for you anytime, and we’d love to assist your friends or family as well. We could always use more amazing customers like you!

January 18, 2025

I have been here for the second time and got what i expected excelent service More

by omar bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braulio lazcano
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Omar! We’re thrilled to hear your second visit met your expectations. Braulio and the rest of our team are here if you need anything else or if someone you know is looking for excellent service.

January 17, 2025

Customer service is excellent and all the staff of Norm Reeves are all awesome. Mr. Ortega, Oscar and Mr. Javier Pena are very helpful assisting me on my vehicle needs and very professional. Keep up the go More

by Bobot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Ortega, Osacar, Javier Pena
Jan 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing this support for our team. Your kind words motivate us to keep up the good work. If you need anything else, we’re here for you!

January 17, 2025

Fast and efficient service, great communication from advisor will be returning for future services when needed More

by gonzrenee28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan R
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled that you found our services for your Honda to be fast and efficient, Renee! We look forward to welcoming you back for service! To make it even more convenient for you, you can book your next appointment online. Thank you!

January 17, 2025

The employees are well trained, knowledgeable, helpful, friendly, and timely in getting the job done! More

by Arlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you complimenting our staff, Arlene! They take pride in doing a good job and providing timely service. Thanks for noticing, and we can't wait to serve you again! If you're in a rush, we recommend trying out our Express Service program.

January 17, 2025

I just need clarity over how I can pay the charges next time. The one in-charge should explain to the customer about the down payment. More

by theetz_27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value our customers, we'd like to discuss your payments in more detail. At your convenience, please give us a call or reach out to us via email. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 16, 2025

Fast and efficient. Very friendly and knowledgeable about my needs. Service was finished in half the time quoted. More

by vicki103vieudelou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Varga
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's what we like to hear, Vicki! We pride ourselves on being fast and efficient when it comes to servicing your Honda as well as providing a welcoming environment. If you're in a rush, we encourage you to look into Express Service. Thank you!

January 16, 2025

They are always willing to help and have fast service. They keep you updated with the car status More

by payaagonzalez
Recommend Dealer
Yes
Employees Worked With
Service
Jan 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you have enjoyed efficient service at our dealership with regular updates! Thanks for letting us know, and feel free to schedule your next appointment online. We hope to see you in the future!

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