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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,359 Reviews

2,359 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 31, 2025

This dealership is very organized, polite, and efficient. They give clear advice and show that they care. More

by autumn.gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie- Maintenance customer service
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Autumn, thank you for highlighting our organization and the clear, caring advice you received. We’re delighted that our team's efforts made your visit efficient and pleasant. Your feedback inspires us to keep delivering the service our customers deserve!

March 29, 2025

Excellent customer service ! Car is running great since I took it in to get serviced More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Ana, thanks so much for your kind words! We’re thrilled to hear that Joseph Vargas and our team ensured your car is running smoothly after service. Your satisfaction means the world to us.

March 29, 2025

I had my brake pads done by Honda in january. There was left over air in the line that should have been dispersed. I was charged for Honda to redo the brake fluid and disperse the air they left i More

by shea.roseanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Shea, thank you for taking the time to share your experience regarding your brake service. We appreciate your feedback as it helps us improve. Please reach out to us directly so we can ensure your next service visit is seamless and satisfying.

March 29, 2025

Excellent fast drop off to take vehicle. Knew my truck history well. Service completed as expected. Overall great customer service. More

by robo1308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thank you for your positive feedback on our service drop-off and attention to your truck’s history. We’re glad to have met your expectations with efficiency and care. Whenever you need service again, we’ll be here ready to help—we’d love to see you return!

March 28, 2025

oil change #1 = someone scratched my car and they helped me paint a little over it.. does not look the same 😍😍😍😍 oils change #2 = screws came off and the bottom of my car came off 😍😍😍😍 fixed for More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
they know who they are and Sabrina is aware
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It is important to us that all customers receive the top-notch care they deserve, and we are concerned by your review. Please reach out to me directly so we can learn more and discuss a potential resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 28, 2025

Great customer service. Appreciate Joseph he was very helpful . Making services easy and quick. Thanks More

by jessicareyess562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph V
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind review, Jessica! We’re glad that Joseph made your service visit smooth. We truly appreciate your feedback and hope to make your next visit just as easy and quick.

March 28, 2025

fast, not too long of a wait, very nice staff jonathan was very attentive and friendly/nice. stayed the entire progress of my oil change, More

by annettey1235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jonathan romero
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Annette, thanks for sharing your experience with us! We’re happy that Jonathan Romero made your oil change visit efficient and comfortable. It’s our pleasure to serve you, and please check out our service specials in the future.

March 28, 2025

Friendly, professional and well informed employees. Ease of obtaining appointments. Joseph Vargas explained all services and answered all of my questions. More

by Ajoneslkwd4
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Service Department.
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thanks for taking the time to share your experience with us. We’re pleased to hear that Joseph Vargas provided all the details you needed and made scheduling your appointment a breeze. We look forward to serving you again whenever the need arises.

March 27, 2025

Terrible service advisor Kept my CRV for recall rpaie for 3 hours and didn’t even took the car inside. Very rudely asked me to ignore my scheduled appointment and I took my car back. Don’t even go there More

by ramu__miryala
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It's concerning to see your review, as this does not sound like the experience we strive for. Customer satisfaction is important to us, and we'd like to speak with you further so we can make things right. Please contact me at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 26, 2025

This place gave me exceptional service with great customer service. I recommend everyone to go there. More

by WILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thah Sabatier
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much! Please tell your family and friends about us - we could always use more great customers like you!

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