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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,096 Reviews

2,096 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 30, 2024

Unfortunately I was here and a replacement was needed, but under warranty so I wasn’t out of pocket More

by cheryceswancyyy46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie,Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your Honda replacement was covered under the warranty! That must have been a sigh of relief so that you could get back on the road with ease. Thanks so much, and we hope to see you again!

November 30, 2024

I had appointment at 11am, but they did not check the car till 4 pm and then they said I have to come back next week for the part More

by Lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Srrvice
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for providing us feedback on your service visit for your Honda. We will need to investigate the delays that you experienced and see what may need improvement in our processes. Please contact us so that we can resolve the issues that your Honda is experiencing and get the right part for your car. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 29, 2024

Great customer service . Good experience . I appreciate that . Shows the effort they put into their team More

by jessicareyes562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Jessica! Our service team tries their best to support all our customers, and we're happy that you experienced that at our dealership. Thanks so much, and please let us know when your Honda is ready for the next service appointment!

November 29, 2024

They did an excellent job of servicing my vehicle. I would recommend Cerritos Honda Service More

by Ivan Trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that we could provide your Honda with the service it needed, Ivan! Thanks for stopping by, and we look forward to working with you again.

November 29, 2024

Love my advisor, Julie Canales. She has been the best advisor since I purchased my vehicle More

by Cec7672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled that Julie's performance has kept you coming back for service for your Honda! We will be happy to pass on the good news to her and look forward to providing you quality service once again. Thank you!

November 29, 2024

Jonathan is a good person and he helps you very well and explains to you what the solution is to fix your car. More

by ruizcesareduardo00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback is what we like to hear about our employees, including Jonathan! We're pleased that he took the time to explain the services that your Honda needed and what will be done. Thank you for sharing, and we hope to see you at a future date!

November 29, 2024

Very helpful. ..very happy with the service...went out his way to resolve some of the recall problems with the car...I really restored my trust on the service after More

by caryh.peralta@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph vargas,
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased that we could provide you with trusted and professional service when your Honda needed repairs for a recall, Cary! Thank you for putting your trust in us, and we look forward to working with you again.

November 29, 2024

You always do great work on my car feels great when i get it back will countinue getting my car fixed at the superstore always thank you More

by Dolores deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Dolores! We pride ourselves on efficient, quality service so that customers like you can get back on the road safely and with confidence. Feel free to reach out if you need anything else. Thank you!

November 28, 2024

Awful experience. After waiting 4 hours after a scheduled appointment for an oil change in the morning and then told I may have to leave my car overnight, I chose to c More

by Carrie-Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee that helped me was Ramiro Monte’s. He was polite and took care of me. It is the management who are booking too many appointments.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on the delays you experienced in attempting to get an oil change, Carrie-Anne. This is an issue that we must address so that we can get customers out the door in a timely fashion and provide them with a five-star experience. If you have any further questions or concerns, please reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 28, 2024

Their work for me was of very poor quality, they lost my trust and I will not return to that dealer for service if it is not necessary. More

by laser_eddiee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not they
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to find out more about your service visit for your Honda, Eddie. That way, we can iron out the issues and improve our services for customers like you. Please contact us when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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