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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,207 Reviews

2,207 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 28, 2025

The service was very good, faster than most other dealer shops that I’ve been to. More

by Vperales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez, service center
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Jan 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear! We're here to provide fast and efficient service for your Honda or other trusted vehicle. It makes us happy to know what we're right on track. Thanks so much, and feel free to schedule your next appointment online!

January 28, 2025

Too cold in the waiting room, also not very comfortable. Over all my experience was good. I would like to see more diversity in the employee's in the service department. More

by b.belson64
Recommend Dealer
Yes
Employees Worked With
Leo, he's awesome
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Jan 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We value customer feedback, and thank you for providing it to us. We will take your recommendations into consideration and work on making improvements where necessary. Thanks again, and we hope to serve you at a future date.

January 28, 2025

Great customer service from Robert Gonzales. Made me feel like a valued customer. I would recommend him to my family and friends More

by ibarra.ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Jan 29, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Ricky! We appreciate the positive feedback for Robert and that he made you feel valued as a customer. That's our aim, and we're glad that we reached that goal. Thanks for the recommendation, and we hope to work with you again! Make your next visit even better by taking advantage of our service specials.

January 27, 2025

My visit to this dealership was great! Everyone is so helpful and takes the time to answer any question you might have. More

by rmuniz0823@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Wong
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Jan 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

This review makes us so happy! We strive to provide quality service to our customers when they bring in their Hondas for a check-up or a repair. Thank you for the positive feedback, and we look forward to serving you again! Remember to check your maintenance schedule to see what's next on the table.

January 26, 2025

Very good customer service, friendly atmosphere quick and reliable , will recommend to anyone who needs service More

by deepspinloft@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Such a nice review to read! We're delighted that you were satisfied with all the elements that make for a great Honda service visit. Thanks so much, and please let us know when you need another appointment!

January 26, 2025

Always an excellent experience coming to Norm Reeves Honda. The customer service is top tier. At this point, I am a lifelong customer. More

by alina_monroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We welcome the lifelong connection to you and your car, Alina! We can partner on making sure that your Honda stays in fighting shape. Thanks for stopping by, and our door is always open!

January 26, 2025

No use in making an appointment as they take forever to get to you! Extremely slow check in. They don't care about your time. It's far better to go to a non-dealer, Every dealer has a car wash and they More

by amsd380
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback on your service visit for your Honda is valuable to us. It will help us to make improvements such as speeding up the time it takes to get your car examined and adding car washes to our services. If you have any other concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 26, 2025

Jonathan Romero is great. I really appreciate Norm Reeves Honda. I will continue to use Norm Reeves More

by Eric McCaskill Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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Jan 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty, Eric, and look forward to serving you and your Honda for many more years to come! Your comments will be forwarded to Jonathan, which will make him happy. Thank you, and we're here for you when you need it! Remember to check out our service specials for an even better visit.

January 25, 2025

George Raygoza was extremely helpful especially in the pricing of the service. He kept us informed on the progress of the service. More

by ravalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Jan 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Knowing how much your services will be can really help, and we're glad that George could make that information available to you. Regular updates also can help you stay informed. Thanks for sharing this with us, and your satisfaction is our priority! If you need a future service appointment, feel free to schedule it online.

January 24, 2025

Took 7 hours to complete service while I waited. Car’s bumper was damaged and was not put back correctly. Windshield washer fluid no longer works. Wished communication was better. More

by enriquedlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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Jan 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration at the excessive delays during your service visit as well as your car's bumper issues, Enrique. This is not the type of service we strive to provide, and we appreciate you bringing this to our attention. We'd like to make things right so please contact us to discuss this in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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