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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,096 Reviews

2,096 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 06, 2024

This is the only bad service experience I’ve ever had. It was my first time at Norm Reeves More

by briaanjs99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Dec 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your service visit for your Honda. To find out what services we must improve, we'd like to learn more about your Honda service visit. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 06, 2024

Unprofessional, attitude, misleading ( I had to replace parts that was not important to to changed) , behavior, no clear delivery on the car condition after finishing the multi point inspection, as a resul More

by gehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember names, but you can find it in the record
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Dec 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about the service that you received for your Honda and the parts that were replaced. This will ensure that we're staying on track or if there are areas that need to be addressed. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 06, 2024

I always want to do my maintenance here since am Saving time and money. Julie is honest , the best advisor More

by Koigarcia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie
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Dec 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that you always save time and money visiting us for Honda service! We're happy you were satisfied with Julie's performance as well. Thank you, and please let us know what else we can do for you!

December 05, 2024

The dealership was clean and half many accommodations. Service was fast. Great atmosphere. Everyone greeted you with kindness More

by lizcastellanos17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Dec 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that you felt comfortable in our dealership, had efficient service, and felt welcome by our staff, Liz! Thanks for bringing your Honda in for service, and we hope to see you in the future!

December 05, 2024

Norm Reeves Service department employee are all helpful and awesome. Mr Javier Pena was very polite and he knows everything I want for my vehicle maintenance. More

by Bobot228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Pena is excellent
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Dec 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It makes us happy to know that a customer received satisfying service for their car! Thanks for letting us know and the praise for Javier. See you next time you stop by!

December 03, 2024

Great customer service! Anthony Ortiz is reliable, honest and fast on responses and services.thank you! More

by mike mosley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that your Honda received the treatment it deserved from Anthony, Mike! Thanks for bringing your car by, and we will be pleased to support you once again!

December 03, 2024

Third time that I was there for the same reason, spent 3 hours and no fix the problem ,bad customer service bad dealer More

by aipalaciooosli76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value customer feedback to improve our services, we'd like to find out more about your service visit for your Honda. That way, we can provide you and other customers with a five-star experience. Please contact us when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 03, 2024

Great customer service. The people are very friendly and very attentive. Had a good experience. More

by guevarasteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor george
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to read your review, Steve! Thanks for letting us know about your successful service visit for your Ford. We hope to see you again! Feel free to use our online scheduling for even more convenience.

December 02, 2024

I like the dealer and the service, keep up the good job and the service employee are friendly More

by jorged_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like you had a satisfying service visit for your Honda, Jorge! We appreciate the positive feedback about our service staff and dealership and look forward to serving you in the future. Thank you!

December 02, 2024

I brought pilot in because it was pulling to left of road which would mean wheel alinement was out. They didn't resolve problem. I had also had problem in pass with paint. Wouldn't go back again. Will go More

by tacclinton
Recommend Dealer
No
Employees Worked With
Not sure of name now, but gentle man was n
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on the service you received for your Honda Pilot. This is not the type of service we pride ourselves on and will be addressing these issues with our service team. If you choose to return in the future, we hope to provide you with a five-star experience. Please contact us if you have any further questions. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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