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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,096 Reviews

2,096 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 10, 2024

I am still waiting for a call back from the service department to fix the recall on my vehicle it’s been months and no phone call yet. How many more time it will take for the part to arrive? More

by conyteno0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you giving us the heads up on the part that you're needing for a recall for your Honda. Please contact our dealership so that we can resolve these outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 10, 2024

Julie Canales did an amazing job great customer service thanks to her she made sure I will be on time so I could be at my brother’s wedding. Words can’t describe how much I’m thankful for her.. More

by Gricelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Dec 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your brother's wedding! We're delighted that Julie could make sure that you made it to this milestone event on time with a reliable car. Thanks for counting on our service team, and we look forward to supporting you in the future!

December 10, 2024

Great service service advisor was very helpful and communicated with me updates on my vehicle More

by eleon38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, Cabrera
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Dec 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your service experience for your Honda went so well and that you received regular updates! Thanks for bringing your car by, and we're here to help your car stay on track.

December 10, 2024

No multi inspection, no new window sticker, and giving us a hard time about the discount coupon More

by Jbm1277
Recommend Dealer
No
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Dec 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your Honda service visit and would like to straighten out any issues that you encountered. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 09, 2024

Leo made everything simple and quick, make sure to ask for him. So far every time I go, the service can be done the same day. Shout out to the techs! More

by Fabian Ibarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Lopez
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Dec 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like Leo provided you with a great Honda service visit, Fabian! We appreciate your loyalty and the shout-out for our tech team. Thank you, and we look forward to seeing you again!

December 07, 2024

I am so happy and satisfied with the great service assistance by ,Leo Good asset for Honda More

by mnairoze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled to see your five-star review for Leo and the service he performed on your Honda! Thanks a ton! If there’s anything we can do for you next time—whether it’s sales or service—just give us a shout. We’ve got you covered!

December 07, 2024

Good service employer, greetings customer with nice attitude...#1, right on time with services done...I'm happy 😊 More

by huynh_tee69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Dec 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're here to make our customers happy, and we're glad that your Honda service visit turned out that way! Thanks for trusting in our team, and we look forward to your next appointment.

December 07, 2024

Thank you for good service you render me. Thanks and God bless 🙏 I hope to see you again More

by Hyginus Obodozie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! Thanks for bringing your Honda in for service, and we will be here when you need us.

December 06, 2024

Great and clean dealer, good. customer servicd. Oscar Garcia is the best. Thank yoj guys More

by cecil233000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the positive feedback on your Honda service visit, Cecil! Thanks for letting us know and the compliments for Oscar. See you next time!

December 06, 2024

Miss quoted the my price Oil change 59. 95 Transmission change 169.00 Paid 330.00 🤔 More

by djspalz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

To resolve any outstanding issues or miscommunication regarding your recent oil change and transmission service, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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