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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,476 Reviews

2,476 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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July 24, 2025

Horrible, will find every way possible to not have to honor a warranty repair. Brought my vehicle here because I hear a noise that sounds like my CV axle is going out. I was very clear with my descriptio More

by InTheMarket
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
July 23, 2025

Exceptional service, minimal wait time, not so mention there's a mall in super close proximity to the dealership. More

by soldbyredp
Recommend Dealer
Yes
Employees Worked With
Trevor??
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the kudos! We love keeping wait times minimal at our convenient location. Next time, don’t forget to swing by our parts and gear boutique for all your car swag needs!

July 23, 2025

It was a good experience Ruben was nice and helpful explained what was needed for car. More

by Yvetteca20004307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Ruben’s happy to hear his clear explanations steered you right. Our service team always aims to make maintenance feel effortless, and we’re glad you had a good experience. Come back anytime! We’re here to keep your car running smoothly.

July 22, 2025

I’ve had all my services done at Cerritos Honda, and this last time was the first time I was not updated on how the repair was going and was not given a verbal summary when I picked up my car. I was also gi More

by Heidster.c
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry your recent experience didn't meet expectations. We know how crucial it is for customers to stay informed, and we apologize for any lapse. I would like to discuss what occurred so we can work on restoring your trust. Please contact me at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 22, 2025

It was easy to schedule a service appointment here. Upon arriving I was unaware that you had to pull into a certain area of the dealership, I simply parked off to the customer parking side of the deale More

by rhm921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lozano
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the feedback! Leo always delivers a personalized touch with guests, and we're delighted our service was fast and helpful. Next time you swing by, be sure to check out our service specials to see what's new.

July 22, 2025

They are fast, efficient & friendly. My advisor Leo lazcano always takes care of my car. More

by lizcalenzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Liz, speedy, efficient, friendly service is our jam! Leo’s happy he could take great care of your car! We'd love to see you again when it's time for your next check-up. Feel free to check out our Maintenance Minder!

July 22, 2025

Office staff or mechanics (I don't know who was who) had no regard for customers and their little ones and were freely cursing. I thought it was unprofessional and rude. More

by Lfletes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we're sorry your recent experience didn't meet your expectations. We'd like the chance to speak to you about what happened and see how we can regain your trust. If you're interested, please contact me. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 22, 2025

I went in for service oil change, I got a text that filters needed to be changed, within seconds I received a text saying that my vehicle was ready. Why did they not wait to get it all done 😡 never ha More

by valvolkov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan and the man who checked me out
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry your recent service experience left you feeling disappointed. We'd like to look into this for you and discuss getting the filters changed if needed. Please get in touch with me so we can discuss this issue at a time that works for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 22, 2025

Service is excellent and fast the only complain i have is price of air filter and cabin filter replacement $189 each (I did it my self). More than the price of an oil change. This can be done by any person b More

by emptyjarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Marquez
Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thanks for leaving your feedback. We're glad you found our service to be excellent and enjoyed working with our team. If you have any questions about pricing, you're welcome to reach out to us, and remember, we also have rotating service and parts specials you can check out anytime.

July 21, 2025

I’ve been a loyal customer at Norm Reeves Honda Superstore Cerritos since purchasing my vehicle there back in 2015, but after my most recent service appointment on July 15, 2025, I’m left incredibl More

by Jay R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Marquez
Jul 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jay, I’m sorry to hear your recent visit didn’t live up to the high standards you’ve come to expect from us. Your loyalty since 2015 means a lot, and we’re committed to clear communication and thorough service at every appointment. I’d welcome the chance to review your visit details and make things right. Please contact me directly so we can get you back on the road with confidence. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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