Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,208 Reviews

2,208 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
March 08, 2025

kind, gentle, helped me at all times, honest at all times It was a good service More

by Matiasjose2010
Recommend Dealer
Yes
Employees Worked With
Javier Peña
March 08, 2025

Great customer service from Norm Reeves Honda team clean area no complains from our advisor More

by ortiz.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
March 08, 2025

This dealership makes their customers feel so comfortable leaving there car in very good hands. More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Romero
March 08, 2025

It was very good experience, nice people the service is good and fast. The waiting area is large enough. More

by v3rcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

They Will make you feel that your car will be in good hands and fast service More

by jimerlara1810
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service
March 07, 2025

Everything was done in a professional and courteous manner. Julie Canales was very helpful throughout the whole process. She informed me of the process that was going to be used to fix my car, and she More

by sebas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Mar 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Julie will be thrilled to see her work noticed by great customers like you! We're happy that your Honda service visit went so well and look forward to working with you again. If you need to make an appointment for a future visit, you can book it online. Thank you!

March 07, 2025

The experience at Norm Reeves Honda was fantastic. Julie Canales was a dream to work with and is always very professional. More

by letiabrego7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Mar 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, and we welcome you to come back at any time! We think Julie does a fantastic job and feel free to request her for a future appointment. If you need anything else, you know where to find us. Thank you!

March 06, 2025

After I declined the services that they recommended which was about 4 thousand dollars the service advisors attitude changed quickly. He turned cold and not very enthusiastic and willing to help me felt like More

by robertonajera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not want to burn this employee
Mar 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed that your service visit for your Honda was dissatisfying to you, Roberto. We will address this matter with our service team to ensure that customers like you can enjoy five-star experiences. Thanks so much, and we hope you will consider returning to our dealership in the future.

March 04, 2025

No customer’s appreciation, customer treated as 3rd world, car was dirty, when I called customer service they were very unconcerned about my situation, I was very disappointed More

by itaniar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed to read that you found your service visit for your Honda less than satisfactory. If you are open to speaking to our dealership representative and giving more details about your experience, we would be happy to talk to you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 04, 2025

Had my first oil change supposedly they were going to rotate the tires and they definitely did NOT rotate the tires . how can they Expect to have loyal customers when their technician aren’t doing what More

by amberarizzq1mendi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, we'd like to discuss the service you received for your Honda in more detail, Amber. Please reach out to our dealership representative regarding the tire rotation. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

1
...