Norm Reeves Honda Superstore Cerritos - Service Center

Exceptional service, minimal wait time, not so mention there's a mall in super close proximity to the dealership. there's a mall in super close proximity to the dealership. More

It was a good experience Ruben was nice and helpful explained what was needed for car. explained what was needed for car. More

I’ve had all my services done at Cerritos Honda, and this last time was the first time I was not updated on how the repair was going and was not given a verbal summary when I picked up my car. I was also gi last time was the first time I was not updated on how the repair was going and was not given a verbal summary when I picked up my car. I was also given a 45 min window to pick up my car before closing. More

It was easy to schedule a service appointment here. Upon arriving I was unaware that you had to pull into a certain area of the dealership, I simply parked off to the customer parking side of the deale Upon arriving I was unaware that you had to pull into a certain area of the dealership, I simply parked off to the customer parking side of the dealership. However, when I went inside, Leo Lozano helped me by guiding me through the process and even made sure to get my car for me rather than me having go grab it myself (even though I wouldn’t have minded taking it myself to the correct place) I appreciate these small gestures! Thank you! More

They are fast, efficient & friendly. My advisor Leo lazcano always takes care of my car. My advisor Leo lazcano always takes care of my car. More

Office staff or mechanics (I don't know who was who) had no regard for customers and their little ones and were freely cursing. I thought it was unprofessional and rude. no regard for customers and their little ones and were freely cursing. I thought it was unprofessional and rude. More

I went in for service oil change, I got a text that filters needed to be changed, within seconds I received a text saying that my vehicle was ready. Why did they not wait to get it all done 😡 never ha filters needed to be changed, within seconds I received a text saying that my vehicle was ready. Why did they not wait to get it all done 😡 never have I had this bad experience at Hardin Honda More

Service is excellent and fast the only complain i have is price of air filter and cabin filter replacement $189 each (I did it my self). More than the price of an oil change. This can be done by any person b price of air filter and cabin filter replacement $189 each (I did it my self). More than the price of an oil change. This can be done by any person be reasonable on some labor charges. More

I’ve been a loyal customer at Norm Reeves Honda Superstore Cerritos since purchasing my vehicle there back in 2015, but after my most recent service appointment on July 15, 2025, I’m left incredibl Superstore Cerritos since purchasing my vehicle there back in 2015, but after my most recent service appointment on July 15, 2025, I’m left incredibly disappointed—and seriously questioning whether I’ll return. I had a 3:00 PM appointment for regular maintenance. Ruben Marquez was my service advisor, who mentioned having 20 years of experience with this dealership. Based on that, I expected professionalism and quality service. What I got was the exact opposite. The visit was supposed to include a standard oil change, free tire rotation (since I bought my tires there), fluid top-offs, and a multi-point inspection with a detailed report. It wasn’t even busy at the time, so there’s no excuse for the lack of attention. Here’s what was missing: • No multi-point inspection sheet — I got nothing from the technician. • No battery test results — These are usually part of every service. • No update on fluid levels, wear items, or when my next service is due. • No sign that any fluids were topped off at all. • And frankly, now I’m left wondering if the oil change was even done. It honestly feels like they just drove my car into a bay, let it sit for two hours, and handed it back without touching it. Back in 2015, the service team at this dealership was sharp, communicative, and thorough. Today, it feels like those people are long gone—along with the quality of service they provided. Whether it’s a change in management or staff, something has clearly gone wrong. Norm Reeves is a big name, but the experience I had doesn’t reflect that at all. If this is the “new standard,” I’ll be seriously considering taking my business elsewhere. More