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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,436 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,437 reviews

January 03, 2013

Sonny was awesome and didn't pressure us at all. We go in there, get a price that we were confortable with with all the hassle and waiting and bargaining that I hate alot. Sonny was straight forward and unde More

by osirisx2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Jan 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are happy to know you enjoyed working with Sonny. Thanks so much for taking the time to visit our dealership and share your experience. We love hearing from our customers and reviews such as yours truly make our day. Our goal is to provide our customers with 100 percent customer satisfaction and we are pleased to know you have noticed and appreciate our efforts. Thank you for this five-star review. Sonny will be excited to hear about your visit. We look forward to helping you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 02, 2013

hi..my name is NAWAL ELSAYED ,we visited(me and my husband RAY) this dealership yesterday,dec 31,shoping for a car,the plan was for a TOYOTA not a HONDA .Mr BRIAN CHEN welcomed us to the dealership wi More

by NAWALELSAYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Chen
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Nawal, We are happy to know you and your husband were very happy with your visit. What a way to start the new year! Brian will be happy to hear about your review. We are dedicated to providing each and every customer with 100 percent customer satisfaction and we are happy to know you were satisfied with your experience. Thank you for this five-star review. We are honored to have you as a customer. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 02, 2013

Susanna Yim stood out from 4 other honda dealers we looked at. She wasn't pushy and seemed to care about us..not the sale... Nice to know there are people like Susanna working at Norm Reeves. We dro More

by eug.kim.1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this five-star review. We are humbled by your kind words and we are pleased to know you enjoyed working with Susanna. She will be happy to hear about your visit. We are dedicated to providing our customers with great service and we will continue to do everything we can to help you. Thank you again for this wonderful review. It is greatly appreciated. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 01, 2013

Nick Pin was very helpful, professional and friendly. He is not pushy at all and takes his time on answering all my questions. I decided on the Civic EX which was not in our plan .Howerver,it was comfortab More

by kt0619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

What a great review! Man, thank you for sharing your experience with us. Nick will be pleased to hear about your visit. Our entire staff believes in hard work and 100 percent customer satisfaction. Both of these things mean a lot to us and we are happy to know you have noticed our hard work and enjoyed our service. Thank you for this positive review. We look forward to helping you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 01, 2013

The reason for buying our vehicle from a dealer is so we can have a peace of mind that the car is in an excellent working condition and all functions are operating appropriately. But in our case, on the ver More

by jasnitbali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2013 -

jasnitbali responded

So we are very happy now that everything with our car has been fixed. Especially we are overwhelmed the follow-up and follow-through done by AJ and Ben. Thank you very much! We are assured that we made the right decision to by our car from Norm Reeves Honda Center, excellent customer service. Kudos :)

December 31, 2012

We recently bought our car in Norm Reeves and was a grate experience. Thank you Eduard Radulescu for helping us purchase our new Honda, very helpfull, knowledgeable and very professional. Anyone looking to More

by DianaG5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduard Radulescu
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Diana, we appreciate this five-star review. You could have chosen any dealership in the area. You decided to work with us and we are humbled to learn of your confidence and satisfaction in the service we have provided you. Thank you so much for sharing your experience with us. Eduard will be happy to hear about your visit. We appreciate your kind words and recommendation and look forward to continuing to offer you excellent customer service in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 29, 2012

1/15/13 Terry Benn from Customer Service instructed us 1/15/13 Terry Benn from Customer Service instructed us to return to the dealership to get the anti-theft security system removed. We received a refu More

by per1w1nkle
Customer Service
Recommend Dealer
No
Employees Worked With
Avery Richey, Sal, Terry Benn
December 25, 2012

Extremely nice experience buying my accord at Norm reeves honda, Susanna was very helpful and efficient at taking care of everything, the price quoted online was the price offered. More

by timka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 26, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this great review! Susanna will be happy to hear that she was able to exceed your expectations and provide you with the outstanding customer service Norm Reeves Honda is known for. We would love to work with you again; check us out on Twitter and Facebook before your next servicing appointment. We offer exclusive specials to our likers and followers! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 21, 2012

My wife and I were looking for an SUV. Honda Pilot and Toyota Highlander were perfect fit for our needs so I emailed many, many Honda and Toyota dealerships in our area asking info about leasing (Drive of More

by gatorefo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Norm Reeves Honda experience. We look forward to working with you again in the future; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 21, 2012

Just got our new Honda pilot from there lease retention manager ramzi Maymoun, was an exceptional buying experanice, my lease was up on My Honda odyssey and ramzi made it very easy to get in too the pilo More

by Christeen30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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