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Norm Reeves Genesis of Irving - Service Center
Irving, TX
38 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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38 Reviews of Norm Reeves Genesis of Irving - Service Center
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March 08, 2025
Worst customer service ever, I never received a call back regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to th regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to the car was lost for 2 months something I never knew, I asked for documents to be sent to a certain tag agency in Oklahoma, and they sent it to the tag agency they wanted to send it to. I never received the tag. Business seems totally unorganized. More
by KBAI9
Verified CustomerEmployees Worked With
March 07, 2025
The phone experience to schedule was terrible. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. More
by bt961
February 24, 2025
Always a pleasure to have my car serviced at this facility as I have for since the purchase of my vehicle. facility as I have for since the purchase of my vehicle. More
by thegreatgatzke
Employees Worked With
On of the service representative, his name is on the glass window by the door leading into the service department.
July 15, 2024
Called this morning for a recall appointment and was told any kind of service is at least 3-4 weeks out. This for a luxury Genesis? May be time to go back to a different luxury brand. any kind of service is at least 3-4 weeks out. This for a luxury Genesis? May be time to go back to a different luxury brand. More
by Mjveit
Employees Worked With
Service advisor
January 03, 2024
We thought owning a Genesis would be a luxury car experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow- experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow-up from anyone and repairs were not made. We never got a call back from Ken Srv. Manager, David Pearson Srv. Director nor the GM. Finally just went and collected our car. We will contact Genesis Corp to advise we will never buy another Genesis nor another Hyundai - bought one for our daughter for graduation. There's no reason for the poor service, lack of communication and disregard of common courtesy. More
by Chris Kenney
Employees Worked With
Ken, David Pearson, and worthless service advisor
September 09, 2023
I wanted to tell everyone my experience with Genesis of Irving service dept. We all here about the negatives about service and how its a nightmare with Genesis. Well i can honestly say mine was fantastic. Irving service dept. We all here about the negatives about service and how its a nightmare with Genesis. Well i can honestly say mine was fantastic. i have a 2023 Genesis GV80 3.5T AWD Sport Prestige and it was time for the first service with 6k miles on it. At first we hit a small snag with getting the appointment time and date , but we quickly got it resolved. i explained some of my concerns i was having not knowing the severity of one of my issues. when they found out after me telling one of the service advisors they reacted quickly in setting a time for me to get the vehicle there. They found a rental to give me while my vehicle was there and they quickly figured out the issue and called me to let me know what was going on. They shared what was needed to be done to repair and ordered it. they kept me up to date of the scheduling of when it would arrive and when they were to have it fixed. it was a great experience and those guys worked hard to make me feel good about everything. Great experience and really great people there at Genesis of Irving. i want to say thank you for all of what you guys do. Not just anyone could do it and put up with all the customers you guys do. Great job More
by MCHRIS1009
Employees Worked With
Steve , Service manager Ken Demarest , all the people there
