Norm Reeves Genesis of Irving - Service Center

Great customer service and very attentive to the customer needs.. Great access to the company. customer needs.. Great access to the company. More

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back More

Was told it would take 60 minutes to do the 8k service and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off More

Great service department. I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood More

Very nice& good service very helpful and good service person good morning I m happy person good morning I m happy More

Very poor communication. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. More

No communication, my car sat for 12 days (later found out was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never return calls. Then received my car with a interior trim piece broken. However I won’t be going back even for the trim, I don’t trust the techs they have working on my Genesis. would not recommend. Bad diagnosis on the technicians end, even when I stated what the exact problem was (since I’m a tech myself but car is under warranty so I can’t touch it.) More

Great service, informative, helpful and quick. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. More

As a Genesis owner I like the benefit of the concierge service. Nolan is a great representative for them. service. Nolan is a great representative for them. More

I have bought multiple cars from this dealership. Sales and service have always been exceptional Sales and service have always been exceptional More