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Norm Reeves Genesis of Irving - Service Center

Irving, TX

3.9
55 Reviews
Call Service Center (945) 215-5075

55 Reviews of Norm Reeves Genesis of Irving - Service Center

Sort by
May 26, 2025

Very professional and the service technician was great. Very knowledgeable and courteous. Look forward to purchasing other Genesis cars More

by waldomar346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan
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May 27, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate this 5-star praise! So glad that our team has earned your trust with their excellent service and positive attitude. We look forward to helping you again, and the next time you're in the market, we recommend taking a peek at our latest finance offers.

May 24, 2025

Great service valet was late but kept me In the loop so that everything went smoothly. Car was delivered back on the same day with no problems. More

by rhbalser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Norm Reeves Genesis of Irving responded

Hey there, we're really sorry your service valet was late, but we're glad to hear that everything went well otherwise. Keeping you informed is what we're all about. If you need anything else, please don't hesitate to reach out. Thank you so much.

May 23, 2025

This Genesis location was great. Got my GV70 in same day I called and had a loaner ready to go. Turn around time for repairs was faster than expected. Staff was super friendly and More

by caseyrandal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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May 27, 2025 -

Norm Reeves Genesis of Irving responded

Casey, we're so happy you're enjoying your Genesis GV70! With its modern navigation system and long list of safety features, it's a ride that truly has your back. Enjoy, and if you have any questions once you've hit the road, give us a call.

May 22, 2025

CLEAN EFFICIENT AND FAST EASY CHECK IN AND CHECK OUT WIT ALL SERVICES I REQUESTED PERFORMED More

by LESTEROG2
Recommend Dealer
Yes
Employees Worked With
SULLIVAN
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May 22, 2025 -

Norm Reeves Genesis of Irving responded

You made our day, Lester! ✨ We love hearing that we hit the mark on speed and service. Glad we could make your check-in and check-out a breeze!

May 22, 2025

This was a great experience for me at the dealership and they cleaned my vehicle very nice thanks!!! More

by billymason911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He name was Scully !
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May 23, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for sharing your support, Billy! We're thrilled that our team delivered a great experience and returned your car to you squeaky clean. Take care, and the next time you want to visit us, remember that we have service specials for customers like you.

May 21, 2025

Customer service rep met me at my car told him I was an hour early. Could he fit me in , he could He kept me informed of the status of my work and everything done and I quick manner More

by wtfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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May 22, 2025 -

Norm Reeves Genesis of Irving responded

We're glad our team could fit you in early and accommodate your schedule! We always want our customers to feel like a priority, and it's great to know that came across. Your satisfaction matters. Thank you.

May 20, 2025

I was pleased with the overall experience. Everyone I came in contact with was kind and courteous. The work performed was done in a timely manner and the shuttle service was excellent. More

by rdsas
Recommend Dealer
Yes
Employees Worked With
Kenneth
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May 20, 2025 -

Norm Reeves Genesis of Irving responded

Kindness, courtesy, and a shuttle that’s quicker than a coffee run—that’s our recipe for a winning visit! 🚐✨ Thanks for letting Norm Reeves Genesis of Irving set the bar high. We look forward to continuing to partner with you in the future.

May 16, 2025

The service advisor was great. ..and courteous. Carr was clean and smelling good when I pick it back up More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth DEMAREST
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May 19, 2025 -

Norm Reeves Genesis of Irving responded

We're glad that our team delivered a service experience that felt (and smelled!) great. It's always our goal to deliver efficient service that puts customers first. Thank you!

May 16, 2025

Great service. Informative. Professional! Sully was completely transparent and friendly. Glad to have my vehicle serviced there. More

by brittinirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
Report | Print
May 19, 2025 -

Norm Reeves Genesis of Irving responded

Sully has a knack for blending friendliness and information into one amazing package. Thanks for sharing your review on your recent service visit, and the next time you need our help, please feel free to check out our online scheduling tool.

May 16, 2025

Valet service on my EV was fantastic! Had the car picked up, serviced and returned (with a loaner car left for me to use) in just a few hours. More

by NewCudtomer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Norm Reeves Genesis of Irving responded

Such a pleasure to help you keep your EV in top shape! We're happy that everything was quick and easy, especially since this was your first experience. We will always roll out the red carpet for you!

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