Norm Reeves Genesis of Irving - Service Center

Issue with alignment was never fixed after several visits. Was told to get another opinion. Car is still under bumper to bumper warranty visits. Was told to get another opinion. Car is still under bumper to bumper warranty More

Not close to the service I experienced at Freeman. the department needs a complete overhaul the department needs a complete overhaul More

They were ready for my car at the appointed time and Stephen showed me the customer waiting areas and rest rooms. I was not expecting a car wash, but I drove home in a sparkling clean car. Very nice sur Stephen showed me the customer waiting areas and rest rooms. I was not expecting a car wash, but I drove home in a sparkling clean car. Very nice surprise. More

Everything went very smoothly Even though I had to wait a bit They did wash my car for me a bit They did wash my car for me More

Love the service it was very helpful. It took a little bit longer than what we expected but since we drove From very far away I guess it was worth it. It took a little bit longer than what we expected but since we drove From very far away I guess it was worth it. More

Quick fast and efficient. Did a great job on my car will be looking to continue using them going forward. Did a great job on my car will be looking to continue using them going forward. More

Took my car for service and was very pleased with how fast it was fine. My car also got a much need wash. Thank you fast it was fine. My car also got a much need wash. Thank you More

Service was very professional, prompt, and helpful. Customer service area was clean and comfortable. All in all very nice. Customer service area was clean and comfortable. All in all very nice. More

I came in early on a Saturday morning, to get an unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other a unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other area stand alone Genesis dealerships, but was very pleased with my service writer and his professionalism! Very nice overall experience! More

The car was sitting in your dealership for several weeks and this regular service could have been taken care. This did not happen inspite of we requesting multiple times. For a simple tire rotation we waite and this regular service could have been taken care. This did not happen inspite of we requesting multiple times. For a simple tire rotation we waited for almost 4 hrs inspite of having an appointment More