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Norm Reeves Genesis of Irving - Service Center

Irving, TX

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3 Reviews

3 Reviews of Norm Reeves Genesis of Irving - Service Center

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July 15, 2024

Called this morning for a recall appointment and was told any kind of service is at least 3-4 weeks out. This for a luxury Genesis? May be time to go back to a different luxury brand. More

by Mjveit
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Oct 25, 2024 -

Norm Reeves Genesis of Irving responded

We understand your frustration in the delay in service for your Hyundai, Mjveit. We will be working on reducing wait times and hope that you will return to our dealership for a five-star experience in the future. Thank you.

January 03, 2024

We thought owning a Genesis would be a luxury car experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow- More

by Chris Kenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken, David Pearson, and worthless service advisor
Oct 25, 2024 -

Norm Reeves Genesis of Irving responded

We're very disappointed to read your review about the delays in getting service for your Genesis, Chris. This is not the kind of service we strive to provide, and we will be addressing these issues to make sure that we provide a five-star experience to all our customers in the future. Thanks for your feedback, and if you decide to return, we hope to give you a stellar service visit.

September 09, 2023

I wanted to tell everyone my experience with Genesis of Irving service dept. We all here about the negatives about service and how its a nightmare with Genesis. Well i can honestly say mine was fantastic. More

by MCHRIS1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve , Service manager Ken Demarest , all the people there