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Norm Reeves Genesis of Irving
Irving, TX
41 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 42 reviews
January 03, 2024
We thought owning a Genesis would be a luxury car experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow- experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow-up from anyone and repairs were not made. We never got a call back from Ken Srv. Manager, David Pearson Srv. Director nor the GM. Finally just went and collected our car. We will contact Genesis Corp to advise we will never buy another Genesis nor another Hyundai - bought one for our daughter for graduation. There's no reason for the poor service, lack of communication and disregard of common courtesy. More
by Chris Kenney
Employees Worked With
Ken, David Pearson, and worthless service advisor
September 09, 2023
I wanted to tell everyone my experience with Genesis of Irving service dept. We all here about the negatives about service and how its a nightmare with Genesis. Well i can honestly say mine was fantastic. Irving service dept. We all here about the negatives about service and how its a nightmare with Genesis. Well i can honestly say mine was fantastic. i have a 2023 Genesis GV80 3.5T AWD Sport Prestige and it was time for the first service with 6k miles on it. At first we hit a small snag with getting the appointment time and date , but we quickly got it resolved. i explained some of my concerns i was having not knowing the severity of one of my issues. when they found out after me telling one of the service advisors they reacted quickly in setting a time for me to get the vehicle there. They found a rental to give me while my vehicle was there and they quickly figured out the issue and called me to let me know what was going on. They shared what was needed to be done to repair and ordered it. they kept me up to date of the scheduling of when it would arrive and when they were to have it fixed. it was a great experience and those guys worked hard to make me feel good about everything. Great experience and really great people there at Genesis of Irving. i want to say thank you for all of what you guys do. Not just anyone could do it and put up with all the customers you guys do. Great job More
by MCHRIS1009
Employees Worked With
Steve , Service manager Ken Demarest , all the people there
