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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
3.9
42 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1800 E Airport Fwy

Irving, TX

75062

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Showing 42 reviews

March 24, 2025

Great service department. I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood More

by largebranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
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Mar 25, 2025 -

Norm Reeves Genesis of Irving responded

Hello, Nathan. We’re overjoyed to hear you enjoy your time with our service team! Making your wait pleasant is our little way of adding extra happiness to your day. Thanks for being such a wonderful part of our community—we can’t wait to welcome you back!

March 22, 2025

Quan was so helpful and responsive. Thanks for a great experience! Easy, quick and painless! More

by bmcevilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan
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Mar 25, 2025 -

Norm Reeves Genesis of Irving responded

Thank you so much for your sweet words! We're delighted that Quan made your experience effortless. We hope every visit feels just as smooth and joyful for you!

March 22, 2025

Very nice& good service very helpful and good service person good morning I m happy More

by hirainc09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Norm Reeves Genesis of Irving responded

Your cheerful review truly made our morning brighter—thank you! We're happy to hear you had a great experience with our team, and your kind words keep us smiling all day long. Wishing you many more happy moments on and off the road!

March 22, 2025

Very poor communication. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. More

by JJSTUCKER78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen lake
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Mar 22, 2025 -

Norm Reeves Genesis of Irving responded

Hello, this is David Pearson, Service Director at Genesis of Irving. I want to apologize for the level of service you received from your Service Advisor. I apologize for this experience, and I do appreciate your feedback. If you would like to discuss this experience further with me or any other concerns, please contact me by email at david.pearson@normreeves.com or my office at 945-288-6076. Thank you

March 22, 2025

No communication, my car sat for 12 days (later found out was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never More

by Génesis G70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
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Mar 22, 2025 -

Norm Reeves Genesis of Irving responded

Hello, this is David Pearson, Service Director at Genesis of Irving. I want to apologize for the level of service you received from our staff. I would like to discuss this experience with you further when you have time. I can be reached by email at david.pearson@normreeves.com or my office at 945-288-6076. I look forward to hearing from you. Thank you

Mar 22, 2025 -

Norm Reeves Genesis of Irving responded

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March 14, 2025

Great service, informative, helpful and quick. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. More

by carnelldgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 14, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate you letting us know how your service visit for your Genesis went, Carnell! It’s wonderful to hear how Kevin made your visit so productive. We're glad that you'll be partnering with him for service from now on. Thanks so much, and we'll see you next time!

March 12, 2025

As a Genesis owner I like the benefit of the concierge service. Nolan is a great representative for them. More

by txsed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not speak with any of these
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Mar 12, 2025 -

Norm Reeves Genesis of Irving responded

The concierge service for Genesis owners is a dream! We're pleased that you could take advantage of that and that Nolan demonstrates such a high level of service. Thanks so much for choosing our dealership!

March 10, 2025

Great service and quality management. Finance was a breeze with excellent communication and no surprises. More

by JonKerri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Norm Reeves Genesis of Irving responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services. It's also wonderful to know that our finance process was smooth and transparent for you. Providing excellent communication and a hassle-free experience is always our goal, and we're glad we could deliver that for you. We look forward to serving you again in the future!

March 10, 2025

Finance department took far too long to sit down with me. I finalized a deal on the sales price around 12:00 noon, and did not get access to visit with finance until almost 4:30 PM in the afternoon. In a More

by MBK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Norm Reeves Genesis of Irving responded

Congratulations on your like-new Acura! We understand your frustration at the delays and not receiving the remaining items you needed from your trade-in vehicle. We appreciate your positive feedback on your experience with our salesperson, though! To retrieve your personal items, please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com. Thank you.

March 08, 2025

I have bought multiple cars from this dealership. Sales and service have always been exceptional More

by mgrambush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate you giving us your business more than once! Since we value you as a customer, we'd like to know what else we can do to provide you with a five-star experience. Thank you!

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