Norm Reeves Genesis of Irving

If I could give 0 star I would! From the day we bought my $75k EV, it has been a nightmare! I will skip to the latest. In doing my taxes, I have found out the dealership never fil From the day we bought my $75k EV, it has been a nightmare! I will skip to the latest. In doing my taxes, I have found out the dealership never filed the Point of Sale document required by the IRS for my $7500 rebate! It is almost April, I've been fighting with them & trying to resolve this since February. I was told by their finance manager, Rory, this was my issue and there was no paperwork for them to file & that I would need to handle this. Funny because other dealerships have done it correctly and knew exactly what I was talking about when I called and asked! I would not touch this dealership again. They have not been honest or helpful in any way. And the showroom/ building looks like it is from the '70's...very old and outdated. I should have followed my instincts and left when we pulled up and I thought yuck! After 30 years of Acura, I now have problems! Love, love, love the car, but I won't keep it long. I have a feeling this fight is not over, esp since I'm still waiting on corporate to get back to me. Per the IRS, if the dealership is not registered in the portal when the car is sold, it does not qualify for any rebate... let's hope that's flexible or we really have a bigger problem! More

Small town treatment, courtesy and respect in the middle of the metroplex! Genesis dealerships are not on every corner- but I'm glad I stopped here! of the metroplex! Genesis dealerships are not on every corner- but I'm glad I stopped here! More

Great customer service. The sales team went above and beyond to meet our needs. Had some technical issues in the process the Hyundai finance and systems, but the local tea The sales team went above and beyond to meet our needs. Had some technical issues in the process the Hyundai finance and systems, but the local team worked diligently to work through it. More

Easy to work with. Very pleasant salespeople. Very quick service and quick replies to questions. Very pleasant salespeople. Very quick service and quick replies to questions. More

Excellent low pressure service. Brendan and Roy knew their stuff. My new car is perfect Brendan and Roy knew their stuff. My new car is perfect More

It was a good experience. Fast and seamless process that started online and ended quickly in person. Fast and seamless process that started online and ended quickly in person. More

Great experience in buying my new car. I am very happy with the service provided! I am very happy with the service provided! More

Friendly and helpful staff throughout the process. Fast internet response and follow up. Fast buying process from start to finish, took less than 3 hours (at the BMW dealership, my last experience too Fast internet response and follow up. Fast buying process from start to finish, took less than 3 hours (at the BMW dealership, my last experience took >5 hours). More

First time engaging with a Genesis dealer. Guard was up and ready to be disappointed, but I ended up having a marvelous experience test-driving and purchasing my new GV80. Well done to the gre Guard was up and ready to be disappointed, but I ended up having a marvelous experience test-driving and purchasing my new GV80. Well done to the great crew at Norm Reeves. More

Great sales and service. I will be back in the future for my next car I will be back in the future for my next car More