Norm Reeves Genesis of Irving

Anxious to help and please. We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 p We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 polite men checked to make sure we had been helped. Steve escorted us to the waiting area, made us comfortable and tended to our fob order and programing in a timely fashion and we were on our way home. 5 More

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER THE SERVICE CENTER More

Car warranty not don’t properly and had to take it back for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed More

They took my car for servicing and said oil change is not needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I f needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I forgot a key fob in the loaner car and they don't even pick the calls More

Easy deal. Nice dealership. Nice salesman. Nice refreshments. Nice range of vehicles. Love and peace Nice dealership. Nice salesman. Nice refreshments. Nice range of vehicles. Love and peace More

I had my car serviced. I didn't have to wait, and Stephen had my car detailed without me asking. I didn't have to wait, and Stephen had my car detailed without me asking. More

Great customer service and very attentive to the customer needs.. Great access to the company. customer needs.. Great access to the company. More

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back More

Am not 100% sure I met Daniel so prefer not to rank. Could have been a handshake introduction but am not positive. The overall experience was very positive, and I am pleased with my decision. Could have been a handshake introduction but am not positive. The overall experience was very positive, and I am pleased with my decision. There were some features of the car that I expected that were not there once I got the car home and did several hours of tutorials to understand the functions of the car, but am assured updates on items I am seeking are coming via updates during the term of my lease. Wireless Apple Car Play should absolutely be standard; the ability to set defaults for 1 pedal driving and Sport Mode without setting these up every time I start the car is also expected in a car of this price and quality. I look forward to getting these features with updates. Perhaps consider disclosing what is available and not available for those who are trading in Teslas as a recommendation for improvement to reduce time wasted for orientation to the vehicle. My decision would not have changed but would have loved to save time from calling, texting, and watching YouTube videos to troubleshoot features that ended up not being available. The finance/leasing process was excellent, and my salesperson was excellent. I only add these comments for improvement for what should be expected for this level of car, which I know is beyond the control of the dealership. More

Was told it would take 60 minutes to do the 8k service and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off More