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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.0
64 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 64 reviews

June 08, 2025

Bret my salesperson was very helpful and knowledgeable explaining all the technology on my new GV70. The entire staff was very friendly and welcoming (even offering us food and ice cream) and made the en More

by a_mart_71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Combs
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June 02, 2025

Service was very professional, prompt, and helpful. Customer service area was clean and comfortable. All in all very nice. More

by thomrwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan
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Jun 03, 2025 -

Norm Reeves Genesis of Irving responded

Hey Thom, thanks for letting us know how we did! It’s a pleasure to care for your car, and we’re standing by to help with whatever your vehicle needs next. Remember, we offer our routine maintenance planner to help our customers stay on track, so check it out if you need it!

June 02, 2025

I came in early on a Saturday morning, to get an unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other a More

by timothy.williams512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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Jun 03, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate your feedback! It’s great knowing we hit the mark with your service, and our team is always just a call or visit away when your ride needs some TLC. Thank you!

May 30, 2025

The car was sitting in your dealership for several weeks and this regular service could have been taken care. This did not happen inspite of we requesting multiple times. For a simple tire rotation we waite More

by c_raji15
Recommend Dealer
No
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Jun 02, 2025 -

Norm Reeves Genesis of Irving responded

Hello, we're disappointed that your service experience wasn't what you expected. We value your satisfaction and hope to make things right. If you'd like to discuss this further, please contact our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com.

May 26, 2025

Very professional and the service technician was great. Very knowledgeable and courteous. Look forward to purchasing other Genesis cars More

by waldomar346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan
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May 27, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate this 5-star praise! So glad that our team has earned your trust with their excellent service and positive attitude. We look forward to helping you again, and the next time you're in the market, we recommend taking a peek at our latest finance offers.

May 24, 2025

Great service valet was late but kept me In the loop so that everything went smoothly. Car was delivered back on the same day with no problems. More

by rhbalser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Norm Reeves Genesis of Irving responded

Hey there, we're really sorry your service valet was late, but we're glad to hear that everything went well otherwise. Keeping you informed is what we're all about. If you need anything else, please don't hesitate to reach out. Thank you so much.

May 23, 2025

This Genesis location was great. Got my GV70 in same day I called and had a loaner ready to go. Turn around time for repairs was faster than expected. Staff was super friendly and More

by caseyrandal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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May 27, 2025 -

Norm Reeves Genesis of Irving responded

Casey, we're so happy you're enjoying your Genesis GV70! With its modern navigation system and long list of safety features, it's a ride that truly has your back. Enjoy, and if you have any questions once you've hit the road, give us a call.

May 22, 2025

CLEAN EFFICIENT AND FAST EASY CHECK IN AND CHECK OUT WIT ALL SERVICES I REQUESTED PERFORMED More

by LESTEROG2
Recommend Dealer
Yes
Employees Worked With
SULLIVAN
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May 22, 2025 -

Norm Reeves Genesis of Irving responded

You made our day, Lester! ✨ We love hearing that we hit the mark on speed and service. Glad we could make your check-in and check-out a breeze!

May 22, 2025

This was a great experience for me at the dealership and they cleaned my vehicle very nice thanks!!! More

by billymason911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He name was Scully !
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May 23, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for sharing your support, Billy! We're thrilled that our team delivered a great experience and returned your car to you squeaky clean. Take care, and the next time you want to visit us, remember that we have service specials for customers like you.

May 21, 2025

Customer service rep met me at my car told him I was an hour early. Could he fit me in , he could He kept me informed of the status of my work and everything done and I quick manner More

by wtfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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May 22, 2025 -

Norm Reeves Genesis of Irving responded

We're glad our team could fit you in early and accommodate your schedule! We always want our customers to feel like a priority, and it's great to know that came across. Your satisfaction matters. Thank you.

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