Norm Reeves Genesis of Irving

They were slower to respond to my needs than I would have expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. More

2 months after the purchase of new vehicle, and the tags have still not arrived. My wife is driving around with expired temporary tags. We tried calling two weeks before they temp tags expired, no one can h have still not arrived. My wife is driving around with expired temporary tags. We tried calling two weeks before they temp tags expired, no one can help and no return call. Drove in a day before the temp tags expired, no one can help. Called an hour later for a better explanation, no return call and still waiting three days later for the call. Seems like they want to sell you the car, then forget about the service after. I understand that things happen and there may be unforeseen issues or mistakes made, but please communicate. Disappointing coming from a company selling a nice car. Luxury is what you get out of the car but not the dealership. Update, called again today and after being transferred multiple times, we learn that the tags were filed under someone else's name. Love the car, won't be back to the dealership. More

Kevin, service lead and Mike, shop foreman and the entire service team did an amazing job taking care of my warranty service on my G70! Norm Reeves is best service in the Metroplex!! service team did an amazing job taking care of my warranty service on my G70! Norm Reeves is best service in the Metroplex!! More

Theo helped us find the perfect car for my wife. He answered all our questions and took excellent care of us through the whole buying process. We highly recommend! He answered all our questions and took excellent care of us through the whole buying process. We highly recommend! More

I went in for an oil change and 4 wheel alignment. I asked for the total beforehand and he showed me the total which was $307 without parts (He didn't explain that if they add the parts there would be I asked for the total beforehand and he showed me the total which was $307 without parts (He didn't explain that if they add the parts there would be an additional charge and he also never told me that if the oil change needed 'parts' that they were going to add it on automatically without letting me know. When I got there after service was done the total was $398, then after accepting the charges he bumped it down to $340. With that being said the reason I gave a score of 1 is because if your going to add an additional service for $100 you should at least have the courtesy to let the owner of the car know beforehand. I'm also not sure what 'parts' I needed for my oil change. I previously lived in Georgia with the same car and every time I went to the dealership for an oil change they never mentioned anything about 'parts' for an oil change. More

I would buy my next Genesis at Norm Reeves Genesis of Irving that will. Be 3 Irving that will. Be 3 More

Great sales and finance staff on the Genesis side. Both Bret and Brian were kind, courteous, and did their best to help me have a positive experience. Both Bret and Brian were kind, courteous, and did their best to help me have a positive experience. More

Easy to work with, transparent, in and out in less than an hour with my new car. an hour with my new car. More

Fast service , I really appreciate it thank you very much.. I am looking forward to for next service much.. I am looking forward to for next service More

Anxious to help and please. We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 p We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 polite men checked to make sure we had been helped. Steve escorted us to the waiting area, made us comfortable and tended to our fob order and programing in a timely fashion and we were on our way home. 5 More