Nissan of the Bronx - Service Center

Me parece pésima la atención al cliente de Leslie, tiene una actitud arrogante y displicente con el cliente y el trabajo de sus mecánicos deja mucho que desear pues es imposible que en 3 dias me digan que e una actitud arrogante y displicente con el cliente y el trabajo de sus mecánicos deja mucho que desear pues es imposible que en 3 dias me digan que el auto no tiene nada. Deje mi auto el martes 17 de septiembre y supuestamente toman un dia en hacer el diagnóstico. Debieron llamar el miercoles y nadie lo hizo. Llamo el jueves y nadie responde no regresa la llamada y llamo de nuevo el viernes 20 y me dicen que el auto ya esta listo. Nunca me informaron que era lo que tenia el carro y que le repararian o cambiarian de ser necesario. Ademas llamo a la compañía de la garantía para validar que reportaron ustedes y que sorpresa me llevo cuando me dicen que no hicieron ningun reporte ni pidieron autorización para hacer alguna reparación. Se acerca mi esposo a su taller a recoger el carro y al pedir información le dicen que el auto no tenia nada que el ruido que tiene es por algo plástico que tenia como estorbando en la dirección y que eso era todo. Lo cual es absurdo porque no se necesita ser experto para saber que eso no es normal y que algo esta fallando. No se que clase de mecánicos tienen en su taller porque a todas luces se ve que no sabe absolutamente nada del tema. Puedo estar casi segura que mi auto no lo chequearon para saber que es lo que tiene. Principalmente porque continua con el mismo ruido. Es mas quisiera ver el supuesto plástico que tenia y que generaba el ruido. Con esta vez ya van 4 veces que se lleva mi auto a revision y no ha sido para nada satisfactorio el servicio y el resultado de sus supuestas reparaciones. Es muy decepcionante que jueguen con el tiempo y con las expectativas de los clientes de la manera que lo hacen y peor aun creyendo que con una disculpa ya todo está solucionado. Jamas recomendaría ni su dealer, ni su taller, he comprobado que NISSAN es la peor marca del mercado. More

Mr. Greg Stukes took the best care of me when I need service work on my 2020 Rogue. He was very attentive, courteous and professional. I will surely be a return customer at this location. And that says service work on my 2020 Rogue. He was very attentive, courteous and professional. I will surely be a return customer at this location. And that says a lot about the worldclass service that Mr. Stukes provided, since I reside in Queens, NY. More

Great customer service. They listened to my concerns and they work effectively to resolve them. I was in and out quickly. They listened to my concerns and they work effectively to resolve them. I was in and out quickly. More

Knowledgeable, helpful and kind. I had an excellent experience. Communication was also excellent. Made sure I felt informed. I had an excellent experience. Communication was also excellent. Made sure I felt informed. More

It’s ok did everything in a time they said definitely would come back again would come back again More

Excellent service. Communication and friendly atmosphere always given at the dealership. Prompt and courteous customer support at all times. Keith is a fantastic servic Communication and friendly atmosphere always given at the dealership. Prompt and courteous customer support at all times. Keith is a fantastic service person. He is an asset to this dealership. I am proud to do business here at Bronx Nissan. More

Very friendly Keith was a great as usual. He is awesome asset to the organization. Keep up the great work He is awesome asset to the organization. Keep up the great work More

They're a friendly team at Nissan of the Bronx. Stronger communication and a shorter wait time would make them an even stronger unit there. But overall I was pleased with their friendly service Stronger communication and a shorter wait time would make them an even stronger unit there. But overall I was pleased with their friendly service and my vehicle's performance. Thank you. More

The service was great. . I had service update and had a recall service done in a short time I was there.will keep using Nessan for future service. . I had service update and had a recall service done in a short time I was there.will keep using Nessan for future service. More

Keith was great as usual. ..He is an awesome asset to your organization.. Keep up the great work.. ..He is an awesome asset to your organization.. Keep up the great work.. More