Nissan of the Bronx - Service Center

Lack of Accommodations and bad service I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. O I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. On 7/3/20, I brought my car in with a complaint in regards to the air conditioner blowing hot air. I was told that it just needed a reuptake which was done and paid for. The next day the same issue happened. I returned yesterday evening 7/21/20 and was told I would have to wait 4 hours, the facility closes at 7pm, the person who initially gets all of the car stats and takes pictures of the vehicle was very sarcastic. I brushed it off because I felt maybe he had a long day and it was hot out. I spoke with one of the service sales gentleman who was very nice and professional. He informed me that I would have to leave the car with them. He also stated I should have been told to return the car to make sure that needing freon and a reuptake was the issue and not a leak. I wasn't going to leave my car there due to the fact that my car was rummaged through and change (quarters) as well as 2 small bottles of sanitizer was taken from my car on 7/3/20. My car was also left very messy with pennies thrown all over the floor; what was taken was small but it's the fact that items were missing from my car period and the condition it was left in was upsetting. So I took my car home and returned today 7/22/20. I was told I would have to leave the car and wait and that was fine. I was ok with leaving my vehicle but when I asked how long no one was able to give me an estimated timeframe. I only have one day off and I do not expect to spend my entire day waiting for a car plus I have other errands that I need to run as well and to do so I needed my car. When I spoke with the manager I was not very happy with his demeanor and attitude towards me. I feel it could have been stated in a different way. One, body language plays a roll; sitting back in a chair gives off a I don't care attitude. Second explaining to me a process that is used in the facility does't make sense today. That process should have been explained to me when I first addressed this AC issue on July 3rd; I could have then figured out if I wanted to have the retake done there and wait or take my business elsewhere. When I explain that I need my car and can't wait all day a manager's response should be "well then rent a car". So now not only am I not going to have a car, but now you want me to waste money and get a rental through the dealership and still pay for whatever issues are wrong with my car. That statement infuriated me and in 6 yrs since I've been coming to this dealership I have never been so disrespected. Tone and body language speak for itself. Everything could have been said in a different manner. An apology should have been the start to the whole conversation with management because I came for a service 2 weeks ago and that service wasn't completed. What I paid for wasn't what is wrong with my AC. I will address this matter further beyond this dealership because I know this message will not reach the proper people nor will it actually change anything. I know I'm just a number and my business with this dealership doesn't mean anything. But I hope in the future your staff treats people different and learns how to actually deliver proper customer service. I should not have to return multiple times for the same issue and if so better accommodations should be given. More

I will say I have dealt with teddy nissan in 2013 and I always say I would never go back. Pandemic times comes and I thought maybe times have changed and things with Teddy are better. One word "No". Let m always say I would never go back. Pandemic times comes and I thought maybe times have changed and things with Teddy are better. One word "No". Let me start i purchased a extended warranty from Pedro and i was told i wouldn't have to worry about coming out of pocket and that everything is covered but a reprogram of a module not covered. Replacement of a Tcm is covered by warranty but the reprogram isnt and i habe had the car for less than 4 months. Then when i picked up my vehicle, first I was asked if i saw it in the service area in which I said no. Then the attendant looked in the computer and told me that my car was on the side of the building. He gives me my keys and I walked the entire block and no car. I go back and inform him my car isn't there in which he tells me he will look on the other side. He comes back and asks me to come to front of building and points to my car across the street up the block and says do you see your car at corner and gives me my keys. I go check to see if my issues were handled. I asked them if they could take care of corrosion on my battery being thaf I have only had my car for less than 4 months and nope it wasn't done. I had a tire health report telling me my tires are good laid on my dashboard. Little to be known the report goes to a 2018 Rogue. I went against my word when I said before that I would never deal with this dealership and I paid for it. I bring my car to building but i basically have to go get my own vehicle.. i guess that is the new customer service that is being given for the money you spend on one of their vehicles. Terrible just terrible. Once things get better for me and I can get rid of this car I will never buy Nissan and I will never deal with Teddy. Wifh Acura and two dealers Paragon and Curry i never had any of these issues. Please note that I put Pedro's name because I do not know the name of the lot attendant and I do not want to murder the name of my service rep though she was very nice and polite. Pedro was very good though i do kot recommend saying all will be covered if all is not covered. Just one last thing, I took a week off of work because of the issues with my car and that it was 5 days until I could see the service department. Granted two days was the weekend. When I called that Monday before appt to see if i can get a car rental, I was told that I would get an email so I can rent a car until my car was done. Today is Friday and still no email. More

I was at teddy nissan and i received a good service from the mechanic his name is jose crisistomo i really appreciate his job at service department. the mechanic his name is jose crisistomo i really appreciate his job at service department. More

excellent reliable service I visited Teddy Nissan last week, I was amazed by the experience, professionalism and knowledge that Jose Crisotomo showed. Problem was solved on time I visited Teddy Nissan last week, I was amazed by the experience, professionalism and knowledge that Jose Crisotomo showed. Problem was solved on time and the price was very competitive. More

Worst service sloppy repairs . I took my car in for a check engine light and when my car was returned there was damage to the inside of my door where the repair was done . I calle I took my car in for a check engine light and when my car was returned there was damage to the inside of my door where the repair was done . I called when I saw the damage and returned the next week for the repair to be done . Days later I went to pick up my car and the damage was still there, a wrong part had been ordered and installed and I notice more damage was done. I again left my car, finally after waiting another week , my car had been repaired. Mind you I had purchased a brand new Rogue Sport from them months before. More

Shady and straight up DUMB First of all, the whole selling process was very shady and I didn’t wanna believe all dealerships were like the ones portrayed on TV but they were exa First of all, the whole selling process was very shady and I didn’t wanna believe all dealerships were like the ones portrayed on TV but they were exactly like that. I was told one price, they kept naming different fees, next thing I know the price went up $5k... in “FEES”. I end up with the lease of a 2019 Nissan Altima. Since it was brand new, the price didn’t seem so bad. Since it was “new” they drove the car out to me straight from the showroom. The car had scuffs and scratches right away... LOL Fast forward 6 months, I go in for a routine maintenance... $50 plus taxes.... it comes out to $100.... how are taxes another $50? Anyway. I pay the amount and half way home I read my receipt.. these xxxxing idiots put the WRONG oil into my NEW car. xxx. I call the dealer and this guy tells me “don’t drive the car, bring it in tomorrow” I. Am. xxxxing. Heated. More

I had a great experience Mr. William James have a vast understanding about his cars. He was extremely helpful, taking time out of his busy day to help me understand the differ Mr. William James have a vast understanding about his cars. He was extremely helpful, taking time out of his busy day to help me understand the difference between new cars and lease cars. More

Squeaky pad and bad oil change Disappointed I came in for Squeaky break pads and oil change. My wheels still make squeaky noise and oil is low . Am very disappointed. The frist two times i visit I came in for Squeaky break pads and oil change. My wheels still make squeaky noise and oil is low . Am very disappointed. The frist two times i visited great services.Not this Time. Jason Aviles NYC More

BUYER BEWARE – THE LEASE AGREEMENT AND SERVICE DEATHTRAP I went to Teddy Nissan for one simple reason—to terminate my lease. The instructions for doing so were very simple…”In order to return the vehicle, yo I went to Teddy Nissan for one simple reason—to terminate my lease. The instructions for doing so were very simple…”In order to return the vehicle, you must First call AIM to get an inspection for your lease termination, then bring that in along with the vehicle and you will be billed for any outstanding charges.” Simple right?....Not So when dealing with Teddy Nissan. It took 8 people to get this very simple message across to me on my visit at on 2/8/19. They were: • Jose – Salesperson – Insisted on trying to sell me a vehicle although I explained my desire to return the car. Never gave me the alternative to do an early termination seeing that I have only 2 months left on the lease. Thinking this option would be better than repossession, I agreed to attempt to buy a cheaper car. Jose made me wait 3 hours as he tried to find a working phone/computer and as he completed some new very long customer information sheet by hand. • Finance Manager (didn’t catch his name) – had me re-sign the same forms that I already signed with Jose, told me it should take 5 minutes to get the approval for the purchase of a cheaper vehicle, but made me wait 25 minutes with no check-in before I went to him and asked for an update. In reality…he had NO IDEA of how long it would take to get an approval, and when I explained to him my situation that I prefer to turn in the vehicle, he tells me that my credit score would probably not be approved anyway. My question was, what are we doing here, then? Why are we even trying to get an approval if they won’t approve it anyway? When I advised him to cancel the process and that I will be needing the plates from the care, he tossed me back to Jose, who was now missing in action. No one could find him, and when paged, he told the receptionist I should speak with a manager. • Rajohn – Sales Manager – Cluelessly consulted the finance manager, then the other managers behind the glass window, then the sales staff on the floor as I followed him around. He finally resorted to calling Nissan Finance on my behalf to figure out how I should proceed to surrender the vehicle. On the call, Rajohn and I were advised that I need to schedule an appointment for Nissan Finance to pick up the vehicle as a voluntary repossession. I left with this information with the intent on calling Nissan Finance after I had parked the car so they could get the exact location of the vehicle. When I reached home, I called Nissan Finance and was told that there’s another option for me, considering that I had only two months left on my lease—Early termination. No representative at Teddy Nissan mentioned this because I guess it does not improve their bottom line or because they have no cross training program where salesmen are advised of all possible options for customers. The representative called Teddy Nissan on my behalf to find out why I was not advised of this option. He spoke with Natasha. • Natasha – Phone Representative – Advised me through the Nissan Rep to “schedule an appointment with the service department for an inspection before returning the vehicle”, and this is what I did. Enters Osiris. • Osiris – Sales Associate (Service Department) – When I called, Osiris told me to come in right away for the inspection and we can also look into other options. When I got there, He immediately asked me if I wanted to get into another car, and I bluntly told him that I was not interested in other options because I had already been through that with the sales department for several hours that day and simply wanted the inspection so I can leave the vehicle and be on my way. Osiris explain to me that this was not possible and there was a 3rd party company that I needed to call to get this done. I let him know that I was told conflicting information while I was with Rajohn and also while on the phone with the Nissan Finance rep myself. I insisted that he get Rajohn on the phone but he would not come to the phone. I, instead called the sales department on my cell phone and was transferred to Gabriel. • Gabriel – General Manager – Gabriel was very defensive, would not listed to what I was communicating to him about the poor communication on his staff’s behalf, and he felt comfortable calling me combative, and threatening to hang up on me. When I asked if we could get Nissan Finance on the phone to make sure I would not be given incorrect information again, he told me “that’s your responsibility” and refused to do so. Thankfully, immediately after I hung up on Gabriel for his disrespectful tone and non-customer centered behavior, Jason joined Osiris and myself. • Jason – Vehicle Exchange Manager – Jason calmly, and respectfully listened as I explained the situation to him, he apologized for the horrible service and the runaround that I received that day and with an intent to resolve the problem, he explained to me the proper procedure and I was able to get Nissan Finance on the phone to confirm that everyone was now on the same page. • Ray – Service Director – He came over as I was speaking to Jason to introduce himself, but at that point and time, it was not necessary. Jason had handled the situation with more integrity, and customer consideration than any one of the staff at Teddy Nissan thus far. I wrote this long book to warn others that are interested in a leasing program with Teddy Nissan to proceed with caution. This company will do whatever they can do to make the sale. They do not care about your personal situations, the salesmen and associates are not properly trained in overall business operations. They do not understand how one department should interact with the others. In addition, they do not care about how to provide a seamless customer experience from sales to service to the end of a lease agreement. My experience with his company has been a nightmare. I purchased my first car from the Nissan that stood in this very place in 2006 from Cox Nissan. I then purchased a 2007 vehicle from Teddy Nissan, then a few years later I purchased a newer Altima from Teddy Nissan and finally I leased a 2016 Rogue from Teddy Nissan. Each time, the communication between departments was horrible. Two cars later, I still receive pieces of mail asking me to return my 2007 vehicle for trade in from Nissan. They refuse to update their records and quite frankly the whole back office operation is disorganized. It’s very sad when a company comes into an urban community, hires urban staff, takes urban customer’s money and throws them to the wolves if the next sale does not work out. I’ve been with them for 12 years and there is not one ounce of loyalty with is company. I understand the point of a car dealership is to sale, but there should be some level of integrity, decency, and morality when dealing with people. I’m sad to say, other than the integrity that Jason showed, I would say this place embodies the typical scheming, dishonest, careless, and disrespectful image of a used car dealership. The only difference is these guys have a cuddly name “Teddy Nissan”. More