Nissan of Yorktown Heights
Yorktown Heights, NY
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Went here to buy a 2013 Pathfinder. Talked before with the salesman and was given a decent quote. On Saturday I drove 40 minutes to this dealership. Had to wait about 2 hours while sales people were walki the salesman and was given a decent quote. On Saturday I drove 40 minutes to this dealership. Had to wait about 2 hours while sales people were walking around me and the sales man that I was assigned to was busy. Why I couldn't talk to someone else - no idea! So after 2 hours of waiting we sit down and I give him the price that HE quoted me over the phone. He started telling me that he lost all documents where he figured the price of the car when we were on the phone. He asked me for the price that he quoted 4 times during my conversation with him (apparently to check that I wasn't making it up or maybe trying to trip me). He then stood in front of me and said "are you willing to buy the car today". I said firmly: "Yes, given the right price". He stared at me for about 10 seconds and it was dead silence. (I was thinking to myself, "did you hear me stutter when I said YES?") He went to his manager and said we can do the deal IF I finance with them. This was never discussed during the phone conversation. I said that I was planning to finance with my bank. He said that their finance rate was only 2% higher than my bank's and it should be no big deal since it is only 2% of the purchase price. I told him that he should check his math and that it would be 2% YEARLY for 5 years (I was an Economics major in college so discussing this with me is a losing battle). He conveniently said that he wasn't very good with numbers which is why he said what he said. BS - in my optinion. He said that he would need to go talk with his manager again. 10 minutes later he comes back and says he can't do the price that he quoted me over the phone. He doesn't counter, doesn't try to drop options, nothing. He just says there is nothing he can do so I leave. What a waste of my time!! This was the strangest negotiation I have ever had... More
My salesman Keith was friendly and knowledgable,He along with Ed were willing to work with me in order to get the price I needed. When I picked up my car Kieth walked me through all the things I needed to with Ed were willing to work with me in order to get the price I needed. When I picked up my car Kieth walked me through all the things I needed to know about operating the car. I have to say Keith made the whole car buying expierence one that I won't regret. More
Joe was excellent and saw that I got exactly what I wanted at a price in my range. I will reeccommend him to anyone looking for a new vehicle wanted at a price in my range. I will reeccommend him to anyone looking for a new vehicle More
Dwight was very respectful and courteous, he listen to Dwight was very respectful and courteous, he listen to my issue and after technician evaluated my car. He call back and explain what is needed t Dwight was very respectful and courteous, he listen to my issue and after technician evaluated my car. He call back and explain what is needed to fix it. More
I had a wonderful experience at Curry Nissan, the sales representative was extremely helpful and knowledgable. The process was quick and easy. The finance manager was also very informative and explained th representative was extremely helpful and knowledgable. The process was quick and easy. The finance manager was also very informative and explained the benefits of getting an extended warranty which I did end up purchasing. Looking forward to being a repeat customer. More
I first came in to have the car serviced, and ended up trading it in for a new one. Both the service and sales staff were extremely courteous, friendly and professional. They gave me all the facts and inf trading it in for a new one. Both the service and sales staff were extremely courteous, friendly and professional. They gave me all the facts and info straight up, without nonsense. It's always a pleasure for me to deal with the Curry Nissan team. Sergio Furman More
Dealing with Keith Roberts was a pleasure. He was extremely knowledgeable and informative. He helped make the whole purchasing process easy. We have recommended Curry Nissan to our friends and look f extremely knowledgeable and informative. He helped make the whole purchasing process easy. We have recommended Curry Nissan to our friends and look forward to dealing with Curry for many years to come. More
Because of the SERIOUS ERRORS made at delivery. WRONG VIN on registration! WRONG stock pocket delivery and second key! I won;t go into the deal process, that is what it is, but delivery! But I will commend A on registration! WRONG stock pocket delivery and second key! I won;t go into the deal process, that is what it is, but delivery! But I will commend Ashlee because without the 5 minutes I spent on phone with her I would never have returned and made a deal. That said let also say I have bought approx 15 cars from Curry or previous Geis, I am NORMALLY a fan. Dealing with Curry Honda, especially SERVICE dept through recent years has always been a pleasure. I purchase a new car for myself, wife, or someone almost every year. Keith was nice enough but easily distracted and appeared to have a hard time focusing on his activity with me. Have had dealings with many salesmen through the years that became MY salesmen while interested in their product line. Keith will not be my Nissan salesmen should I decide to purchase another for myself, this one was for wife, next year. DELIVERY scheduled next day, August 30, 10:30 am, I had plans for noon so I asked that delivery be prompt. So I was surprised that car was not polished and ready in front upon our arrival despite our admittedly being 15 minutes early. Upon locating Keith he bounced around for a while and told us he had to find our car! his excuse, I have learned he loves to make them, not me Ma it was him who done it, he wasn't scheduled to work until 12 noon but was in to delivery our car and another. Hint Keith, this is a problem between you and your boss, not me. Finally after shuffling around for 30 or so minutes the car appeared. Next we were dispatched to Mr Russo to handle the paperwork. Registration and title NYSDMV paperwork was presented for my wife to sign since her car, I asked to see paperwork just to verify information. Good thing, WRONG VIN #, they are selling me one car, 2013 Altima SL, and registering a different car in my wife's name. I point that out and Mr. Russo appears astonished, I know I am, after all it is really the ONLY number that counts. I can just imagine what we would go through to straighten all that out with motor vehicles, having wrong title and registration. New DMV paperwork done, more time taken, temp registration changed on car as improper registration already applied to windshield. Finally Keith delivers a half hearted demo of a high tech high end car. I will say that I had presented I was by now well over my time factor so perhaps he did so on that basis. Besides two strikes in my book, delayed delivery and FATAL ERROR paperwork we shake, smile and off we go. Six hours later I return home from my engagement and I decide I should " play " with the new car and get a handle on the in and outs. Especially the Intelligent key as this is a first for me. Lo and behold my key, the one that was in our new car packet says sorry not opening this car. That's right despite me, not any member of Curry staff, noting the WRONG VIN paperwork they still managed to also give me the WRONG car folder with the wrong car key. Our car a Tan vehicle, key to a RED vehicle. Document folder had wifes name and some other VIN number, wrong stock number. Happy camper NOT! Back to dealership I make it pretty clear that I am not a happy camper, And what happens to the poor person that buys the RED car? At what point does Curry realize they have two cars involved in a one car deal? Anyway at this point Keith does his not me the other guy bit, doesn't matter to me, TWO employees have failed to properly deliver a 2013 top of the line vehicle on a cash deal despite having a customer do their job, simply double check paperwork. Even I never thought to check the second key etc after the first big mistake was found. The VIN number is everything, title registration, insurance. They did get it right with insurance I monitored that when Keith called at least. Credit given in part. Mack Finch General Manager of Curry Nissan heard my displeasure and became involved quickly during my evening wrong key visit. He made no excuses, and accepted his responsibility as he should. Ultimately it is indeed his. I was convinced he was not going to simply attempt to appease and move on that he really was upset as I was. I would presume he would do as I would, sit down and review every aspect of this to identify where checks and balances failed and make corrections. Finally, so far LOVE the new 2013 Altima SL, I am driving a 2012 Ford Fusion top of line. In my serial new car addiction I will be looking for my 2014 next year and I am certainly going to have Nissan back on my list to look at. I mean heated steering wheel, I know decadent, but had that a two of my Maxima's years back. Nothing better after cleaning snow off than grasping that heated wheel. Will I consider Curry yes, my situation has not been the normal operation for other Curry dealerships, I am hopeful that Curry Nissan will correct it's serious flaws. I am also hoping Mr Finch makes sure all our paperwork is now correct in his computers. More
My wife has owned a Nissan for years and our experience dealing with the service department at Curry was the reason I just purchased my first Nissan. They are honest, friendly, and offer competitive price dealing with the service department at Curry was the reason I just purchased my first Nissan. They are honest, friendly, and offer competitive prices. I would highly recommend the service department at Curry Nissan to all. The level of work performed and service provided are the best I have received from any dealer or any other shop. More
I found Dustin extremely easy to work with. He is knowledgeable, friendly and very professional. He answered all my questions and more! I would definitely recommend my friends to Curry Nissan and t knowledgeable, friendly and very professional. He answered all my questions and more! I would definitely recommend my friends to Curry Nissan and to Dustin. Craig also helped out and he was extremely responsive and helpful! Overall my experience was great! I love my new 2012 Rogue! More