Nissan of Yorktown Heights

2nd lease piece of cake Ms. Maddy Martinez made my 2nd leasing experience a piece of cake. Not only did she meet all of my demands (trust me there were a lot of them lol) but Ms. Maddy Martinez made my 2nd leasing experience a piece of cake. Not only did she meet all of my demands (trust me there were a lot of them lol) but she got me the best deal! Leasing a car can become a headache but from start to finish I had a great experience, & did i mention the part about a great deal?! I would highly recommended my family and friends to this lovely establishment. Thanks again Maddy!! More

Best experience we ever had buying a car! My salesman, Frank Faranda, was a pleasure to deal with. He answered all our questions honestly and directly and he took the time to explain in detail My salesman, Frank Faranda, was a pleasure to deal with. He answered all our questions honestly and directly and he took the time to explain in detail all the features and functions of our new Rogue. I have purchased and leased many cars and by far this was the smoothest and most stress free that we have experienced. Frank made us feel comfortable every step of the way, from the test drive through the intimidating finances, which by the way also went very smooth. Many thanks to Frank and the rest of the folks at Yorktown. We will certainly be back for the next go round and will highly recommend to all our friends. More

Work Excellent. Service Advisors difficult and unhelpful. I had extensive work done on my Pathfinder involving intricate and tricky diagnoses and repair . All of this was done to perfection and exceeded my ex I had extensive work done on my Pathfinder involving intricate and tricky diagnoses and repair . All of this was done to perfection and exceeded my expectation. But my several interactions with service advisor were so discouraging that I may never go to this dealer again. The SA worked against my best interests at ever turn. She invented two (2) fictitious reason why she could not accept a discount promotion coupon mailed specifically sent to me by the dealer. It took the service manager to resolve this in my favor. Even then the coupon was not allowed to be applied to the most expensive parts needed in the repair. This is for parts sold to me by the dealer. Further , when the completion time of the repair was moved out due to the unavailability of parts (in the dealers parts department) I was never offered any means of alternate transportation ( A Loaner) when there was even a possibility that my car would not have been ready for many days . When I questioned this later , I was told that there was no loaners available. ( Why is this my problem ?) I called the Honda dealer next door and they told me if a car is delayed due to a Honda parts unavailability , a loaner is offered as a matter of course. Not a helping attitude here. It seemed ,especially relative to the processing of the coupon, the service advisor was working against me. But never mentioning the loaner when the completed repair was delayed twice ( and there was a possibility of a third) is not the kind of service I expected from a professional run dealership. It should not have been left to me to suggest a loaner in this situation. More

Friendly, honest salesman, Michael Czerniak Nissan of Yorktown Heights, has an atmosphere that is friendly,organized and very accommodating. Our salesman, Michael Czernik , made the process of Nissan of Yorktown Heights, has an atmosphere that is friendly,organized and very accommodating. Our salesman, Michael Czernik , made the process of leasing our new nissan a pleasure. My husband and I plan to deal with Nissan of Yorktown Heights forever! More

Maddy Martinez She was wonderful and amazing. She understood my needs. I love my new Nissan rogue. I would gladly recommend Nissan of Yorktown heights to everyone She was wonderful and amazing. She understood my needs. I love my new Nissan rogue. I would gladly recommend Nissan of Yorktown heights to everyone including friends and family. More

Excellent Service My husband and I recently had a baby and were looking to purchase a bigger Nissan vehicle. We were taken care of very well by the staff at Yorktown Ni My husband and I recently had a baby and were looking to purchase a bigger Nissan vehicle. We were taken care of very well by the staff at Yorktown Nissan. Michael Czerniak was an amazing salesman who helped us find and make our quest happen with our Pathfinder. More

Amazed Bought my new rogue with no pressure at all. My sales person was ashra and she was great and very sweet. This experience vs last is the best so far. W Bought my new rogue with no pressure at all. My sales person was ashra and she was great and very sweet. This experience vs last is the best so far. Will be recomending this dealership. More

Best experience!! I came to Nissan of Yorktown Heights knowing exactly what car I wanted. Mike Czermiak was my sales guy and he is the best!! He is friendly, no xx, st I came to Nissan of Yorktown Heights knowing exactly what car I wanted. Mike Czermiak was my sales guy and he is the best!! He is friendly, no xx, straight forward and worked with me to get the Rogue that I wanted. I felt relaxed and not stressed out at all. The whole experience is 5+ stars in my book. Gary Ritter also was wonderful to work with. I left there a VERY HAPPY woman!! Thank you again and I will DEFINITELY come back for another car!! More

Inappropriate employee behavior Inappropriate behavior by service employee towards customer. On 6/17/2017 at approx.10:30am I arrived at the Nissan of Yorktown Heights dealership in Inappropriate behavior by service employee towards customer. On 6/17/2017 at approx.10:30am I arrived at the Nissan of Yorktown Heights dealership in Yorktown Heights New York to get my leased Nissan Frontier serviced. I went to this dealership thats 45 minutes away from my home because my local dealership in Mt. Kisco New York closed. After having checked to make sure that the dealership had express/no appt. required oil changes, I asked to get my vehicle serviced. I was told at that point by the service manager that it would be a 3 hour wait. I then asked if that was the "express" service time and was told that it was. The service manager then began to walk towards me in an intimidating way when I told him I didn't think that a 3 hour wait was appropriate. I do not feel that attempting to intimidate customers when they question dealership practices is right. I will be contacting Nissan USA to cancel the lease on this vehicle. More

Very very good experience I walked In and instantly felt this was the place for me. I was introduced to Maddy & she was awesome. Was honest & straight forward towards what I sh I walked In and instantly felt this was the place for me. I was introduced to Maddy & she was awesome. Was honest & straight forward towards what I should be expecting. Very happy with my experience. Walked out with a certified pre owned Nissan Altima. More