Nissan of Yorktown Heights

1 very good salesman. Florent Novaj was VERY helpful with after sales support as well as delivery of this used car. The rest are basically worthless. Drove 350 miles to ge Florent Novaj was VERY helpful with after sales support as well as delivery of this used car. The rest are basically worthless. Drove 350 miles to get frustrated. First 2 salespeople were poor at best. Madeline refused to listen to my questions and then argued with me instead of listening! The Service Director, Dale White, ignored and never answered my emails for information on the service record. Also, took 1-1/2 hours to do the paperwork for a CASH deal. If you dare buy from this dealership, be sure to ask for Mr. Florant (Flo) Novaj as he is the only reputable employee there. He will get the job done. Thank Flo! More

Absolutely horrible! I brought my car to them with an issue told me it was fixed … it wasn’t. Told them again about the prob and was told that’s all they found and the ca I brought my car to them with an issue told me it was fixed … it wasn’t. Told them again about the prob and was told that’s all they found and the car was fine. A year later they want to charge me for the prob they never fixed and said their was nothing else they could do … while the car was undef warranty. Now that it’s not it’s now a prob that I need to pay for not to mention it has been completely unsafe to drive. Please never deal with them. I will never buy another Nissan ever again. This is only one prob i experienced there have been multiple issues with a new car that has never been fixed properly More

I feel so stupid. Was lured in by a letter offering $11K for trade in on a Nissan Juke we had which has been serviced there at Nissan Yorktown. When we got there the Was lured in by a letter offering $11K for trade in on a Nissan Juke we had which has been serviced there at Nissan Yorktown. When we got there the offer dropped to $4500, then down further to $1K. We should have walked out right then but we just wanted to get rid of the Juke so we got into a negotiation and ended up buying a used Subaru for $21K and getting $2K “trade in” for the Juke. Well, today when I thought to check the value of the Subaru we bought it turns out we over paid by about $5K. Nice work, Flo and Nissan Yorktown—you ripped off another customer. Hope you guys can sleep well. Won’t go back to your dealership, that’s for xxxx sure. More

I had a preventive maintenance visit today, including a recall notice regarding the key. I arrived at 9:30, the appointed time. At 11:35 I went to the service dept. to find our what was going on. Apparentl recall notice regarding the key. I arrived at 9:30, the appointed time. At 11:35 I went to the service dept. to find our what was going on. Apparently, my car was ready for quite some time, but the person that checked me in left for some reason and didn’t tell anyone about me. So if I didn’t ask, I’d still be there! Additionally, the fix for the recall has disabled my key from folding into the handle, a real pain. Great friggin’ visit! More

UPDATE: They got back to us today to link a VIN with our deposit but we had already just got back from purchasing a new Kia. I inquired about a new 2023 Nissan Versa over the Internet and Claire sent an deposit but we had already just got back from purchasing a new Kia. I inquired about a new 2023 Nissan Versa over the Internet and Claire sent an email saying the vehicle was available and ready to test drive. I then called Claire and made an appointment to go down to the dealership. I confirmed 3 times over the phone that there were actual vehicles on the lot. Claire asked me to hold while she confirmed, and then told me there were 3 Versa SR and 1 Versa S on the lot and ready to test drive. I made the appointment and then was told to ask for Dan once I got down there. As I was ready to leave for the appointment a Jemal calls me from the dealership and tells me that I won’t be meeting with Dan but I’d be meeting with him. Once again I ask for confirmation that there is a Versa to test drive. This time I’m told No by Jemal but he says there are Versa’s in transit and I can put a refundable deposit on one to secure it and then test drive when it arrives and make a decision. So I let my partner know and he calls Jemal back and gives his card info for the deposit and was told he would get the VIN info sent over. David, my partner, doesn’t hear back from Jemal and he calls back several times but gets dropped into voicemail. He then checks his credit card and notices that no down payment was on the card. So basically this dealership just give a big run around and wastes your time. More

FYI CANT TAG NISSAN OF YORKTOWN BC THEY DONT LET YOU TAG THEIR PAGE AND THIS IS WHY! Whatever you do do not go to nissan of yorktown. Went to get a new lease and trade in a Chevy the next day I was not happ THEIR PAGE AND THIS IS WHY! Whatever you do do not go to nissan of yorktown. Went to get a new lease and trade in a Chevy the next day I was not happy with the car and wanted my Chevy back which they said I could do yet when I called they told me it was too late less than 24 hours later. The pathfinder I have is overall ok but due to my disability the seat is beyond low and causes pain everyday. Again they said too bad can’t help. Took the car in for service in July they told me they would take the car back now which I was happy with but told them I only had one car and once I could I would they said no problem. I went back for service in October asked if they could take the lease back early as they said they could with no issue the lady Maddy I believe her name was said let me see they should since this is what they told me. She comes back and tells me they want 3k now to do so. I was in shock! Her response to me was well you should have done it when you had the chance what were you waiting for? We’ll I was waiting to have a second car instead of having nothing with two kids. They could care less about the customers they have it’s like your nothing to them. I thought with my sever back disability they would stand by what they said. Then I call today for a payoff amount they guy tells me he’s too busy to help me and transfers me I said will someone answer before you keep transferring me? He said yes. I was on hold for 45 minutes before giving up and being so disgusted yet again. Do yourself a favor go to any other dealership all they do here is treat customers that have already bought or leased a car like xxxx because they know they already have you boxed in. Save yourself the time, trouble, and utter disrespect and go somewhere that will stand by what they say and do the right thing. I will never recommend or go to a Nissan dealer ever again. Chevy has been great, every time I use them & they have been trying harder than Nissan and I’m not even there customer right now. And if you have a disability make sure you especially don’t go there because it means nothing to them and that in itself is disturbing. More

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believ Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance! More