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Nissan of Westbury
Westbury, NY
523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 523 reviews
October 19, 2017
Excellent Service Department I visited the Westbury Service Center on 10-18-17. The service represenative that helped me was Sheldon. From the moment I walked in to the door he wa I visited the Westbury Service Center on 10-18-17. The service represenative that helped me was Sheldon. From the moment I walked in to the door he was extremely helpful and knowledgeable. He made my visit for service the best experience I have ever had at any car service center. He was very professional, polite, and experienced. I dropped my car off late in the evening and as promised he called the next day before 12:00 in the afternoon with an update and i was told my car was already ready for pick up. I highly recommend this service center and for anyone going there to speak directly to Sheldon. Hands down the best service experience I have ever had. More
by garfield1
Employees Worked With
Sheldon
August 03, 2017
Horrible Look scam.Hidden fees.Very slow for Dmv paper work.try to contact my salesman and registration department no body answered.They want me come physicall Look scam.Hidden fees.Very slow for Dmv paper work.try to contact my salesman and registration department no body answered.They want me come physically. More
by Monir5344
Employees Worked With
Jerry
August 02, 2017
Liars and con artists The absolute worst. Sales manager Mirza is a buffoon. Lied right to my face about paying for the disposition fee and wear and tear on my old car. W The absolute worst. Sales manager Mirza is a buffoon. Lied right to my face about paying for the disposition fee and wear and tear on my old car. Went in there to trade in my wife's Jeep for a rogue lease, Sales manager agreed to pick up the remaining payments, wear and tear fees and disposition fee...But when it came time to deliver he flat out denied it all. Plus, on top of everything else...Jeep had to practically beg for the Jeep back from them. They were apparently joyriding my wife's old jeep around and holding it hostage. Called corporate and they didn't seem to care either. STAY AWAY from this place. There is a reason why they change owners every few years. Sales manager was Mirza total xxxxxxxxx artist. More
by michael brindisi
Employees Worked With
Mirza Kavazovic
July 14, 2017
Nightmare customer expirience. Purchase nice car, but still unable to tow a trailer because no one has idea how to remove lock on the hith. Finance department should be investigate Purchase nice car, but still unable to tow a trailer because no one has idea how to remove lock on the hith. Finance department should be investigate by FBI for fraud activities - charged extra $1000 for warranty which is not exist, the manager in used car was nasty, did nothing to resolve problems. Overall terrible expirience, sound like have to go to the court. Did not recommend it. More
by Katrina
Employees Worked With
Leslie Miller, nise person to sell car, but helpless when need to step in
July 03, 2017
Straight forward dealer I worked with Leslie at Nissan of Westbury. He was an easy going guy and didn't try to over sell me. Leslie was up front about the hidden costs and to I worked with Leslie at Nissan of Westbury. He was an easy going guy and didn't try to over sell me. Leslie was up front about the hidden costs and told me what to expect. Seemed fair and we were able to come to a good price on a Versa. I've bought about 4 cars in my life and I think this dealer did the best job of getting me in a car at a fair price without a lot of surprises and hassle. More
by jwl04c
Employees Worked With
Leslie Miller
June 26, 2017
South Jersey Owl Goes to Westbury NY: Honda CRV-EX-L Saw a 2007 Honda CRV EX-L for sale. Made trip to see the vehicle. Sales associate was Les Miller. A real "Diamond in the rough." Bought the vehicle Saw a 2007 Honda CRV EX-L for sale. Made trip to see the vehicle. Sales associate was Les Miller. A real "Diamond in the rough." Bought the vehicle because of Les Miller. His focus and demeanor was only to see that I was satisfied regardless if I made the purchase or not. He saw to it that all of my expectations were met and honored all of my requests as well. He really cares about taking care of the customer and treating them with respect and fairness.... A plain and legitimate guy's guy through and through.... as were all the other guys there with whom I dealt. They were all very friendly, respectful, honest and accommodating. They all have very different personalities as well but they blend together so very well. A good mix of youth and age..... Talk to Jaimie as well..... a very likeable guy from the area.... knows a lot about the area and keeps it real.... They all do actually.... Very different experience with these guys....not "robotic" but just straight talk and down to earth.... A smooth sale from start to finish... & last but not least....don't forget Charley Ecchevaria.. in sales... stop in and say hello.... ( a lady.... named Charley!!! ) A very sweet lady!!! More
by Southjerseyowl
Employees Worked With
Les Miller, Jerry (the Used Vehicle Sales Manager), Jim & Jamie
June 20, 2017
Incompetent service department I am writing this review because this service center is really slow and they have no clue on what they are doing. They have the worst mechanics and se I am writing this review because this service center is really slow and they have no clue on what they are doing. They have the worst mechanics and service advisers I have ever dealt with. Nissan should be ashamed to let a service department like this one operate under their name. So unprofessional. My passenger seat belt kept locking up for no reason. I brought it in. They said it's suppose to be like that. I'll order a belt extender( I don't know how that will help . The guys an idiot). 2 mos later still waiting for the extender after numerous calls trying to get in touch with them. Which they never returned my calls. Well it kept happening. I bring it in again. Now I show the The new Tech what's going on. He orders a new seatbelt. Calls me for an appointment it's in. I go in. He's not working there anymore. Now I have a new Tech. She tells me they did the seatbelt. So I check it out. They never replaced it. They said they did the mechanics. Well it's still locking up. The service manager took a ride with me and it locked up on him. He told me it's a safety feature for a babies car seat. ( In NY) you are not allowed to put a babies car seat in the front seat due to the airbags. Its illegal. What a lot of Bull crap. This man is the biggest idiot I have ever met. My car is under warranty. This is a safety issue. Just replace the belt. They said we'll call Nissan tech support. They never did. Called me the next day and said my belt is fine. Now pissed off I call Nissan Corporate. Talked to consumer affairs made a report. They called Westbury and said it's fine. C.A. Told me to take it to another service center. I went to Legend in syosset. Within 24 hrs I had a new seatbelt and issue solved. Got that Westbury...Legend fixed the problem. Maybe Westbury should clean there ears out and listen to the customer. I will never ever go back or recommend Westbury Nissan service center to anyone. They should take a lesson from Legend. This is my 4 th Nissan never had a problem till this one. More
by Lisa Cotto
Employees Worked With
Manager of service department
June 19, 2017
SLOW CONFUSED, and non trustworthy The guy LES was a horrible salesman. Told me he would get me into the car for the right price. Sends me to 3 different guys and still didnt get the ri The guy LES was a horrible salesman. Told me he would get me into the car for the right price. Sends me to 3 different guys and still didnt get the right price. WASTED 4 hours in dealership More
by Vinny123
Employees Worked With
Les
June 14, 2017
Third vehicle purchase. I had seen advertising that Legacy Nissan was now Nissan of Westbury. I had called to see if a salesperson was still there that had sold me 2 cars pre I had seen advertising that Legacy Nissan was now Nissan of Westbury. I had called to see if a salesperson was still there that had sold me 2 cars previously. After calling and finding out the guy was still there, I was very happy. After speaking with the salesman Justin Stone for awhile, we set an appointment for Sat 6/10/17. We had brought in a 2012 Versa we wanted to trade in for a newer car. Justin is really great, he tries to minimize a lot of the back and forth nonsense that is usually associated with other Nissan dealers. They appraised the Versa and we came to a reasonable agreeable price. We ended up deciding on a 2017 Sentra SR lease with a manufacture rebate. Along with the trade in and rebate, we worked out a reasonable monthly payment. There were no games or tricks. Justin is a straight forward guy. Justin had previously advised his new sales manager that we were coming in. The manager was already aware that this will be our 3rd vehicle purchase from Justin. I am also an outspoken person and will be the one to remind the manager that we are already customers because I think it is important to know the difference between a browser and a customer who intends to buy that day if the deal is right. On my previous sale which is on Yelp under Legacy, I traded in a 2010 Xterra for a 2014 Xterra. That deal was even easier because I knew exactly what I wanted. I have seen negative reviews but I do believe most of the blame falls on the customers for not educating themselves. Any perspective buyer should have an understanding of book values, trade in values, condition of vehicle and mileage. Sometimes a negative review doesn't really give an accurate description of what happened. Nissan did not invent the concept of fine print which is like a 2 font that nobody can read. I have seen 99 dollar leases on a Cadillac in the past. Do you really think that is the truth? Dealers try to lure you into their dealership and sell you something you cannot afford. It is your job to read the criteria for these deals because they usually require a big down payment and a superior credit score. Read the small print. There are many shady dealerships out there but I can assure you one thing, I have not seen that with Legacy or now Westbury Nissan. If your looking to buy a vehicle, I suggest giving Justin Stone a call. He will not rush you, he will answer your questions. I am sure you will not be disappointed. Good Luck!! More
by firefighters510
Employees Worked With
Justin Stone
June 04, 2017
Used Car Manager so unprofessional ! I & my husband went there to see their used 2008 Cadillac Escallade,$18,264 inventory list.As customers,offered $17,000, in hopes they will counteroff I & my husband went there to see their used 2008 Cadillac Escallade,$18,264 inventory list.As customers,offered $17,000, in hopes they will counteroffer but Jim (used car manager) at first sarcastically say "hah ! Not happening! " loudly as he was entering his office while I & my husband were entertained by Les. Les was very professional in anyway. As we were seated , talking to Les,Jim came back from another room & faced my husband ,told my husband rudely & loudly like yelling"Look at me in the eye, is that cadillac worth 17 ,000 ?!!!". My husband in a low , calm voice answered him " its just an offer sir"..As customers , we don't deserve to be treated the way he did.All you got to say JIM is " sorry, just can't accept your offer" & thats it. By the way prior to us going there,we called & spoke with Jim on the phone about our offer & he answered" guess what, call me on wednesday next week at Exactly 9:55 , i will accept your offer , That is if you'll call me exactly 9:55".So in hopes that he will truly agree to it, we came last Saturday , travelled 2 hour just to see the car.This was bad experience with a very unprofessional manager.I have an approval loan from BOA $20,000 & i showed it to Les.But , i lost my enthusiasm to buy from them because of Jim's very rude attitude.Attitude is everything Jim.Too bad, coz the New Car manager/ department treats every customer so well UNLIKE you treat us.I hope this will come to the attention of the new owner .FYI ,Word of Mouth is very powerful !!! More
by Mar H.
Employees Worked With
Jim (Used Car manager)
