Nissan of Westbury

I was going to purchase a vehicle from here. They informed me on a Friday that the car was at their mechanic shop to fix the AC. I was then told to wait over the weekend because the car was not They informed me on a Friday that the car was at their mechanic shop to fix the AC. I was then told to wait over the weekend because the car was not available until Monday morning as they were waiting for a part. When I called Saturday morning to confirm my appointment Monday they told me they had already sold the vehicle from under me. I would not recommend this dealer. They are dishonest and the customer service was awful. Look elsewhere unless you're looking for a headache. More

Advertises one price online and over the phone. Will give you a higher price when you arrive at the dealership. Don't waste your time Will give you a higher price when you arrive at the dealership. Don't waste your time More

Carlos Meza was the one that helped me over the phone. Was able to work most of it before coming in and got me into a new Nissan. Very happy! Was able to work most of it before coming in and got me into a new Nissan. Very happy! More

I’ll start off by saying I’m an honest and fair guy, but I speak out when treated unfairly. I see the place has okay reviews, so maybe their sales team is good, but their purchase team doesnt appear to be. I speak out when treated unfairly. I see the place has okay reviews, so maybe their sales team is good, but their purchase team doesnt appear to be. I put in a KBB offer for my car to sell. Joe left me a voicemail, explaining not to pay attention to the KBB offer. That KBB is conservative on luxury cars and he can get me more if I come in. I explained I only have 1 key, but car’s in certified used great condition. He said if its in great condition, KBB’s offer is conservative & I’ll get offered more if I come in. It’s the only reason I drove in, as there were closer dealers. Once I visited, Gary only offered me the KBB offer. Basically explaining he wasnt aware what Joe said, like it didnt matter. That he just handles calls online. Joe wasnt even there so I couldnt hold him accountable to his word. Isn’t Gary supposed to talk to Joe to confirm what was said? I fell for a trap to bring sellers in. I admit it worked as I’m too low on time to go to more dealers. Its a lesson learned & it deserves a bad review for dishonesty. I had to argue this point just to get $500 more on a $42K KBB offer that Joe called conservative. I also had problems getting the check. They kept asking me to call back and when they said theyll call me back, they never do. It took about 4 weeks to receive check, and 1-2 weeks for the check to clear (in fairness, not sure if this part is their fault, but I’ve never seen Chase bank hold a check for that long. They were concerned the check wouldn’t clear. I’ve deposited larger checks that deposited much faster). Also, I eventually found the 2nd key 1 week later but for some reason, it felt like Andre wanted me to give it for free and acted odd when I said I can offer to sell it. Simply accept or decline. This is business, not charity. Who drives there again to give it for free? There was no need for rudeness especially after tricking me to come in. It felt like he didnt believe me that I told Joe/Gary that I originally only have 1 key. That the agreed offer was for 1 key. He acted like he deserved the 2nd key for free. He didnt care to find out by asking Gary/Joe, which told me what I need to know about his games. If you dont care to find out amongst coworkers, at least dont assume against a customer. It was unnecessary negotiation & confusion with 3 different people instead of 1. More disconnect & runaround at the place than necessary. Value honesty/customers for long term results over short term gain More

The best dealership the best salesman’s the best service I appreciate all of them thank you Westbury I appreciate all of them thank you Westbury More

Unfortunately I have to click a star to leave a message. Avoid this this dealership! They act like they care and want to get you the best deal, then lie right to your face. They are all in cahoots with one Avoid this this dealership! They act like they care and want to get you the best deal, then lie right to your face. They are all in cahoots with one another. Nissan of Westbury received a quote from Kelly Blue for my car. I was texted to come in by someone named Joe, which, I never met. They took my car for appraisal to the service department a few blocks away. I have a lot to say as Gary and Andre know because I gave them a mouth full, I will try to keep my point in this email as I am upset as I was yesterday. Never let them take your car for appraisal without you. You will be responsible for whatever happens to your car after they bring it back. I don't give a bleep about their low ball offer, I'm PISSED that something is wrong with my car and now I'm out of pocket and no one had no explanation or even an apology. You are on your own! Oh and Joe, thanks for not getting back to me. It's too bad, these are the kind of people that work there :( More

We had a horrible experience with Nissan of Westbury. We recommend anybody to NOT go there because they are unprofessional, and their post sales service is the WORST in the world! Recently, they sold a We recommend anybody to NOT go there because they are unprofessional, and their post sales service is the WORST in the world! Recently, they sold a vehicle to us with defective parts. They promised us that they carried out a 170 point pre-sale inspection on the car. They are ALL liars, they mislead customers, they do not honor their commitments, and they give false information about the vehicle. The sales team is even worse, because they do not entertain customer calls after selling the vehicle. Overall, I would give this dealership a rating of ZERO stars. More

Carlos Meza was an incredible help in my choosing the right vehicle for my family!! I will recommend him to everyone!! Thank you Carlos !!! right vehicle for my family!! I will recommend him to everyone!! Thank you Carlos !!! More

I have leased 18 cars over the last 54 years. My latest experience with Gilda was by far the finest experience I have ever had. She made the entire process from selecting a car to finalizing the My latest experience with Gilda was by far the finest experience I have ever had. She made the entire process from selecting a car to finalizing the paperwork simple, easy, and actually enjoyable. She is the consummate professional. I highly recommend dealing with Nissan of Westbury, and especially with Hilda. More

Asked upfront for all costs and fees associated with purchase then at point of sale tried to tack on 5k market cost adjustment fee avoid as they are dishonest as the day is long purchase then at point of sale tried to tack on 5k market cost adjustment fee avoid as they are dishonest as the day is long More