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Nissan of Westbury
Westbury, NY
523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 523 reviews
July 06, 2024
This was the worst car purchase experience of my life by far (out of 4). Whether what happened was incompetence or malice, I'll never know. I wouldn't suggest buying a new car here. If you find yourself by far (out of 4). Whether what happened was incompetence or malice, I'll never know. I wouldn't suggest buying a new car here. If you find yourself needing buy a new car here, I'd suggest treating it as an adversarial experience. If they pulled this kind of stunt with a new car, I really cannot imagine what they are doing with used cars. We came in with exact knowledge of the car we wanted, and had a trade-in. When we were given a trade-in price it was lower than we expected, but the dealer (Daniel Ingardi) told us it would even out "with the rebate." We should have been a little more hesitant since he also offered us a free synthetic oil change on an electric car, but our previous experiences had led us to say that dealers were pretty good, and he wasn't trying to screw us. Lesson learned, since there wasn't a rebate to make up the difference. (Why didn't we catch it? The saga continues). At about 3 hours before close we started the process of buying the car, we saw a price that was close to the online quoted price and said let's do it. We started doing the leg work of moving insurance, our stuff, and then.... waiting. the waiting.... kept going for about three and a half-hours, until it was one hour past closing. We were quite stressed out because we were going to be late to a family event, so they hustled us into the finance office for the final signing. We must have signed more than 16 pieces of documentation (I counted what I took home), and the actual bill of sale and loan agreement was slipped in at the very end. Certainly we could have looked at it more carefully, but at this point they had trained us well to sign what was in front of us. Also, the finance agent pointed very strongly at the monthly payment looked in line with what we expected. Something felt off when I got home. I took a look at our documents and discovered (1) our loan term had been extended; (2) our loan term was at a higher interest rate than we were quoted; (3) that they didn't send us home with a bill of sale--I had to ask for it. When I looked at the bill of sale I was shocked to see the price was $7k higher than listed on the window (Maroney) sticker and their website (a 14% hike). There's some buyer error here. We shouldn't have been quite as nice, but we kinda expected them to be happy with a sale, not sadists who needed to put us in a torture chamber before sending us home with a terrible deal. Hopefully we messed up any kickback by paying off the loan (oops). "But market conditions". I bought the exact same car from a legitimate dealer for the list price because we liked it enough to get a second. Nissan of Westbury should be avoided at all costs. BTW they won't deal with you in writing. They'll post a reply to this (maybe) that says email or call, but they won't engage unless you come in 🤢🤢🤢 More
by jbleners
Employees Worked With
Daniel Ingari
July 03, 2024
Great dealership, nice understanding people, great inventory, always willing to work with you to reach a great deal, Larry is a great person to work with! inventory, always willing to work with you to reach a great deal, Larry is a great person to work with! More
by Kris
Employees Worked With
Larry
June 05, 2024
Andre my salesman was amazing he went above and beyond also the new manager nick canone was a great help go see them!! All new staff they really made a difference also the new manager nick canone was a great help go see them!! All new staff they really made a difference More
by Giovanni.Iadevaia
Employees Worked With
Andre
May 16, 2024
My girlfriend took her Nissan Altima to the Nissan of Westbury Service Center in Hicksville and was shocked by the blatant overcharging for a simple air filter replacement. Even though the mechanic got h Westbury Service Center in Hicksville and was shocked by the blatant overcharging for a simple air filter replacement. Even though the mechanic got her approval because she was told the work was necessary, they charged her over $200 for something that should cost far less. The staff's nasty and dismissive attitude when she questioned the cost only made things worse. One woman even told her she shouldn’t be able to authorize work in the future since she didn’t know how much an air filter should actually cost. This service center clearly preys on customers, especially women, with their ridiculous prices and poor customer service. Avoid them at all costs if you value your money and sanity. More
by Sean_looney
Employees Worked With
Sean Clarke
January 24, 2024
Buyer Beware! I should have read reviews before I tried to buy from these guys. if you are searching on line their pricing is a scam! They list the price and then I should have read reviews before I tried to buy from these guys. if you are searching on line their pricing is a scam! They list the price and then have the comments at the bottom that the price shown is AFTER your put $2999 down??? so, the price shown is NOT the price, is about $3000 more. this is very deceptive and no one tell you u til you get the drive out price. Very deceptive and surprisingly not illegal. If they just show the price up front without the deceptive tactics, it makes it easier when shopping! More
by rms
Employees Worked With
Dont remember
December 17, 2023
In the beginning, I clearly mentioned to the Sales Agent (Shyam Manandhar) that my budget was below $20,000 and I couldn't afford more. I also informed him about another buying offer from Mitsubishi Mirage (Shyam Manandhar) that my budget was below $20,000 and I couldn't afford more. I also informed him about another buying offer from Mitsubishi Mirage SE for $18,000 + Sales Tax + Registration Fee and 0% APR for 48 months. At the beginning of the purchase deal, he verbally agreed with the following. 1. $19,000 + Sales tax + Registration Fee 2. Loan Interest Rate will be less than 4% 3. Two Credit Reports will be pulled out from the Credit Bureaus (One for the Dealership and another for the Bank) He then discussed the above terms with the Sales Manager (Nelson Rivera) and got approval for this Verbal agreement. He didn't advise me to take a Test Drive on this Vehicle model and I was completely blindsided by this purchase deal. Compared to the Mitsubishi Mirage SE model, the Nissan Versa S CVT didn’t have the following features. 1. FAST-Key Entry System 2. Push Button Start 3. Heated Front Seats 4. Rain Sensing Wipers At the beginning of the conversation with the Finance Manager (Dayshon Wade), he printed an Invoice with a Base price of $23.500. I told him that I had a verbal agreement for $19,000 and I walked out. He then brought me to his table and reduced the Base price to $20,500. It's still $1500 more than what I agreed with Sales Agent & Manager. He added a Hidden Bank Fee of $1000 to the loan application and I told him that I didn't want this deal. He then reduced the hidden fee to $500 and they manipulated numbers in my application. The Basic model of the Nissan Versa 2024 is about $30,000, and I have to use a key to manually open the door. When I want to open a Driver's door, I have to insert the key and turn it Anticlockwise. When I want to open the Trunk, I have to insert the key and turn it Clockwise. This feature annoys me every time. Normally, when I lock the driver's door using the Key with other Car manufacturers, it locks all doors on the cars. Whereas in this 2024 Nissan Versa S CVT model, it locks only the Driver's door not all doors. This gives a theft option when I carry Valuable Items in this car. In the year 2000, I bought a Kia vehicle and used a remote button to lock all doors. At night time when I park this Nissan car in a dark area, I have to use a smartphone flashlight to unlock the doors. When I drive this car on the bridges, it' shakes abruptly. During heavy rain/snow, it is hard to drive this car because there's no rear windscreen wiper. How could Nissan sell a car in the year 2024 that has the basic features of a 2000 year model for $30,000? This deal is a total rip-off. I can get a Tesla 3 for $40,000 and they give me a tax credit of $7500. Last week, I had a phone conversation with this Dealership and they didn't agree with my terms and conditions. Instead, Irfan Mohammad (General Manager) planning to create more trouble on this purchase deal. Because of his arrogant behavior, now I am taking this matter to Federal, State, and County Vehicle Purchase and Credit Report Consumer Fraud Protection agencies. More
by sams
Employees Worked With
Irfan Mohammad (General Manager)
December 05, 2023
Read Any car ad carefully! The car was advertised on True Car for just under $45000. When the preliminary paperwork was completed the sale price went to $50,740 with a $2995 The car was advertised on True Car for just under $45000. When the preliminary paperwork was completed the sale price went to $50,740 with a $2995 ad fee not $48000 and additional administrative fee of 750, plus the document fee of 175 and those fees were all taxed. Then of course there was a $210 fee for the title and registration which we u derstood was necessary. The salesman told us we had to finance the car even though we did not need to finance it. We told the salesman that with all the additional fees we were no longer interested. Addition I was told that I HAD to explain why I changed my mind. I informed the salesman that I did not HAVE to explain the deal was off. It will take 30 days to get our cash deposit refunded by way of a check. I would not recommend this dealership More
by Marinekatemom
Employees Worked With
Joe Kolb
September 14, 2023
Advertised car amount was $21,500 and just a warning all consumers about fine prints. Because the total amount after all fine prints came to over $28,000 consumers about fine prints. Because the total amount after all fine prints came to over $28,000 More
by Z
Employees Worked With
Don’t know
