Nissan of Venice

Great used car purchase experience from Venice Nissan I found a 2006 Toyota Avalon on AutoTrader.com from Venice Nissan and called to inquire about the car. I spoke with Peter, the internet sales manager I found a 2006 Toyota Avalon on AutoTrader.com from Venice Nissan and called to inquire about the car. I spoke with Peter, the internet sales manager who ended up helping me throughout the sale. I have bought many used cars over the years and several from the internet. Peter was the nicest, most honest person I have dealt with so far. He immediately went out to the car while I was on the phone and described the condition in detail. He also took and emailed me extra pictures of a few interior flaws he noticed. I could tell that he really wanted me to know as much about the car as possible, so I would not be surprised when I saw it in person. It took me a little over 24 hours to negotiate and make a decision. Throughout that process, Peter faithfully returned my calls several times and patiently answered every question and request. I really appreciated Peter's honesty, integrity and professionalism. I made a deposit on the car the day after I first called and purchased a flight for the following Saturday from NC to Sarasota Florida. Even though the dealership is about 30 minutes away from Sarasota, Peter picked me up as soon as the plane landed. He drove me back to the dealership and offered to buy me a snack on the way. When we arrived at the dealership, he showed me the car and we took a brief test drive. I was introduced to several other staff members and everyone was very courteous and friendly. The sales process went quickly and the dealership even filled the car with gas and made sure the tires had the correct pressure. The car was even better than described and Peter and Venice Nissan were wonderful to work with throughout the entire purchase. Thanks Peter and Venice Nissan for a great car purchase experience! I highly recommend this dealership! More

My car was towed in because of a faulty part in the steering column. This part was given a million mile warranty by Nissan which basically meant they knew about the problem and didn't want the bad pres steering column. This part was given a million mile warranty by Nissan which basically meant they knew about the problem and didn't want the bad press of a recall so they gave it a million mile warranty instead. Once the car was towed in, I was told the part was on back order and it could be weeks before it came in. What was so frustrating was even though this was totally Nissan's fault, the dealer refused to provide a loaner or reimburse me for the rental. I spoke with the owner, Ed Howard, who was extremely rude and unprofessional. He basically told me he wouldn't reimburse me because it would cut into his profits too much. $19.95/day would have made the dealership go broke. More

The service dept found many problems with my car and recommended i look at another car. Kendra was sent to us. She was very friendly. She knew her tuff. I was amazed at how good she was since she ha recommended i look at another car. Kendra was sent to us. She was very friendly. She knew her tuff. I was amazed at how good she was since she had only been doing this for a few months. They were honest and helpful. We were given special attention with or needs and very happy with the results. We are driving a great car and it was largely due to her knowledge of the products she showed us. She will be a very large asset to that dealer in the future More

No way, no how will I ever go back into this dealership again. Service Director Rob is the reason. I stopped in on a Saturday to get an oil change on my new altima. Because I didn't have an appointment he again. Service Director Rob is the reason. I stopped in on a Saturday to get an oil change on my new altima. Because I didn't have an appointment he refused to even write a ticket for the service even after telling him I didn't mind waiting. after hearing all his excuses for not doing the oil change I finally said I would take it someplace else. He said ok and I left. The hard part to swallow was I had purchase a new Rogue for my wife in august of 2012 and the new altima for myself in November 2012. Sales department was easy to deal with and I was happy with the deals we received. When this complaint made it to Edye Howard the owner/general manager I was told he would look into the situation and call me. I'm still waiting for that call. I now service at Harbor Nissan 22 miles from home. But at least they appreciate my business. More

Can't remember the manager that we dealt with. I know his last name was Hill. Very unprofessional and never even provided the information we wanted. He beat around the bush and never gave us a decisive answe last name was Hill. Very unprofessional and never even provided the information we wanted. He beat around the bush and never gave us a decisive answer. After we tried to do business with him and the salesman (who was actually very nice) for literally 1 1/2 HOURS we still didn't have a price. It's usually the sales people that are ignorant and the managers that at least have a clue! Not there! And the guy was actually nasty to top it all off. We bought a different car altogether once we managed to escape!! More

Steve Legg and Venice Nissan have always been very good to us for service! Most recently we had a transmission problem and Steve was great in offering us several options and getting it replaced for less th to us for service! Most recently we had a transmission problem and Steve was great in offering us several options and getting it replaced for less than we were quoted by independents! The work was done promptly and for the exact estimate! More