Nissan of Van Nuys - Service Center

Excellent service Luciano guide me w all what i needed in my JUKe .He s a great customer service rep. . He knows a lot how to deal with vehicle service and customer ser Luciano guide me w all what i needed in my JUKe .He s a great customer service rep. . He knows a lot how to deal with vehicle service and customer service. More

Excellent customer service I appreciate that fact that they provided me a loaner car, very convenient for me. Luciano took the time to called me to give me updates regarding the I appreciate that fact that they provided me a loaner car, very convenient for me. Luciano took the time to called me to give me updates regarding the services. Overall very happy with the services, thanks. More

good customer service muy buen servicio aun con lo limitado que estan en espacio gracias pero muchas gracias good customer service thanks for the opportunity tu service my muy buen servicio aun con lo limitado que estan en espacio gracias pero muchas gracias good customer service thanks for the opportunity tu service my car with you More

Great service! I called at the last minute and they were able to accommodate. Great service! Car was delivered on time. Charges were in line with the pre-work estima I called at the last minute and they were able to accommodate. Great service! Car was delivered on time. Charges were in line with the pre-work estimate. Will definitely come back! More

Nissan rouge 2008 I bought the first Nissan rouge from the dealer ship out of the show room in 2008 since then I been getting the 3000 Mille service every 3 month and I I bought the first Nissan rouge from the dealer ship out of the show room in 2008 since then I been getting the 3000 Mille service every 3 month and I am very happy with the service on my car the nice people and the free Coffe in the hallway thank you for Nissan of van nuys sincerely Alex More

WORST EXPERIENCE!!! My experience at Nissan was not good at all. I give two thumbs down. I have two cars from Nissan I used to love them. But the service I received has c My experience at Nissan was not good at all. I give two thumbs down. I have two cars from Nissan I used to love them. But the service I received has changed my mind to buy another one in the future. Ronald Paz the service manager at this location is not a manager they should demote him to washing cars or shuttle service. I received better service from those men, then I did the manager and that's sad. Ronald is not a very good listener and is very rude. I had a issue on my rougue and they was a noise that I believe that was coming from the transmission we all know they have issues. I went for a test drive twice with him and once with the technician and he said that it was the breaks and that would fix the noise. Well, $600.00 later guess what the noise was still their. Ronald kept saying "WE FIXED THE BREAKS". I understood that but why was the noise still there after he said it would not be?. Had them keep the rougue and asked again for a diagnostic that we had originally asked for. They kept the car another day and said they did the diagnostic guess what they didn't when i picked it up. No diagnostic paper work that it passed or failed just there code check and technicians word it. HORRIBLE!!!! Returned Thursday again... Ronald was not nice or understanding kept talking over me like I didn't know what I was talking about. Still no resolution. The service advisor Blanca is also rude she doesn't have very good listening skills either and made us purposely walk back and fourth for our paperwork. I finally had it when I still could not get the diagnostic paperwork so I asked for the owner, Ronald said I need a appointment go figure so he could go to him before I could. Ronald kicked me out of Nissan because I cursed because i was so upset at the service. Or did he?, it was probably because I threatened his job when I asked for his boss. The owner called me right back and I was pleased with that. Ps. I am taking my time to write this to you because it true and frustrating. I don't want future clients to go to the same issue. IF U ARE GOING TO BUY NISSAN RUN AWAY U HAVE BEEN WARNED!!!! IF U ALREADY HAVE ONE AND ARE GOING THROUGH THIS ISSUE. COMPLAIN AND CALL CUSTOMER AFFAIRS. NO ONE SHOULD BE TREATED THE WAY I WAS WE ARE THE CUSTOMER AND SHOULD ALWAYS BE RIGHT" More

great service I bring my Leaf back every 6 months for inspection. Everyone at the Dealership is super helpful and friendly. Love them! And highly recommend them. I bring my Leaf back every 6 months for inspection. Everyone at the Dealership is super helpful and friendly. Love them! And highly recommend them. More

My first Nissan I just bought a 2015 Nissan GTR and searched the Valley for a place to perform my service needs. The service rep that helped me was Luciano. He provid I just bought a 2015 Nissan GTR and searched the Valley for a place to perform my service needs. The service rep that helped me was Luciano. He provided excellent customer service, took the time to answer all my annoying questions about my new car, and will for sure become my service rep for as long as I own this car. More

Spent 15 minutes out in the cold I had an appointment for 7 am and I got there 5 minutes early. The service advisor was already in his station but he was still having breakfast so I w I had an appointment for 7 am and I got there 5 minutes early. The service advisor was already in his station but he was still having breakfast so I waited until he finished. It was a very cold morning and I waited until 7:15 when he finally started on my car. The service lasted for a little over an hour and when I got my car back, not only was it not washed, it was dirtier than when I brought it in. There were water marks on the windshield and on the hood when it was not even raining. More

Great job! The guys did a wonderful job of diagnosing and resolving the issue. My car needed a new transmission. Even with a heavy workload and the approaching h The guys did a wonderful job of diagnosing and resolving the issue. My car needed a new transmission. Even with a heavy workload and the approaching holidays Eric, Ronald and Harry worked together to get it taken care of. Excellent teamwork!! More