Nissan of Van Nuys - Service Center

Above and beyond service When I brought my 2013 Altima SV in for service there was a replacement part that was on back order. Mike Villano reached out to me afterward to indic When I brought my 2013 Altima SV in for service there was a replacement part that was on back order. Mike Villano reached out to me afterward to indicate they had the part in and whenever it was convenient for me to bring it in he'd have it replaced while I waited. I brought it in and Mike kept his word. Additionally, they did a quick wash and dry for me. That's service. More

Great service . Kind and knowledgeable Luciano. Throughly explained all work. Spoke clearly and looked me straight in the eye. When I needed extra help getting my . Kind and knowledgeable Luciano. Throughly explained all work. Spoke clearly and looked me straight in the eye. When I needed extra help getting my rental sooner, a high ranking office person helped me out. The woman in charge of getting me the rental hustled. More

Trustworthy, fast service The price they quoted for the service was far less than other dealers becuase they knew that the manufacturer was paying for some of it due to the yea The price they quoted for the service was far less than other dealers becuase they knew that the manufacturer was paying for some of it due to the year imy car was made; other dealers did not know this, or didn't tell me about it. Luciano handled everything from the first phone call to the explanation of service in an efficient and effective manner. They took my car immediately when I arrived and had it done 30 minutes before it was promised. All the dealership employees were friendly, and the waiting area WiFi was great. I did not buy my car from them, and they still treated me like part of the family. More

Great Service Department Luciano is the best! He always remembers my name and always does a great job on my car and my husband's car. Van Nuys Nissan is so easy to deal with Luciano is the best! He always remembers my name and always does a great job on my car and my husband's car. Van Nuys Nissan is so easy to deal with and accommodating. I use the shuttle to go to and from work and they are great! I also adore Samantha in the cashier/parts area, she dropped me off at work once on the shuttle and has been a gem since! She also always remembers me. Thanks everyone! More

no charge. The light went on on the dashboard again saying low tire pressure. Because I had 2 of the batteries changed 2 weeks ago I was not happy to deal with The light went on on the dashboard again saying low tire pressure. Because I had 2 of the batteries changed 2 weeks ago I was not happy to deal with this again. However everything was checked out and a staple was found in a tire, I was not charged. However the tire store across the street from Nissan was NO help at all, they suggested new tires and I left and went to Firestone near my home. They found the staple in my tire and again there was no charge, the light as of today 3 days later has not gone back on. More

good job A++ GOOD QUALITY WORK, FAIR PRICE, GOT UPDATED EVERY STEP OF THE WAY. DID NOT TRY TO UPSALE ONLY WHAT I ASKED AND NEEDED, VERY PROFESSIONAL GOOD QUALITY WORK, FAIR PRICE, GOT UPDATED EVERY STEP OF THE WAY. DID NOT TRY TO UPSALE ONLY WHAT I ASKED AND NEEDED, VERY PROFESSIONAL More

Luciano Provides Excellent Service Luciano is on top of things and provides excellent service. The entire process was easy and he called letting me know the car was done at almost the e Luciano is on top of things and provides excellent service. The entire process was easy and he called letting me know the car was done at almost the exact time he estimated. More

Luciano is A+++ Luciano is a terrific service rep. Called me when he said he would and delivered my Murano on time. I will be back when the need arises. Luciano is a terrific service rep. Called me when he said he would and delivered my Murano on time. I will be back when the need arises. More

Not just a customer Luciano is a terrific service rep. He will treat you like a person and will make sure the work is done professionally. If he tells you it will be re Luciano is a terrific service rep. He will treat you like a person and will make sure the work is done professionally. If he tells you it will be ready on time. It will! More

Great Service I bought my 2008 Pathfinder here and have always had great service. My service service adviser Juan Cardenas was amazing. He was polite and contacted I bought my 2008 Pathfinder here and have always had great service. My service service adviser Juan Cardenas was amazing. He was polite and contacted me right away when service was completed. He made sure we left with a great experience. More