Nissan of Van Nuys

Adolfo is the greatest. He greeted me when I arrived. However, even though the staff was not busy, I had to ask for someone to assist me. When I walked in, I wasn't acknowle He greeted me when I arrived. However, even though the staff was not busy, I had to ask for someone to assist me. When I walked in, I wasn't acknowledged; the staff was either drinking coffee, laughing, or on their phones. More

Love the service Love the customer service Love the coffee Always a satisfied customer I love how they take care of my car (aka my pumpkin) coffee Always a satisfied customer I love how they take care of my car (aka my pumpkin) More

Attentive, timely, welcoming is how I would describe Gabby’s attention to the customer. Always considerate in giving you not just updates on the progress of your car but estimates in length that are re Gabby’s attention to the customer. Always considerate in giving you not just updates on the progress of your car but estimates in length that are respectful to a persons time throughout their day. More

Going to Wish Nissan is such a chore. The employees are not helpful, they are indifferent and don't seem to be competent for basic customer assistance duties. It is disappointing to say t The employees are not helpful, they are indifferent and don't seem to be competent for basic customer assistance duties. It is disappointing to say the least. I won't be back. I'd give my advisor 0 stars but the minimum your scale allows is 1 star. More

Thank you, Eric, for honesty and guidance on buying an EV6. Your knowledge and experience is noticeable. Aloha Art Ortiz EV6. Your knowledge and experience is noticeable. Aloha Art Ortiz More

Wow, wow, wow! Mr. Nazario Sanchez is the kindest, most trustworthy gentleman - and Service Advisor - one could ever meet! Such integrity and stellar customer ser Mr. Nazario Sanchez is the kindest, most trustworthy gentleman - and Service Advisor - one could ever meet! Such integrity and stellar customer service! The fact that Mr. Nazario personally inspected the car upon arrival shows that he truly cares about his clients. So grateful for the extraordinary and reliable Mr. Nazario! More

The experience was excellent, a thank you to Alex who helped me a lot in acquiring my vehicle, very well explained the details , the cordial treatment, understanding of my needs. and to his sales team wh helped me a lot in acquiring my vehicle, very well explained the details , the cordial treatment, understanding of my needs. and to his sales team who also had a friendly treatment good service. More

Nazario helped me out and assigned the best technician on the site to help and figure out why the brake light on my brand new 6k miles Frontier would not turn off, even though it turned off after 30 minutes the site to help and figure out why the brake light on my brand new 6k miles Frontier would not turn off, even though it turned off after 30 minutes waiting to be seen, they tested the truck and found out that it was a relay that was faulty. I appreciate Nazario for telling the tech to test my truck, I don’t appreciate my brand new truck having all these issues. I do appreciate the warranty that comes with the truck also, thank you. More

Everything went very well. I was waited on right away and the service only took an hour rather than two. Gabriela was very professional and courteous. The customer lounge was c I was waited on right away and the service only took an hour rather than two. Gabriela was very professional and courteous. The customer lounge was comfortable and I appreciated the coffee machine. Jesus Penaloza installed my newly purchased security cover in the hatchback--much appreciated! I will contact Gabriela from now on as my service advisor and was happy to note her cell phone is on her business card. I recommend this dealership highly. More

James was fantastic - a great communicator and was accurate when he said he would get back to me. I appreciate his excellent communication skills and the fact that he provided options. I'm also very g accurate when he said he would get back to me. I appreciate his excellent communication skills and the fact that he provided options. I'm also very grateful that the service department was able to see me so quickly. There was a young woman in the service department who was also very polite and professional. However, upon retrieving my vehicle, there was an empty Gatorade bottle on the floor of the back seat and the 2nd cashier I dealt with could use some customer service skills - like greeting and thanking the customer instead of just announcing the total and handing the over the keys. More