Nissan of Tustin

We always bring our cars here, they are awesome especially our service person Cash. He always gives us an excellent customer service. especially our service person Cash. He always gives us an excellent customer service. More

Although the staff was busy, the service was efficient. The needed part was acquired asap to complete the service. Thank you. The needed part was acquired asap to complete the service. Thank you. More

Raye was awesome and personally delivered the Armada to my house. Answered all my questions before and after the purchase. my house. Answered all my questions before and after the purchase. More

Great experience. Everyone was very helpful. Thanks to Carl Cookerly and Cynthia from auto leasing Carl Cookerly and Cynthia from auto leasing More

I have never seen a service department work as a team - the way the technicians, pets department, service advisors came together to make sure the work on my car was done the way I asked without wasting tim the way the technicians, pets department, service advisors came together to make sure the work on my car was done the way I asked without wasting time was amazing. That’s why I drive from Canyon Lake to Tustin. Thank you Tustin nissan! More

Every time I go into Tustin Nisan I am impressed by the customer service and support. This most recent service visit I was supported by Ricardo, Gil and Cash. Each one of them was great! customer service and support. This most recent service visit I was supported by Ricardo, Gil and Cash. Each one of them was great! More

Jeff Coward of the Service department did a fantastic job. I would highly recommend him to my friends. He was professional and knowledgeable and delivered on his promise. job. I would highly recommend him to my friends. He was professional and knowledgeable and delivered on his promise. More

I had never heard of The city of Tustin until my car broke down on the freeway and was towed here. Carl oversaw the work -new transmission and clutch -and kept me in the loop every step of the way. He broke down on the freeway and was towed here. Carl oversaw the work -new transmission and clutch -and kept me in the loop every step of the way. He set me up on a payment plan so I could have my car back as soon as possible and also explained the issues to me in detail. My car feels like new. More

I arrived to the Nissan at Tustin location at 7:45am. I let the attendant know I was here to service my car. Then, I told another employee that I had forgot to tell the first employee about a replacement p let the attendant know I was here to service my car. Then, I told another employee that I had forgot to tell the first employee about a replacement part. I saw the employees talking and parking my car in the customer parking. An hour passed and I asked how long more for my car to be taken in for service. The employee who had been the first I had talked to when I got to the appointment told me, you wanted to service your car? My coworker told me to park it. I asked how come you didn’t tell him I told you my car needs service. He surprisingly answered if you don’t tell the right guy then I just park it. So, I said you are telling me that you guys’ miscommunication is my fault and he said YES!. He added to go in and ask to have my car service. I was so upset but I just took a deep breath and I told the guy at the service desk what had happened. No apology, no concern for my experience was shown. At wonder what it takes for these employees to show some responsibility for their mistakes and respect for their customers. Or should I wondered if the manager running this location has the lowest customer service expectations??? Horrible experience! More

Really great service! Excellent time ! I would go back again! Rate 10 out of 10! again! Rate 10 out of 10! More