Nissan of Tustin

Every time I go into Tustin Nisan I am impressed by the customer service and support. This most recent service visit I was supported by Ricardo, Gil and Cash. Each one of them was great! customer service and support. This most recent service visit I was supported by Ricardo, Gil and Cash. Each one of them was great! More

Jeff Coward of the Service department did a fantastic job. I would highly recommend him to my friends. He was professional and knowledgeable and delivered on his promise. job. I would highly recommend him to my friends. He was professional and knowledgeable and delivered on his promise. More

I had never heard of The city of Tustin until my car broke down on the freeway and was towed here. Carl oversaw the work -new transmission and clutch -and kept me in the loop every step of the way. He broke down on the freeway and was towed here. Carl oversaw the work -new transmission and clutch -and kept me in the loop every step of the way. He set me up on a payment plan so I could have my car back as soon as possible and also explained the issues to me in detail. My car feels like new. More

I arrived to the Nissan at Tustin location at 7:45am. I let the attendant know I was here to service my car. Then, I told another employee that I had forgot to tell the first employee about a replacement p let the attendant know I was here to service my car. Then, I told another employee that I had forgot to tell the first employee about a replacement part. I saw the employees talking and parking my car in the customer parking. An hour passed and I asked how long more for my car to be taken in for service. The employee who had been the first I had talked to when I got to the appointment told me, you wanted to service your car? My coworker told me to park it. I asked how come you didn’t tell him I told you my car needs service. He surprisingly answered if you don’t tell the right guy then I just park it. So, I said you are telling me that you guys’ miscommunication is my fault and he said YES!. He added to go in and ask to have my car service. I was so upset but I just took a deep breath and I told the guy at the service desk what had happened. No apology, no concern for my experience was shown. At wonder what it takes for these employees to show some responsibility for their mistakes and respect for their customers. Or should I wondered if the manager running this location has the lowest customer service expectations??? Horrible experience! More

Really great service! Excellent time ! I would go back again! Rate 10 out of 10! again! Rate 10 out of 10! More

Very, very friendly, super polite people. We received a killer price on our new truck. We will buy another one of their fine vehicles there some day. killer price on our new truck. We will buy another one of their fine vehicles there some day. More

Recently went here for a recall service and tire rotation. Service was great! Gilbert was friendly and attentive. My car was ready earlier than expected. rotation. Service was great! Gilbert was friendly and attentive. My car was ready earlier than expected. More

Great notification responsiveness.Prompt scheduling of Great notification responsiveness. Prompt scheduling of appointment. Thorough vehicle inspection and service recommendations. Keep up the good work Great notification responsiveness. Prompt scheduling of appointment. Thorough vehicle inspection and service recommendations. Keep up the good work, Carl. Thank you very much. Regards, Zoran More

This is my second buy from Tustin Nissan. Ray our sales rep did such a amazing job. She was so knowledgeable of all the vehicles that we asked her questions on. She was super professional and her customer rep did such a amazing job. She was so knowledgeable of all the vehicles that we asked her questions on. She was super professional and her customer service was excellent. Smooth process from A to Z. Away in the Finance Department was great he went over everything and answered all questions we had. They even beat my pre-approval from my credit union. The traded in department was great as well they gave us hr best price for our trade-in So needless to say, we had a great experience buying our new car. Thank you. More