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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,213 Reviews

2,213 Reviews of Nissan of South Bay - Service Center

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October 02, 2020

Thank you Mitchell Q. You made me feel at ease. My vehicle was serviced and I did have to return the next day because a part had to be ordered. I was in and out relatively quickly each day. Thank yo More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Quintana
Oct 03, 2020 -

Nissan of Torrance responded

Hello Joy, We are happy to hear that our team member Mitch provided such a wonderful experience. We are glad he made sure that your service experience was smooth and fast. We will be sure to pass along your comments to Mitch. Thank you once again for the excellent feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2020

No matter who I work with at Nissan of Torrance I receive excellent service. Once I had an experience that was less than perfect and the team at Nissan of Torrance corrected the issue immediately. They are More

by Tisha M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Nissan of Torrance responded

Hello Tisha, Thank you for taking the time to tell us about your most resent experience. Our top priority is to provide top quality service, and we are glad to hear your visit was the case. We thank you for choosing Nissan of Torrance, and we truly appreciate your loyalty. Until next time, take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2020

Very professional! I purchased my Nissan at a F*rd dealership. They did not have the necessary equipment to address my issues. This dealership not only fixed the problem, they also provided a loaner v More

by PIGGEEBRIDGETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Nissan of Torrance responded

We are so happy to hear that our staff was able to help repair your vehicle and accommodate you with a loaner while your car was being serviced. I will make sure to pass along your wonderful feedback to Claudio. We are always happy to help should anything else come up. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2020

In all honesty I’m stuck on coming to repair my car at In all honesty I’m stuck on coming to repair my car at The Nissan Service center only Claudio as are all other techs - professional courteous - expl More

by Kids4393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudio Hernandez
Oct 03, 2020 -

Nissan of Torrance responded

Hello, we would like to thank you for your excellent feedback about our team at Nissan of Torrance. We can not thank you enough for your business. It is reviews like yours that truly keep us motivated. We are always happy to help should anything else come up. We look forward to your next service visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2020

The service rep who I worked with was great, very friendly & efficient. I was able to easily get a ride back home - thank you to the cashier. A big thank you to the tech who washed my car - it was so More

by CASSIMFLEMING80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember their names, I would like to thank the service tech, cashier & tech who washed my car
Oct 03, 2020 -

Nissan of Torrance responded

Hello, Thank you so much for taking the time to tell us about your recent service experience. Our team strives to provide excellent customer service, and we are glad that was achieved during your visit. We look forward to your next visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

Great service and great location, but depending what type of service is being done on your vehicle, could mean a very expensive repair bill, or an acceptable repair bill. Major repairs will ruin many househo More

by FOUR17PC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Oct 03, 2020 -

Nissan of Torrance responded

Hi , we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

Great customer service, people are friendly. True to their word. Honest! Glad to take my Nissan rouge to get service at Nissan of Torrance. Awesome More

by JUANGARCIA336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudio Guitierrez
Oct 03, 2020 -

Nissan of Torrance responded

Hello Juan, Thank you for taking the time to let us know how we did. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

He was over all a pleasure to work with. he catered to all my Rouge needs and called to let me know what was going on with my vehicle. Washed my car his self too take that extra help too move along once m More

by chelsea.mcclelland.cm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 03, 2020 -

Nissan of Torrance responded

Hello Chelsea, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

I’m still getting rejection letters because of one of your salesman when I let him see what an upgrade would look like. Was only for Nissan, but he put it out there everywhere. I got 10 rejection letters More

by SHEDRICKFERLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Nissan of Torrance responded

We are extremely sorry to hear about your experience. We would like to get a better understanding; f you are willing to elaborate, we would love to help. My contact information is 310-536-4000 x2249 or for a quicker response contact me at ereyes@ntnissan.com. I truly look forward to resolving this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 29, 2020

Manny was a get help. His so understanding and very patient with you. He explains everything to you and makes sure you understand. Amazing customer service. More

by ROSARIA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 03, 2020 -

Nissan of Torrance responded

Hello Rosaria, Thank you for taking the time to tell us about your recent service visit. We are happy that Manny provided the top quality service Nissan of Torrance strives to provide. Our customers are always our top priority. Should you need anything in the future we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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