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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

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September 15, 2020

My service person is honest and great very Knowledgeable, does not talk me into things the car does not mean look out for my safety and best interest he’s an asset to your company I believe his name is Claud More

by QCARYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Nissan of Torrance responded

Hi Qcaryn, Thank you so much for your positive comments about Nissan Of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Friendly, but it takes too long to get a simple oil change. You would think with an appointment it wouldn’t take over two hours. More

by Joeferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Sep 24, 2020 -

Nissan of Torrance responded

Hello Joe, We are disappointed to hear that the service took longer than expected. We will use your comments to refine our efforts to improve our service. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Brought in our car for a simple oil change and tire rotation. Mechanic left oil pan plug loose, which caused car to leak oil in our new driveway. Plug was only finger tight, didn't even feel like a wre More

by KJFMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent experience. Our Technicians are trained to inspect what they expect and we are very sorry that your visit was not the case. We are not sure if you made anyone aware of your recent experience, but we ask for the opportunity to turn your experience around. If you would like to give us a 2nd chance, please let us know by emailing us at ereyes@ntnissan.com Unfortunately based on your user name I can not look you up in our database. If you decide to email, please include your full name and a contact phone number. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Everyone is very friendly and polite, Manny from the service department helped me with my car and he is amazingly professional and efficient. Overall a nice dealership More

by ORFLINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Sep 24, 2020 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Buen servicio buen trato muy amables Muy atentos Buen servicio buen trato muy amables Muy atentos cordiales si tengo que recomendalos lo hago el servicio fue rapido y muy bueno y eficas gracias m More

by CARCAMPOS2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hola, gracias por sus lindos comentarios, Le agradecemos sus comentarios tan positivos. Aqui estamos para lo que se le ofresca.

September 15, 2020

Arrived at the dealership for my scheduled oil change appointment. I was advised to leave the keys in the car, sit in the waiting room and someone will come over to assist me. I sat patiently for 1.5hrs, More

by Lindsay Holliday-Navas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Sep 24, 2020 -

Nissan of Torrance responded

Hello Lindsay, We are disappointed to learn of your recent service experience. I am not sure what fell through the cracks nor will I make excuses for our failure to provide you with anything less than an excellent experience. I sincerely apologize for providing such a poor experience, and ask that you please give us the opportunity to prove that we are worthy of your business and that our reps really do strive to provide excellent customer service. If you are willing to give us that opportunity please reach out to me via email at ereyes@ntnissan.com. I will make sure we make up for our mistake. I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

It was wonderful . I have been there quite a few times in the past few years and this is the best i have been treated . More

by RENDNELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio
Sep 24, 2020 -

Nissan of Torrance responded

Hello Rendnelo, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Great customer service. Great professional with dealing with my maintenance services needed for my car. Would definitely come back to get service done. Great overall. More

by sii90250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Good service easy to get in location and clean employees are friendly and good service I alway come to this location since I have my Nissan More

by Phussadee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Nissan of Torrance responded

Hello Phussadee, Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Mitch was a great help. Made everything run smoothly. Service was done in a reasonable time. I appreciate how they handled everything with covid 19. More

by JOSHUALIMOSNERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchel
Sep 17, 2020 -

Nissan of Torrance responded

Hi Joshualimosnero, We're so happy we were able to help you out! Your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

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