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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

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September 16, 2020

The service representative, Mia at Torrance Nissan, was very nice. She kept me abreast of the status of my vehicle. Unfortunately, I was going to be charged for the car rental and I made it clear that I More

by KP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia
Sep 24, 2020 -

Nissan of Torrance responded

Thank you for providing this feedback regarding your service visit. We completely understand that transparency is extremely important. We have used your comments to ensure this doesn't happen again. Thank you once again for your feedback, we hope to be of service in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Car service was excellent and professional. The person that attended me was courteous and knowledgeable of his work service. Great customer service of this place. More

by Dan O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello Dan , We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Well organized and great customer service along with support. Family friendly, guarantee to satisfy customers concerns and needs. Service overall is a 10 out of 10 More

by Dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Claudio
Sep 24, 2020 -

Nissan of Torrance responded

Dj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Appointment created long line. After checkin for A/C work Uber was called never showed used my own lift home. When A/C service “complete” got home and cabin filters not changed. Next day when back and servic More

by MATEOZEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Sep 24, 2020 -

Nissan of Torrance responded

Hello, Thank you for taking the time to tell us about your recent experience. We apologize for the Uber and for the work performed on your vehicle. Unfortunately Uber has caused us a lot of customer issues, due to cancelling rides and not alerting us; we are now using Lyft as they have proved to be more efficient. As for the service performed, we are sorry you had to come back, but are glad to hear that our Service Manager rectified your concern in a professional manner. Thank you once again for your feedback, we will work on improving, so this does not repeat itself. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

I found the employees of the dealership were both courteous and willing to assist in the customers needs to meet their personal satisfaction and concerns. More

by Robert S. Willis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Blac and Chris
Sep 24, 2020 -

Nissan of Torrance responded

Hello Robert , We' are glad you had such a wonderful experience at Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Was quick, fast and efficient. Could be less pricey, but I guess the price matches the service. All good. No complaints so far. They even offered me uber drop off. More

by SID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Poor service. No info given for how long oil change would be (2 hrs, btw). When the oil change was done, I had to wait an additional 30 minutes bc they failed to tell me my car was being washed, which was no More

by JACKY.RASCHILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Blas
Sep 24, 2020 -

Nissan of Torrance responded

Hello Jacky, Thank you for telling us about your recent experience. We are disappointed to hear that you were not satisfied during your recent visit. Unfortunately we have been very short handed, and we should have done a better job at communicating that and accommodating your needs maybe offering a ride so that you wouldn't have to wait around for so long. We understand that being short staffed is not an excuse and we sincerely apologize. We know the importance of communication and transparency and I am sorry we lacked both. We hope you're willing to give us a 2nd chance. If you wish to further discuss, please contact me via email at ereyes@ntnissan.com Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Service was fast and easy. I made an appointment for Oil and filter change. This was my first time having service here and I was very satisfied. They even washed my car. More

by MRSB4KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Nissan of Torrance responded

Hi Mrsb4kb, Thank you so much for your positive comments about Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Awesome customer service and explained everything I needed for my car. Also kept in touch on what service that I needed for and what recommendations I needed. Would always bring my car to get service h More

by REICROWN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Sep 17, 2020 -

Nissan of Torrance responded

Hi Reicrown6, We are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Good service, pretty friendly staff. Clean facility. Could’ve updated the service sticker but that’s a minor detail. Everything else was good. Will return. More

by JSIXX73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Nissan of Torrance responded

Hi Jsixx73, Jsixx73, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We will definitely bring the sticker up during our next service meeting, to ensure, it does not happen again. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager