Nissan of Thousand Oaks - Service Center

Fabian is great he's doing his best to take care of me, hoping that this part that they're going to replace we'll take care of the problem. Little disheartening that a brand new vehicle already needs this hoping that this part that they're going to replace we'll take care of the problem. Little disheartening that a brand new vehicle already needs this kind of repair More

Excelente help with information about the mechanical work and friendly manners, happy to deal with her and friendly manners, happy to deal with her More

Was very friendly and kind, helpful and ready to assist. Thank you for everything that you do. Thank you for everything that you do. More

It was confirmed we needed a new part and if it comes in time of the next appointment we scheduled, she would let us know. I got a confirmation text about our upcoming appointment. Didn’t hear anything abou time of the next appointment we scheduled, she would let us know. I got a confirmation text about our upcoming appointment. Didn’t hear anything about the part not coming in. So we came in for our appointment and it was a different person not knowing anything about the new part. After looking information up, he stated that he found the information about replacing the part, but the part wasn’t delivered. Wasted a day and the mileage for nothing and still have yet to hear if the part has been delivered. It’s been almost 4 weeks. More

Maintenance Department seemed more interested in selling us a new vehicle than repairing the one we brought in. us a new vehicle than repairing the one we brought in. More

Quick and efficient recall performed on our vehicle. Service was available next day and the repair took less than 4 hours. Service was available next day and the repair took less than 4 hours. More

Very professional and caring service. Great work. Clean facility and wonderful customer lounge. Location close to other businesses. Great work. Clean facility and wonderful customer lounge. Location close to other businesses. More

A pleasure- especially friendly and helpful. Made sure I was comfortable while waiting, and kept me informed Made sure I was comfortable while waiting, and kept me informed More

Thank you for your help and communication is appreciated. Fast service and pleasant service representatives. Fast service and pleasant service representatives. More

Pleasant and professional experience. Very nice waiting area and great coffee selection. Staff very friendly Very nice waiting area and great coffee selection. Staff very friendly More