Nissan of Streetsboro - Service Center

First off, the fact that you removed my original complaint on this site because of WOKE pronouns indicates to me your lack of customer service. Because of that unprofessional response on your part. complaint on this site because of WOKE pronouns indicates to me your lack of customer service. Because of that unprofessional response on your part. You need to go out of business because you lost the sole purpose if surviving as a business. My service appointment turned into another disaster at your dealership: . • I arrived at 11:00 because of traffic issues on RT14. • Handed over my keys and was asked told to go wait in the waiting room. • I needed a simple 15-minute oil change. • The customer service rep suggested a tire rotation, I guess, please hurry. • After waiting for an hour, I went out to the garage area. • No one was working, no one was anywhere to be seen. • My car was sitting in line to be next for something. • OK that’s it, I asked for my keys so I can leave. • The person at the desk, came to my SUV next to the steps • They asked me to walk to the far end of garage to the overhead door. • They would bring my SUV down. • I did not appreciate that request at all. • I have a bad back and wear a back brace 16 hours a day, walking is very painful. • They finally brought the car and told me to drive over the hose so the door opens. • I did as I was told and left. • Unfortunately to hood was popped up and started shaking on route 14. • I had to pull over quickly into Home Depot to reset the engine hood. • So, let’s do this, erase all information you have about me in your computers. • Do not expect me to return to your dealership. • I am going to dump the Rogue NISSIN I own in the spring • Its time I find a different vehicle, from auto maker from a dealership • I will not patronize WOKE AGENDA and your lack of customer service clearly indicates you will eventually be out of business soon. You're a disgrace to the Nissan corporation for what you are doing to your customers. More

Disappointing. After being a loyal customer for over six years, I will likely never return to the Service Department at Nissan of Streetsboro. This was not a “one o After being a loyal customer for over six years, I will likely never return to the Service Department at Nissan of Streetsboro. This was not a “one off,” a single instance, or a single point of failure. Due to department-wide incompetence, I’m unsure why I should trust them to maintain my vehicle, compensate them at “dealership rates” for the mediocre service, and I lost confidence that my vehicle’s reliability improved following my visit there. During my latest visit, it took 1.5 hours (with no one in the waiting area) to perform an inspection and assemble an estimate. Then, it took another 2 hours to replace the battery. When asked if my vehicle was ready, I was informed that it was being “test driven.” This is a V-8, gasoline powered vehicle. A test drive for a starter battery? Additionally, throwing salt in the wound is a $28 “shop supplies” charge, for an inspection and battery swap, followed by a $17 “convenience fee.” All of this and no car wash, apologies for the delay, etc. Again, I will not return due to the lack of regard for my time and the dissatisfaction with their customer service. More

There is a bunch of liars in their office. I have sold my car to them on 23 of November 2020 and they did not transfer payoff money to the finance organization until 27 of January 2021 so I had to pay one mo car to them on 23 of November 2020 and they did not transfer payoff money to the finance organization until 27 of January 2021 so I had to pay one more month already not being an owner of the car. Eventually they paid off lower price than it was in the agreement! Also I will add that during these 2 months they kept ignoring all the calls and messages just providing their f**king customer service contact and fake apologies. And of course customer service didn't answer to our calls...Don't make a mistake! Don't have a deal with this garbage! More