Nissan of Staten Island - Service Center

I don’t normally write anything for reviews but I had to come on here and give a shout out to Robert Ayers. I was visiting from Delaware in my new Nissan Altima I purchased 2 weeks ago. Unfortunately, I hit come on here and give a shout out to Robert Ayers. I was visiting from Delaware in my new Nissan Altima I purchased 2 weeks ago. Unfortunately, I hit a pothole in Jersey and damaged my tire. Robert was empathetic towards the situation and called (what it seemed like) everyone he knew to see if I would fall under any warranty. I still ended up paying for a new tire, however, I was more than willing because of the effort, service and professionalism Robert had. He was determined to take care of me. Would definitely recommend this place to anyone as a result of Roberts diligence. Thank you again Robert! (FYI, the manufacturer ended up reimbursing me for the tire per Roberts recommendation) More

There is no way on god's green earth this dealer has a legitimate rating. If you want to get ripped off go to Nissan of Staten Island. If you want horrible customer service go to Nissan of Staten Island. legitimate rating. If you want to get ripped off go to Nissan of Staten Island. If you want horrible customer service go to Nissan of Staten Island. If you want to be treated like a mark instead of a customer go to Nissan of Staten Island. These people are not to be trusted. More

Mr. Carreon is professional, knowledgeable and took the time to follow up to for any additional repairs I may need. time to follow up to for any additional repairs I may need. More

I needed to do an oil change, inspection, fix an open recall issue. I called them, and booked an appointment to drop the car off. Met Robert who told me that they will give me a call when they finish wor recall issue. I called them, and booked an appointment to drop the car off. Met Robert who told me that they will give me a call when they finish work on the car. Robert was so friendly, and nice. Eventually I received a call that the work was done and the car was ready for pick up. When I arrived Robert told me that they need to order parts to fix the open recall issue, once the parts arrive they will call me. Other work that I needed to do was done nicely. I highly recommend dealing with them, and shout out to Robert for being friendly, and proving great customer experience. More

I have been dealing with Cecilia Sterlacci for about 26 years now she is the best person to deal with I wouldn’t want anyone else to help me. She’s up front and tells you the truth. If I have to rate her a years now she is the best person to deal with I wouldn’t want anyone else to help me. She’s up front and tells you the truth. If I have to rate her and if 10 was the highest I’d give her an 11. More

Somiah was great. She took care of the entire process smoothly. Very Happy with the experience. smoothly. Very Happy with the experience. More

Way to long for repair didn’t do what supposed to and changed license plate frame to their own changed license plate frame to their own More

It was an absolute pleasure to deal with SI Nissan service Dept prompt curteous service service Dept prompt curteous service More

Service department is a scam. Had $3000 worth of work done and had car returned with broken front seat Never even got to drive the car away. Manager offers 15% to repair the seat stating was a known iss done and had car returned with broken front seat Never even got to drive the car away. Manager offers 15% to repair the seat stating was a known issue with the car. Had the car for 2 days and didnt notify me of broken seat during that time. If they had notified me of the issue ahead of time things could be different. However to just shrug your shoulders and say not my fault is unacceptable.Took no accountability for his shop and showed no customer service ability in trying to find a reasonable solution to a problem caused in the shop. Nissan will never get another dime from me again. More

Excellent service quick and easy process. The staff was very knowledgeable and courteous. They made my repair experience a very easy process. I would definitely use them again very knowledgeable and courteous. They made my repair experience a very easy process. I would definitely use them again More