Nissan of St. Augustine - Service Center

service advisor Great service department always pleased with the help and the free car wash very knowledgeable staff clean waiting area and always clean refreshment a Great service department always pleased with the help and the free car wash very knowledgeable staff clean waiting area and always clean refreshment area and restrooms More

The sevice was fast and friendly. Cynthia was very knowledgable about my vehicle.She made the many visits worth making many more. I tell all my Nissan friends to ask for her. knowledgable about my vehicle.She made the many visits worth making many more. I tell all my Nissan friends to ask for her. More

Less than a year ago, I bought a 2012 Nissan Sentra from Nissan of St. Augustine. Worst mistake of my life. The first part of this nightmare began when I got a call from the loan company of my trade-in vehi Nissan of St. Augustine. Worst mistake of my life. The first part of this nightmare began when I got a call from the loan company of my trade-in vehicle that Nissan of St. Augustine had not paid the vehicle off and now the pay off was more; spoke with Pam the manager and the title person and who were both rude and told me that they had to wait for their money before they could pay off my vehicle. A month after that, the transmission started making a loud grinding noise at 30mph when the motor is cold loud enough that people in the vehicle next to me or on the sidewalk can hear it; I've been told that this is normal. When I have to slam on breaks, the brakes make a grinding noise and the brakes lock up for 10-30 seconds. The driver side power window has also starting having problems not going up and down. The Service Manager Jimmy Campanaro is condescending and flat out lies; he tried to tell me that small vehicles make more noises because there is less room for the noise to travel. This car makes more noises that any old vehicle I have ever been around and I can't get rid of it or get it fixed because the minute I drove it off the dealership lot I became $6900 upside down on this vehicle. James the salesman is unprofessional; he has not contacted me at all since I bought the car except in an attempt last week to sell another car and then had me drive 2 hours acting as if they would service my car and fix the problems. Once again.....nothing got fixed. Don't ever go to this dealership or buy a Nissan and if you are already there get up an run as fast as your legs can carry you. More

Brought my car in March to be serviced and had some questions regarding the vehicle. to be fair, i did not buy the car at this dealership. They did not have the vehicle I was looking for and their pric questions regarding the vehicle. to be fair, i did not buy the car at this dealership. They did not have the vehicle I was looking for and their prices were higher than other dealerships. I am writing this review now because of the "friendly follow up call on my cell I received 7 months later. The girl wanted to know why I wouldn't come back? Well, 1. The attitude of the sales manager and her employee on the Mon morning I had the appt. was horrible. 2. they could not answer ANY questions I had about my car. They were just plain stupid. I asked what the sensor was on the dash and neither her or the guy working with her knew. What? You don't know about the nissan Pathfinder and you service these cars? 3. I brought it in for a couple of issues, non of which I can remember right now and they couldn't handle any of them. Also asked the guy if the hard steering was normal and he didn't even test the steering wheel. 4. No one ever called me to let me know the deflector or the paint that I ordered came in. I actually was appalled at the bad attitude these people had. It is apparant that they are extremely unhappy at their place of employment and it reflects in their demeanor. I went from there to Coggin Nissan at the Avenues and I have never been happier. It's like a different world there. The dealership is much larger and the service department is awesome. They are definitely happier, they keep most parts on hand and they installed my bug deflector, gave me FREE touch up paint and even got the waterspots off my windows for practically nothing. i bought a Weathertech liner for the back of pathfinder and when it came in - he actually refunded me some money because they charged me too much initially. Just had an oil change there last week and they couldn't be nicer! AND... I didn't buy my car from them either! Don't go to St Augustine Nissan for service. More

Nissan of St. Augustine do anything to sell you a car, but once there's a problem with the car, they run you in circles and do not want to take care of the problem. We had to go to another Nissan dealer w but once there's a problem with the car, they run you in circles and do not want to take care of the problem. We had to go to another Nissan dealer which did fix the car by replacing a manufacture defect, when St. Augustine refused to even look for the problem on multiple occasions. If you're looking for a Nissan, I recommend going to Daytona or Universal in Orlando, whom are both very professional and seem to care for their customers. Beware, do not buy your vehicle in Lighthouse St. Augustine Nissan. Nissan also damaged part of the door panel interior. We were so disappointed that we did not even complain of the damage, we just wanted our car out of there. More

I bought a 2011 Altima from this dealership on Wednesday, April 25, 2012, still under factory warranty with only 31,000 miles on it. On Friday, April 27, 2012 my brakes started squealing so I called and told April 25, 2012, still under factory warranty with only 31,000 miles on it. On Friday, April 27, 2012 my brakes started squealing so I called and told them about it. Took it back in on Saturday, April 28, 2012 and was told by the Service Department Manager that I would have to pay $250 to have the brakes fixed. I said no because I just bought the car three days ago. Well after two weeks of back and forth, they finally fixed the brakes. In the meantime, I also talked to them about the fact that I only got one key to the car and was told that they could contact the previous owner and find out if the he or she still had the other key. I finally called back again on Thursday, May 17th to find out who the general manager is and was told that his name is Todd. Well I called Todd on Thursday, Friday, Saturday and again Monday, May 21st leaving messages each time but of course I have never talked to Todd because he's always in a meeting. I finally talked to someone else and was informed that I would have to pay $200 for a new key to be given to me for my car because this is the dealership's policy. None of this makes any sense to me. This is the sorriest dealership I have ever encountered. Even buy here pay here dealerships give you a second key free of charge. Nissan of St. Augustine seems to go out of their way to make you pay more money for the things you need for your vehicle and it doesn't matter to them if it's bad business. I cannot recommend this dealership to anyone and neither should anyone else. If you really want a Nissan, find another dealership and avoid Nissan of St. Augustine. More

Where do I start? Ok,I took my car to the dealership because I had a check engine light on. Phillip greeted me and asked me what was going on with the car. My car was running fine but the light was on. because I had a check engine light on. Phillip greeted me and asked me what was going on with the car. My car was running fine but the light was on. After one hour (I had an appointment), Phillip came to me and said the problem was a catalytic converter. I asked him do I need to take care of this today and he said it will do a lot of damage to the car if I didn't do it right away. I said then lets do it. Phillip said it would cost $932 and I had to pay this before he can order the parts. I paid the $932, I thought the price was a little high but this was a dealership with factory parts. As I was paying the money the woman told me that the total was going to be $1200. I asked why so much and she said that the original price did not include the labor. She said I could pay for just the parts. I went back to Phillip and asked him about the extra cost. His answer to me was they do not include labor when they give an estimate. Before I left the dealership, I decided to get a second opinion. I asked for my money back and I was told there would be some fees and I would only be getting $827 back. At this point I was not happy at all. I went to the service manager and he told me that there was some charges for diagnostic purposes. He pretty much blew me off. I left the dealership with a sour taste in my mouth. I brought my car to a local repair shop and I was told that there was a bulletin out that said, to update the ecm before you replace the converter. At this point I called the owner of the dealership (who was very nice), he told me that the service manager would call me back. When the service manger got back to me I asked him about the update and he told me that they always do the update after the converter was installed. The bulletin in question says that you must update the ecm before the work was done. And most cases the problem will be fixed. I took my car to Coggin at the Avenues and the service manager told me that the update was performed, and my car was fixed. I saved over $1200 because they did what was supposed to be done. The moral of the story is "Stay away from this dealership at all costs". More

I have a 2009 Armada LE. This is my 8th and FINAL Nissan. In 15 years of owning only nissans, I have watched their quality go staight to hell. This $55,000 Armada is the LAST nissan for me. nissan of St. In 15 years of owning only nissans, I have watched their quality go staight to hell. This $55,000 Armada is the LAST nissan for me. nissan of St. Augustine has the WORST "service" department I have ever experienced in 30 years of owning cars. I have been in there over 7 times in 18 months. The big problem was their SABOTAGE of a multiple valid warranty claims, which I will explain in a moment. On the 7 occasions I had to use them for a simple oil change, or warranty work, here is what happened. The oil changes were exactly that: an oil change. They filled the washer fluid with - water. They did not check a single thing on the so-called 21 point checklist. They did not check the wiper blades, which were ragged. Ignored a simple cleaning of one crusted battery terminal. On all 3 oil changes and nothing else was checked! But the REAL problems arose with warranty work - TIP: if you need warranty work: RUN from this dealer. They will do everything possible to SABOTAGE your warranty claim, even though it is valid. I had tremendous rust inside and outside of this defective sled, even in the headrest stems. The wheels are heavily pitted. My right side mirror broke because it had a defective mirror frame. This dealership told Nissan it was "typical wear and tear", a flat out LIE. The clown who runs the "service" department told me that I need to >>> wash my car every day to prevent rust, as I live within 1 mile of the beach <<<. I asked him: "should I also wash my cheap chrome headrest stems every day, which are totally corroded??" He gave me a dumb stare, as he knew his comment was purely imbecilic. On one occasion they told me a part was in for repairing my SUV. I made a Saturday appointment. I was there 90 minutes waiting for the work to be done, when they told me : "oh sorry - the part is not here." They wasted my Saturday morning. On the two occasions on which they actually did do warranty work - they failed to reassemble the parts on the seat and a mirror, so they do not work properly. In other words, they also have incompetent techs working on cars there, who fail to check their own work. I have caught them lying tome about exactly what work need to be done The Another occasion, it took over 40 minutes just to get the bill and check out. The last time i was there, they refused to give me the warranty invoice,and said we will mail it to you. That was 6 weeks ago. They never did. When Parker owned this dealership, it had NONE of these problems - now it has gone to hell after being sold. Bottom line, they are INCOMPETENT and the owner could care less about us, the customer. I asked him for a call. The dealer owner does not care about Customers, as he totally ignored me. Consumers - GO ANYWHERE but AVOID nissan on St. Augustine to buy or maintain your vehicle!! And remember - nissan uses cheap metal, cheap leather, and parts in their cars, which they did not do 8 years ago. If you want an import from an Asian country, get a Hyundai or Toyota or Honda, even a Kia. Nissans are now: J-U-N-K. More