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Nissan of St. Augustine - Service Center
St. Augustine, FL
228 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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228 Reviews of Nissan of St. Augustine - Service Center
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March 27, 2021
Speedy but poor service. Service center agents are cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There wa cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There was no apology or sense of urgency to fix anything. The issue on my vehicle is still not fully resolved after 2 visits, but since they don’t care about it being fixed I won’t be returning. More
by b.m.evans019
Employees Worked With
Marvin Dames, Ryan Neville
July 30, 2020
Excellent Service! Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back f Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back for sure! More
by JERE BROWN
Verified CustomerEmployees Worked With
Ryan Neville
July 28, 2020
Service was normal/fine as usual. DISPLEASED THAT EMPLOYEES WERE NOT WEARING MASKS INTERFACING WITH THE PUBLIC, very disappointed that masks would not be required. EMPLOYEES WERE NOT WEARING MASKS INTERFACING WITH THE PUBLIC, very disappointed that masks would not be required. More
by GAIL_PREMER
Employees Worked With
Marvin Dames
July 27, 2020
Excellent customer service The customer service is always good at this dealership. They greet me with a smile and a polite hello. The man who worked on my car was done servici The customer service is always good at this dealership. They greet me with a smile and a polite hello. The man who worked on my car was done servicing and checking my car within a short length of time. More
by CMOSS15286
Employees Worked With
Clayton Fields, Ryan Neville
July 25, 2020
Fast, Friendly and Professional As always, treated well from arrival to departure. Came in for 30K service and Recall maintenance on my Murano. Appreciated the social distancing but As always, treated well from arrival to departure. Came in for 30K service and Recall maintenance on my Murano. Appreciated the social distancing but surprised no one was wearing masks...which has been the standard in doors most everywhere. More
by DUEWELJ
Employees Worked With
Marvin Dames
July 25, 2020
Super happy with the level of service I received. I was on vacation and your service department got me in and out in the same day! Marvin in the service department was friendly and quick to have his depar on vacation and your service department got me in and out in the same day! Marvin in the service department was friendly and quick to have his department analyze the problem. They replaced a transmission control module, battery and serviced a recall all in the same day. Thank you for providing excellent service. More
by SUSIEFULLERFITNESS
Employees Worked With
Marvin Dames
July 24, 2020
Service Department I always have a good experience when I bring my car in for service. Everyone in the service department is so friendly and they explain everything they I always have a good experience when I bring my car in for service. Everyone in the service department is so friendly and they explain everything they’re doing and don’t try to do things that aren’t necessary. Cynthia and other members of the department are why I keep coming back. More
by CMH02
Employees Worked With
Matthew Holloway, Cynthia Benefield
July 23, 2020
Excellent Service Went in f to have warranty work completed. Service people are always nice and friendly. Serviced quickly and came home with a washed and clean car! Went in f to have warranty work completed. Service people are always nice and friendly. Serviced quickly and came home with a washed and clean car! More
by ROBYN
Employees Worked With
Ryan Neville
July 23, 2020
Marvin and Cynthia are the best, I was in and out in 30 min. Plus my car was washed, very efficient in time management thanks min. Plus my car was washed, very efficient in time management thanks More
by BRYANWOLOSYN
Employees Worked With
William Barnes, Eric Cortez, Cynthia Benefield, Marvin Dames, Mike Figueroa
