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Nissan of San Juan Capistrano
San Juan Capistrano, CA
264 Reviews
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Showing 264 reviews
May 26, 2023
Salesperson: Parker Manager on Duty: Hector I had a very positive experience with Nissan SJC. Initially, I inquired on a used vehicle - and upon calling the dealership I was annoyed when they mentioned very positive experience with Nissan SJC. Initially, I inquired on a used vehicle - and upon calling the dealership I was annoyed when they mentioned about the addendums. Considering it was a cheap vehicle (advertised for $12.5k), I didn't think I'd be getting a good deal. About a week has passed, and Parker followed up again. I recapped our conversation from the week prior - and advised I'm seriously interested and will purchase the vehicle if he can provide me some true numbers. I then spoke with Hector, and we came to a deal prior to me visiting the dealership. I've purchased over 40 vehicles in my lifetime (check out some of my other reviews). Regarding my purchasing experience with Parker & Hector, I would hands down purchase from this dealership again. Prior to this, I've established a relationship with my Ford dealership for the past few years (purchased/leased 7 Fords in 6 years), but since the pandemic they've become greedy - and no longer care for loyal customers. Growing up, my parents had Nissans & Infiniti (280Z/280ZX/300ZX Z31 & Z32/Murano/Juke/Rogue/FX35) - so I'm familiar with the brand and with the way new car prices are going, I wouldn't mind considering another Nissan for my family's next vehicle. More
by Kevin
Employees Worked With
Parker, Hector
December 06, 2022
I purchased a vehicle on december 22 and walked out very happy, not only because of the great deal I got, but because of the great treatment I received.I strongly recommend to every person to purchased a ca happy, not only because of the great deal I got, but because of the great treatment I received.I strongly recommend to every person to purchased a car there More
by jtheonerod
Employees Worked With
Aston
May 25, 2022
I travel a lot for work and recently purchased a Nissan Rogue from NISSAN OF SAN JUAN CAPISTRANO. I BUY A NEW CAR EVERY 2 TO 3 YEARS AND ALL I CAN SAY IS THIS HAD TO BE THE BEST EXPIERENCE EVER. I WOULD DE Rogue from NISSAN OF SAN JUAN CAPISTRANO. I BUY A NEW CAR EVERY 2 TO 3 YEARS AND ALL I CAN SAY IS THIS HAD TO BE THE BEST EXPIERENCE EVER. I WOULD DEFINITELY BUY A SECOND NISSAN JUST TO HAVE THE OPPORTUNITY TO WORK WITH A DEALER LIKE SAN JUAN CAPISTRANO NISSAN. MOE, BRIAN AND THE SALESMEN STU WERE GREAT! THANKS LOVE THE ROGUE More
by Dino Ricci
Employees Worked With
MOE AND BRIAN, David Farias
February 18, 2022
Super shady experience with Nissan of San Juan Capistrano. I won’t put their names but we dealt with 3 people — a sales guy, an appraiser, and a manager. We had a car we were considering selling a Capistrano. I won’t put their names but we dealt with 3 people — a sales guy, an appraiser, and a manager. We had a car we were considering selling and we put the VIN into multiple car sites just to see what price we would be offered. The sales guy from Nissan of San Juan Capistrano reached out and asked what price we wanted. I told him and he said “The notes look good on your car. I think we would want it. Why don’t you bring it by and see what the appraisers say?”. I never responded but he was persistent and kept coming at me via text to get me to come in. I said this “I’m just afraid if I come in and spend time to have it appraised the guys are just gonna low ball me anyway once I’m there. I’m good for it if $24,500 is realistic for you guys but I’m not too interested if you’re just gonna tell me $18K when I’m there. It’d be a waste of my time…” to which he responded “We won’t low ball you.”. Of course, we we had wasted about 30 minutes of our day with the appraiser and him going back and forth with the manager. We wanted to speak to the sales guy but the appraiser said his job was solely to get us to the lot and that he has no decision-making power when it comes to price. Overall, it just seemed like an unethical way of doing business — getting us to come in when we had voiced our hesitancy to waste our time if we would be low-balled and being told via text that we would not be low-balled. We will not be doing business with Nissan of San Juan Capistrano ever again and hope this review will help you make a sound judgement if you are considering buying or selling a car through this dealership. We had an unfortunately negative experience overall. More
by blake.lundquist
Employees Worked With
David Farias
August 09, 2021
In May 2021 I purchased a brand new Nissan NV 2500, what a mistake! I purchased the vehicle new from Downey Nissan in California. The dealership was atrocious, I went to the dealership and later made an off a mistake! I purchased the vehicle new from Downey Nissan in California. The dealership was atrocious, I went to the dealership and later made an offer that was accepted via text. When I got to the dealership it was a whole nother story, they tried to force backup Nissan funding on me when I was financing and pre-approved through my credit union and only needed a purchase order. They insisted on financial information and then tied to charge a different price if I financed through a third-party rather than Nissan financing. They concealed the uplift promotion from Nissan Corp. And said they only offer that to a Selected Few. What should have taken half an hour on my second visit ended up taking hours! They were relentless on the Nissan financing! Horrible experience! I wish the story ended there but it does not. It was time for my 5,000 my oil change and I also caught a nail in a tire, (my fault) I also wanted to report three minor warranty issues. After the bad experience with Downey Nissan I decided to take the vehicle to another dealership, Nissan of San Juan Capistrano was closer to me anyway. They inspected and then took pictures of my vehicle, I dropped it off and went to have breakfast. I am meticulous with my new vehicle and know every inch of it! Upon pickup of the vehicle I noticed that it had a paint chip over the bumper and the body paint and after closer inspection noticed chipped paint at Hood Edge, scratches to the rear bumper the rim scraped in several spots and grease marks near my Jack that they had to use for the tire repair. Some additional marks under the hood that I can't be sure about. I reported the damage and I was told they would check it out at the next service of which I prepaid for 3, and won't be using due to the damage! The vehicle had major issues since delivery, loose steering so loose that in the wind you practically lose control of the vehicle. Cracking paint at roof likely caused by misalignment of box. And horrible gas mileage 10 to 11 miles per gallon in an unladen NV 2500 s, 4.0, 5 speed Auto. Nissan has started a claim, but I'm not very optimistic? Offered to sell the vehicle back for safety purposes but they seemed hesitant. I have owned two previous Nissan's and was very happy with over 300K on each. Not the way a new car purchase experience should be! Now I have to spend my time to repair a new Nissan? I will NEVER purchase another Nissan! More
by tbro
Employees Worked With
Angel Pina
March 03, 2020
Deplorable Would not buy another car from this bunch of clowns, deplorable attitude and nothing more than the usual second had car outfit that makes you feel lik Would not buy another car from this bunch of clowns, deplorable attitude and nothing more than the usual second had car outfit that makes you feel like you need a shower after the visit. Paul Scott, is a prime example of the limp handshake second hand car sales person! More
by Jeremy Lawrence
Employees Worked With
Paul Scott
November 24, 2019
Great customer service. Dropped in for oil change and multipoint inspection. Evan and the crew quickly serviced car to my satisfaction. Also detailed the car and returned it clean as new. multipoint inspection. Evan and the crew quickly serviced car to my satisfaction. Also detailed the car and returned it clean as new. More
by Jeffrey
Employees Worked With
Evan
November 23, 2019
Gary and Evan are the best service duo in all of Nissan. Thorough, communication is great, folloe through was fantastic and my Murano was delivered to me cleaner thank when I brought it in! Thanks guys!!! Thorough, communication is great, folloe through was fantastic and my Murano was delivered to me cleaner thank when I brought it in! Thanks guys!!! More
by Jterrence
Employees Worked With
Rvsn, Gary Linendoll
