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126 Reviews of Nissan of Sacramento - Service Center
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May 03, 2024
Brought my Nissan XTerra for a manufacturer’s recall. Great communication throughout the process. They set expectations from the beginning on how long my vehicle would take. Great communication throughout the process. They set expectations from the beginning on how long my vehicle would take. More
by ebanayat
Employees Worked With
Liu
October 28, 2023
We had been long-standing patrons of Nissan of Sacramento until our experience yesterday. We own a hybrid Nissan Rogue that recently displayed its engine light. After scheduling an appointment, we were given until our experience yesterday. We own a hybrid Nissan Rogue that recently displayed its engine light. After scheduling an appointment, we were given an initial quote of $195 for diagnostics. Upon our arrival at the dealership, Chris Collier greeted us. Upon discovering that our vehicle was a hybrid, he promptly stated that the diagnostics for such cars were more intricate, justifying a price of $390, double our initial quote. Baffled by this sudden price change, we deliberated our options. I approached Chris again for clarity on the price discrepancy, and he reaffirmed the $390 charge. Out of curiosity, we then reached out to a nearby auto service and were quoted the original $195 for diagnostics and immediately took our car there for a $1500 repair job. Once we returned home, I contacted Nissan of Sacramento from a different phone. I posed a similar inquiry regarding the cost for a hybrid diagnostics. The representative confirmed it was, in fact, $195, irrespective of whether the car was hybrid or not. This inconsistency and apparent lack of transparency from your team is disheartening. We felt that our trust was compromised based on which service advisor we were assigned to. Regrettably, this has impacted our loyalty to your dealership. More
by Aniu
Employees Worked With
The person's name is not listed above
August 27, 2023
Nissan of Sacramento provided a preliminary estimate of cost and time when provided with a description of the problem. After I decided to make the repairs, the part was ordered and in the next day. The p cost and time when provided with a description of the problem. After I decided to make the repairs, the part was ordered and in the next day. The potentially complicated job took only one day and was equal in cost to the estimate. Staff was courteous and enthusiastic regarding their ability to get the job done on time. My service advisor, Scott Burnett, praised his group of mechanics, something I feel is rare in these days and times. It has been a pleasure dealing with this group. Oh, and yes, I am happy with the repair. More
by kathy
Employees Worked With
Scott Burnett
March 11, 2022
Excellent customer service employees are very friendly and experienced in what they do daily I look forward to seeing the staff when my car needs to be serviced. and experienced in what they do daily I look forward to seeing the staff when my car needs to be serviced. More
by (AKA)The SINDOGG MORALES 😎🙋💃
Employees Worked With
Other Employees :
Mr Drew Popplar is such a Great person knows what he is doing around Nissan of Sacramento CA. Any company should be proud and very lucky to have him on your team!!!, Jim White, Julie Bogue, Valerie Lee, Karly Nielsen, Linda Duran, Kristina Aliani, Tyler Brown
March 05, 2022
Clint kept us appraised of how the repairs to our vehicle were progressing and listened to our concerns regarding potential problems. Great communication and great guy. were progressing and listened to our concerns regarding potential problems. Great communication and great guy. More
by reiko
Employees Worked With
Clint Liddicote
January 20, 2022
So grateful for Brian and Drew of the Parts and Service Department. They came to my aid when my post manufactured key fob's battery unexpectedly died. They covered my roundtrip Lyft to the dealership, we Department. They came to my aid when my post manufactured key fob's battery unexpectedly died. They covered my roundtrip Lyft to the dealership, went to Autozone to purchase the battery, replaced it, and spared a screwdriver so I can replace my fob when needed. They covered everything!!! This could have been a disaster, but good timing and people were on my side. Thank you! More
by Q
January 13, 2022
I’ve used this dealer to service my Nissan several times and they are always friendly, communicate well, and clean my car for me! and they are always friendly, communicate well, and clean my car for me! More
by hnh8404
Employees Worked With
Other Employees :
Austin, Todd, Scott, Kristina Aliani
